Business Systems Analyst

Jobtailor

California (MO)

On-site

USD 90,000 - 130,000

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

Jobtailor is seeking a platform administrator and business systems analyst to enforce SDLC disciplines, govern platform changes, and maintain comprehensive documentation. You will support low-code/no-code platforms, manage APIs and credentials, and lead health reviews for regulated environments.

The role requires a bachelor’s degree, 3+ years in related roles, and experience with ServiceNow, Azure DevOps, and SharePoint Online.

Qualifications

Bachelor’s degree required.
3+ years as a business systems analyst, platform administrator, or IT operations professional.
1+ year in an Agile/Scrum environment.
Experience in regulated industries preferred (financial services or healthcare).
Hands-on with low-code/no-code platforms (e.g., n8n, Automation Anywhere, Decisions, Formstack, DocuSign).
Experience administering SharePoint Online including permissions mgmt, PnP PowerShell, and library governance.
Working knowledge of REST APIs, webhooks, JSON/XML; able to read/troubleshoot API payloads.

Responsibilities

Enforce SDLC disciplines for platform changes, including intake triage, UAT coordination, and production release management via ServiceNow and ADO.
Maintain platform runbooks, SOPs, governance policies, and configuration docs; update after every production change.
Conduct periodic platform health reviews and produce reports for leadership.
Onboard Citizen Developer users and ensure governance before production promotion.
Triage automation failures and platform incidents; perform root cause analysis and document resolutions.
Assist business units translating requirements into automation designs; escalate to senior engineers as needed.
Monitor queues, logs, and dashboards; respond to alerts within SLA windows.
Maintain integration credentials, API keys, and secrets management.
Develop training materials and onboarding guides for platform end users.
Participate in intake calls to assess feasibility and route requests correctly.

Skills

Platform Administration

SDLC Disciplines

Low-Code/No-Code Platforms

REST APIs

Agile/Scrum Experience

Documentation & Governance

Stakeholder Communication

Problem Solving

Education

Bachelor's degree

Tools

ServiceNow

Azure DevOps

Splunk

SharePoint Online

Delinea/CyberArk

n8n

Automation Anywhere

Decisions

Formstack

DocuSign

Job description

Platform Administration & Governance
Enforce software development lifecycle (SDLC) disciplines for all platform changes, including intake triage, UAT coordination, and production release management via ServiceNow and Azure DevOps
Maintain platform runbooks, SOPs, governance policies, and configuration documentation; keep documentation current following every production change
Conduct periodic platform health reviews covering performance, license utilization, storage, and configuration drift; produce reports for CoE leadership
Automation & Workflow Operations
Support the Citizen Developer program by onboarding Builder and Publisher tier users, conducting workflow design reviews, and enforcing governance policies prior to production promotion
Triage automation failures and platform incidents; perform root cause analysis and document resolutions in ServiceNow
Assist business units in translating process requirements into automation designs; upscale complex builds to senior engineers
Monitor workflow execution queues, exception logs, and Splunk dashboards for anomalies; respond to alerts within defined SLA windows
Integration & Data Handling
Maintain integration credentials, API keys, and secrets management
Stakeholder Enablement
Develop and deliver training materials, onboarding guides, and quick-reference documentation for platform end users
Participate in intake calls and requirements discussions to assess feasibility, estimate effort, and route requests through the correct CoE intake channel (ServiceNow, ADO, or PMO)

Requirements

Bachelor’s degree
3+ years of experience in a business systems analyst, platform administrator, or IT operations role
1+ year working within an Agile/Scrum environment
Experience in a regulated industry (financial services, healthcare, or equivalent) preferred
Hands-on experience with one or more low-code/no-code platforms such as n8n, Automation Anywhere, Decisions, Formstack, DocuSign, Tableau or equivalent
Demonstrated experience administering SharePoint Online including permissions management, PnP PowerShell scripting, and library governance
Working knowledge of REST APIs, webhooks, and JSON/XML data structures; ability to read and troubleshoot API payloads without developer support
Basic SQL proficiency; able to write queries for log analysis, data validation, and audit reporting
Understanding of SSO/identity concepts (Entra ID, SAML, OIDC) and RBAC design patterns
Exposure to secrets management and credential governance practices (Delinea/CyberArk or equivalent) a plus

Core Competencies

Demonstrates expertise in platform administration, governance, and automation within regulated industries, with a strong focus on SDLC disciplines and integration management. Proficient in low-code/no-code platforms and capable of translating business requirements into effective automation solutions.

Highest-signal resume keywords