Business Systems Analyst

Berkshire-Health-Systems; Pittsfield (MA); On-site; USD 45,000 - 68,000; Full time

Job summary

Berkshire Health Systems is seeking an IT business analyst to support data analysis for business applications. The role handles multiple project requests, assists with testing, and coordinates between IT, end users, and vendors.

The analyst will document functional and non-functional requirements, translate business needs into technical specs, and communicate with leaders, project managers, developers, and end-users. On-call after hours and travel to various work locations may be required.

Qualifications

• Understanding how different systems interact and how they can be optimized.
• Ability to document functional and non-functional requirements clearly and accurately.
• Ability to identify business problems and propose effective solutions.
• Ability to translate business requirements into technical specifications for other teams.
• Strong communication with business leaders, project managers, developers, and end-users.

Responsibilities

• Analyze data to support business applications.
• Assist with system testing with end users.
• Coordinate between IT, users, and vendors.
• Provide guidance on current software usage.
• Offer after-hours on-call support.

Skills

System integration

Requirements analysis

Problem solving

Stakeholder communication

Job description

Hourly Pay Range: 32.8000 through 49.2100

Full Time , Shift 1 , 40 , 8:00am-4:30pm

Monday - Friday, Call required, Travel to various Work Locations

Posted 10/30/2026

DEFINITION/PRIMARY FUNCTIONS

The IT business analyst performs data analysis in support of business applications. Works on multiple project requests simultaneously. Assists with systems/applications testing along with the end users. Assists with the efforts between IT, end users and the vendor. Use and support applications and analytical tools; evaluate data quality, applications and functions and produce output and maintain operations. This staff member will be responsible for all aspects of the current software in use and be able to provide guidance and assistance in the proper use of this software. Research new data sources and analytical tools; contribute to new product development and improvement in product delivery and presentation. Develop awareness and familiarity with issues and events affecting our customers. Contribute to a team effort. This individual must be able and willing to communicate and provide assistance to all hospital associates as it relates to the applications. The incumbent will perform the duties of a department liaison and will have after hours on call responsibilities.

POSITION QUALIFICATIONS

(Minimum qualifications are required unless stated otherwise.)

Experience:

• Five years working with third party applications. Knowledge of current operating systems.
• Previous experience working in health care is highly desirable.

License, Certification & Registration:

• Access control integrator certified - preferred.
• Closed Caption Television (CCTV) certified installer - preferred.

SKILLS & ABILITIES (Include both required and desired skills and training)

• Understanding how different systems interact and how they can be optimized.
• Ability to document functional and non-functional requirements clearly and accurately.
• Ability to identify business problems and propose effective solutions.
• Ability to translate business requirements into technical specifications for other teams.
• Strong communication with business leaders, project managers, developers, and end-users.

The minimum and maximum of the hourly pay range for this position is shown above. Actual rates of pay may vary based on a range of factors including but not limited to experience and qualifications. In addition to base pay, we offer a comprehensive benefits package that includes health and dental insurance, life and disability insurance, a competitive retirement plan contribution and a paid time off program.