Business Support Specialist

Paycom - ATS; Christiansburg (VA); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

403(b) retirement plan

Paid maternity/paternity leave

Competitive pay + bonus potential

Job summary

Community Housing Partners (CHP) is seeking a Business Support Specialist to strengthen our Energy Solutions programs by building relationships with contractors, nonprofit partners, clients, and internal teams. You will recruit, onboard, and support subcontractors, coordinate schedules, and maintain records in our systems.

You’ll gather feedback, track deadlines, and help with business development and outreach efforts while collaborating with cross-functional teams to improve processes and

Qualifications

• High school diploma or equivalent required.
• Associate’s degree or higher preferred.
• Approximately 2–4 years of related experience in sales, marketing, project coordination, business development, customer service, or a similar field preferred.
• Experience with subcontractors, nonprofit organizations, service delivery programs, or grant-funded programs is a plus.

Responsibilities

• Build and Support Our Partner Network.

Skills

Communication

Interpersonal skills

Customer service

Relationship building

Organizational skills

Multi-tasking

Education

High school diploma or equivalent

Associate’s degree or higher preferred

Tools

Dynamics 365

SharePoint

GoFormz

Microsoft Office

Job description

Help Build Strong Partnerships That Make a DifferenceCommunity Housing Partners (CHP) is looking for a Business Support Specialist to support the growth of our Energy Solutions programs by building and maintaining strong relationships with contractors, trade allies, nonprofit partners, clients, and internal teams.Why You’ll Love Working at CHPCommunity Housing Partners Ranked No. 2 Nationally, Named to Best Places to Work in Virginia ListPredictable schedule — primarily Monday–Friday, 8–5.30 days off in your first year — real time to recharge.Competitive pay + bonus potential.Benefits that start within 30 days — no long wait periods. Medical, Dental, and Vision start on the 1st of the month after your hire date. Paid maternity and paternity leave after 90 days.Retirement contributions you don’t have to chase — we invest in you automatically. CHP offers a 403(b) retirement plan with contributions up to 5%. The company contributes 3% regardless of employee contribution and additionally matches 2% of the amount an employee contributes.Work with purpose — support programs that improve homes, strengthen communities, and expand access to energy-efficiency services.Variety in your work — build relationships, coordinate programs, support outreach, and collaborate with teams across the organization.To learn more about CHP's employee benefits, please visit www.communityhousingpartners.org/benefits.About the RoleThis role is a great fit for someone who enjoys connecting with people, keeping projects organized, solving problems, and helping multiple moving pieces come together.You’ll serve as an important link between CHP and our external partners—helping recruit and onboard contractors, coordinate schedules and workflows, gather feedback, maintain accurate records, and support business development and outreach efforts.If you’re organized, relationship-focused, comfortable juggling priorities, and interested in energy efficiency, construction, or community-based programs, we’d love to hear from you.What You’ll DoBuild and Support Our Partner NetworkRecruit, onboard, and support subcontractors and trade partners.Maintain consistent communication with contractors, clients, nonprofit partners, and internal teams.Help partners understand program expectations, requirements, and processes.Gather partner feedback and identify opportunities to strengthen relationships and improve the partner experience.Keep Programs Running SmoothlyCoordinate schedules, documentation, workflows, and follow-up activities.Maintain accurate and up-to-date information in Dynamics 365, GoFormz, SharePoint, and other business systems.Track deadlines, action items, and partner needs.Identify concerns or barriers and escalate them to the appropriate team members.Support Business DevelopmentMaintain contractor and partner pipelines and support business development initiatives.Assist with outreach to current and prospective partners.Gather client feedback, testimonials, and stakeholder success stories.Support marketing activities, presentations, community outreach, meetings, and events.Collaborate Across TeamsWork closely with Business Development, program staff, field teams, and other internal departments.Help improve processes and workflows across programs.Keep stakeholders informed and ensure tasks are completed accurately and on time.Participate in cross-functional projects and continuous improvement efforts.What We’re Looking ForYou may be a strong fit for this role if you:Have excellent communication, interpersonal, and customer service skills.Enjoy building relationships with contractors, partners, clients, and coworkers.Are highly organized and comfortable managing multiple priorities.Can work independently while also collaborating effectively with a team.Are comfortable learning program requirements and explaining them clearly to others.Have experience in sales, marketing, business development, project coordination, customer service, or a related field.Have experience working with contractors, service providers, nonprofit organizations, or program partners.Have an interest in or understanding of weatherization, construction, utilities, or energy-efficiency programs.Are comfortable using technology and learning new systems.Technology You’ll UseExperience with some of the following is helpful:Microsoft Word, Excel, Outlook, and TeamsDynamics 365SharePointAdobe AcrobatGoFormzOnline databases and workflow management systemsYou do not need to know every system on day one—we’re looking for someone who is comfortable learning and adapting to new technology.Education & ExperienceHigh school diploma or equivalent required.Associate’s degree or higher preferred.Approximately 2–4 years of related experience in sales, marketing, project coordination, business development, customer service, or a similar field preferred.Experience with subcontractors, nonprofit organizations, service delivery programs, or grant-funded programs is a plus.Valid driver’s license and driving record that meets CHP insurability requirements.Schedule & Hybrid WorkThe typical schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with a one-hour lunch break.Occasional evening or weekend work may be needed depending on program or event schedules.This position may work up to two days per week remotely with supervisor approval. Employees working remotely must have reliable broadband internet, an appropriate workspace, remain available during approved working hours, and be able to attend required in-person meetings.Bring Your Organization Skills. Build Relationships. Support Work That Matters.If you’re looking for a role where you can combine relationship building, organization, communication, and problem-solving while contributing to meaningful community-focused work, we encourage you to apply.Apply today and help CHP Energy Solutions strengthen the partnerships that make our programs possible.About the Company: CHP works to create homes and communities that are healthy, sustainable, and affordable. Our vision is healthy, sustainable communities for everyone. Building on a long-standing tradition of environmental, economic, and social responsibility, CHP is a 501(c)(3) nonprofit that works with private and public partners to develop and preserve award-winning homes and neighborhoods. Together with our partners, we revitalize communities, foster stability for our residents, and promote a healthier planet for future generations.If you require accommodation in completing this application, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to our recruiting team at [e-mail], [phone] (phone), [phone] (fax), or 711 (TTY/TDD).NOTICE TO THIRD-PARTY AGENCIESCHP does not accept unsolicited resumes from recruiters or employment agencies. Without a signed Recruitment Fee Agreement, CHP will not pay any referral compensation or recruiter fee, and if a recruiter or agency submits a resume or candidate without a signed agreement, CHP may pursue and hire the candidate(s) without obligation to the recruiter or agency.