Business Analyst

Jobtailor; Washington; On-site; USD 90,000 - 130,000; Full time

Job summary

Jobtailor in Washington is seeking a skilled Business Systems Analyst to translate business needs into technical requirements and deliver robust ServiceNow reporting capabilities.

You will build performance dashboards, support KPI/SLA products for the COR's cadence, and provide trend analyses with actionable improvements for executive audiences.

Experience in federal/enterprise IT and the ability to obtain a Tier 2 background investigation are highly valued.

Qualifications

• Bachelor’s degree or equivalent experience; federal or enterprise IT background preferred.
• 3+ years in business analysis, requirements management, or IT service reporting.
• Ability to build dashboards and translate data into executive narratives.
• Proficiency with ServiceNow reporting/Performance Analytics and related tools.
• Must be able to obtain Tier 2 background investigation; US citizenship may be required.

Responsibilities

• Capture, document, and manage business and operational requirements; translate into technical specs.
• Build and maintain ServiceNow dashboards and KPI/SLA products feeding MSR/QER cadence.
• Prepare monthly status reports with trend analysis and recommended improvements.
• Provide analysis, improvement, and implementation support across service areas.
• Support change management, configuration management, training, and governance artifacts.
• Identify IT gaps and propose enhancements to meet client objectives.
• Maintain documentation and artifacts in approved repositories.
• Coordinate with leads to ensure metrics and reporting align with government requirements.

Skills

Business Process Analysis

Operational Requirements Documentation

KPI/SLA Reporting

Trend Analysis

Change Management

Configuration Management

Knowledge Management

Artifact Management

Education

Bachelor's degree or equivalent experience

Tools

ServiceNow

Performance Analytics

Data Visualization Tools

Job description

• Capture, document, and manage business and operational requirements, translating business-process needs into clear technical requirements.
• Build and maintain ServiceNow metrics dashboards and produce KPI/SLA products that feed the COR's MSR and QER cadence.
• Prepare Monthly Status Report inputs and supporting analytics, including trend analysis and recommended improvements.
• Provide business-process and systems analysis, improvement, and implementation support across all service areas.
• Support change management, training, configuration management, strategic planning, and knowledge management activities.
• Assess operational and functional baselines and identify IT gaps or deficiencies affecting the ability to meet client objectives; recommend enhancements.
• Support documentation and artifact management (SOPs, knowledge articles, governance artifacts) in approved repositories.
• Coordinate with task-area leads to ensure metrics, requirements, and reporting are accurate, auditable, and aligned to Government requirements.

Requirements

• Bachelor's degree in Information Systems, Business, Data Analytics, or a related field; equivalent professional experience considered in lieu of a degree.
• Three (3)+ years in business analysis, requirements management, or IT service reporting, preferably in a federal or enterprise IT environment.
• Demonstrated ability to build performance dashboards and translate operational data into narrative analysis for executive audiences.
• Working proficiency with ServiceNow (reporting/Performance Analytics) and with data-analysis and presentation tools.
• Ability to obtain and maintain a Tier 2 (Moderate Risk Public Trust) background investigation.
• U.S. citizenship is required for this position, consistent with the requirements of the supporting federal contract.

Core Competencies

Demonstrates expertise in business analysis and requirements management, with a strong focus on building performance dashboards and translating operational data into actionable insights. Proficient in ServiceNow and data analysis tools, supporting effective decision-making and strategic planning.

Highest-signal resume keywords

• Business Analysis
• Requirements Management
• ServiceNow Reporting
• Data Analysis
• Performance Dashboard Development

ATS Optimization Keywords

Hard Skills

• Business Process Analysis
• Operational Requirements Documentation
• KPI/SLA Reporting
• Trend Analysis
• Change Management
• Configuration Management
• Knowledge Management
• Artifact Management

Soft Skills

• Analytical Thinking
• Communication
• Collaboration

Certifications & Qualifications

• Tier 2 (Moderate Risk Public Trust) Background Investigation

Industry Keywords

• Federal IT Environment
• Enterprise IT
• Governance Artifacts

Tools & Technologies

• ServiceNow
• Performance Analytics
• Data Presentation Tools