Business System Analyst

Hearth Support Services; Glen Iris (AL); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Hybrid working model

Competitive salary

Ongoing training and development

Rewarding work

Job summary

Hearth Support Services is seeking a Business System Analyst to bridge operations, vendors, and support functions. You will analyze end-to-end processes and design practical, technology-enabled solutions to improve decision making and information quality.

You will lead workshops, manage system updates, and build reporting capabilities while upholding compliance and information security standards across the organisation. A strong focus on continuous improvement and collaboration is essential.

Qualifications

• High digital literacy and confidence learning new systems.
• Experience working with software vendors and third-party support providers.
• Strong communication and stakeholder engagement abilities.

Responsibilities

• Lead development of an IT roadmap for Hearth.
• Manage relationships with staff across functions and with external IT providers.
• Analyse business processes and design system/reporting solutions.
• Lead workshops to document requirements for changes or reports.
• Oversee testing and implementation of system changes and reporting tools.

Skills

Digital literacy

Vendor management

Stakeholder engagement

Education

Business Systems / ICT / Business Administration

Job description

We are seeking an inquisitive Business System Analyst who has a continuous improvement mindset and loves creating system and reporting solutions to solve business problems. This role sits between the operational business, vendors and support functions. You will understand business challenges, analyse end-to-end processes and design practical, sustainable technology-enabled solutions.

In this pivotal role, you will engage with stakeholders from across the business (internal and external) to uphold standards for compliance, information safety and security while supporting all functions to improve the quality of information that can be obtained from technology use to enable more effective and efficient decision making.

What You’ll Lead and Drive in your role

• Lead the development of an IT roadmap for Hearth

• Build and maintain relationships with staff across all company functions

• Build and maintain relationships with external IT providers, to enable efficient and effective use of software solutions.

• Research and analyse existing business practices, processes and procedures to understand system use and work practices by the organisation

• Lead workshops with users to formulate and document business requirements for changes, modifications, or report builds required

• Lead the deployment of functional solutions, such as creating, adopting and implementing system test plans, which ensure acceptable quality and integrity of any system changes or reporting tools built

• Act as a central reference and information source, providing guidance and assistance in the system and reporting projects decision making process

• Identify and evaluate inefficiencies and recommend optimal business practices, and system functionality and behaviour

Your Key Focus Areas in the role will be:

• Understanding business use of systems

• Internal and external stakeholder engagement & management

• Development of an IT roadmap for Hearth

• Managing any system updates or reporting builds and changes

• Business Improvement

Our Key Selection Criteria for the role

• Experience in the disability sector and/or with Brevity (desirable but not essential)

• High digital literacy and confidence learning new systems

• Experience working with software vendors and third-party support providers.

• Experience improving workflows, data quality and system configuration.

• Experience developing process documentation, workflows and user guides for non-technical users.

• Excellent communication and stakeholder engagement ad management capabilities.

• A strong customer service focus and continuous improvement mindset

• Ability to work independently while managing multiple priorities.
• Ability to work collaboratively within a team and autonomously

Mandatory requirements

• Qualification in Business Systems, ICT or Business Administration

• 3+ years experience supporting and administering business applications or enterprise systems.

• NDIS Worker Screening Check or the willingness to obtain one

• Working with Children Check or the willingness to obtain one

• Australian working rights

• Two professional references

• Ability to work in a fast-paced environment independently and as part of a team

Why work at Hearth?

Hearth is a registered NDIS and TAC disability support services provider with a commitment to consistently provide the highest standard of support to our participants. We achieve this through fostering and cultivating long-term, sustainable relationships.

• Rewarding work - Our pledge as an organisation is to be a driving force in changing the sector to improve quality of life outcomes for people with disability

• Supportive and dynamic team environment

• Ongoing training and development

• Competitive salary

• Hybrid working model