B2B Sales Support Specialist

ACE Cellular Inc. - a Wireless Zone Retailer; Groton (CT); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Flexible schedule

Paid time off

Employee discounts

Paid time off

Flexible schedule

Training & development

Employee discounts

Company-sponsored retirement plan

Job summary

A leading wireless services retailer in Groton, Connecticut, is seeking a B2B Sales Support Analyst. This role involves serving as the primary liaison for business customers, utilizing AI tools for account analysis, and ensuring outstanding customer service. The ideal candidate is organized, possesses strong communication skills, and is eager to contribute to a dynamic, family-oriented team with ample growth opportunities.

Qualifications

• Organized with a strong attention to detail.
• Ability to multitask and prioritize workload effectively.
• Strong verbal and written communication skills.
• Professional demeanor and appearance.
• High school diploma or equivalent; college experience is a plus, however, if you don’t have college experience, let us be your college.
• Ability to multitask, prioritize workload, and meet deadlines effectively.

Responsibilities

• Serve as the primary liaison for business customers.
• Analyze accounts to discover service enhancement opportunities.
• Work directly with clients to facilitate orders and support.
• Work directly with clients to facilitate orders and address customer service issues.
• Troubleshoot customer issues and develop business-specific solutions.
• Maintain strong knowledge of all company products and services.
• Provide prompt and courteous customer service in person, via phone, or email.
• Create and maintain great relationships with our customers.
• Collaborate with marketing, finance, and logistics departments to ensure smooth sales operations.

Skills

Communication skills

Organizational skills

Customer service

Analytical skills

Proficiency in Microsoft Word and Excel

Education

High school diploma or equivalent

College experience (preferred)

Tools

CRM software

AI tools

CRM software

AI tools

Job description

Benefits:

401(k)

401(k) matching

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

At Verizon Authorized Retailer, Wireless Zone, we believe in a simple philosophy: take great care of our team, exceed their expectations, and in return, they provide best-in-class service to our customers and community. We're looking for passionate individuals to join our team and grow together!

We seek enthusiastic individuals who thrive in a B2B environment, possess outstanding communication and organizational skills, and excel in client interactions. Our ideal B2B Sales Support Analysts are proactive, accountable professionals who consistently deliver exceptional customer service and demonstrate a keen ability to anticipate and address our clients' unique business needs.

Our B2B team consistently ranks among the highest producing in the industry, earning countless awards and accolades. We achieve this by continually investing in the growth and development of our associates.

Responsibilities:

Serve as the primary liaison for business customers, addressing operational inquiries and providing proactive customer support.

Use new AI tools to analyze wireless accounts to discover opportunities for service enhancements and product upgrades.

Support the Account Executive team in all business aspects.

Work directly with clients to facilitate orders and address customer service issues.

Troubleshoot customer issues and develop business-specific solutions.

Maintain strong knowledge of all company products and services.

Provide prompt and courteous customer service in person, via phone, or email.

Create and maintain great relationships with our customers.

Collaborate with marketing, finance, and logistics departments to ensure smooth sales operations.

Candidate Requirements:

Organized with superior attention to detail.

Strong verbal and written communication skills.

Proficient in Microsoft Word and Excel, CRM software, and AI tools.

Professional demeanor and appearance.

High school diploma or equivalent; college experience is a plus, however, if you don’t have college experience, let us be your college.

Ability to multitask, prioritize workload, and meet deadlines effectively.

Benefits:

Wireless Zone offers flexible hours, great pay, ongoing professional training and support, and an attractive comprehensive benefits/retirement package including:

Robust health insurance, dental, and vision coverage.

Company-paid life insurance.

Short-term disability.

Company-sponsored retirement plan.

Paid vacation, paid sick days.

Company discounts and employee purchase of equipment and service through Verizon Wireless.

Opportunities for advancement and mentorship to help you achieve your goals.

Team social events, contests, and award events.

Volunteer opportunities and the chance to nominate organizations for grants through the Wireless Zone Foundation. Last year, we donated over $100K to our local community through the generosity of the foundation.

Join us and become part of a winning, dynamic, family-oriented team!