Business Support Officer

Calderdale Norse Ltd; United States; Hybrid; USD 29,000 - 40,000; Full time

Benefits offered by this job

Flexible working

Generous annual leave

Local Government Pension Scheme

Learning and development opportunities

Employee wellbeing support

Job summary

Calderdale Council is seeking a proactive, highly organised Business Support Officer to join the SEND & Inclusion Service and support statutory SEND functions.

You will provide comprehensive administrative and business support, handle telephone enquiries, maintain GDPR-compliant records, assist EHCP assessments, annual reviews, casework and panel administration, and prepare minutes, reports and documentation using Microsoft Office and specialist systems.

Qualifications

• Experience supporting administrative processes in education or local government.
• Strong organisational skills and attention to detail.
• Proficient in Microsoft Office and data management.

Responsibilities

• Providing comprehensive administrative and business support across the SEND & Inclusion Service.
• Managing telephone enquiries, correspondence and shared mailboxes.
• Maintaining accurate records and databases in GDPR compliance.
• Supporting Education, Health and Care Needs Assessments, Annual Reviews, SEND casework and panel administration.
• Monitoring service timescales and statutory deadlines.
• Coordinating meetings, consultations and events, including minutes.
• Producing reports and documents using Microsoft Office and specialist systems; liaising with schools, families and partner agencies.

Job description

Help make a difference for children and young people in Calderdale Calderdale Council is committed to ensuring that children and young people with Special Educational Needs and Disabilities (SEND) receive the support they need to achieve positive outcomes and fulfil their potential. We are looking for an enthusiastic, highly organised and customer-focused Business Support Officer to join our SEND & Inclusion Service. This is an exciting opportunity to play a key role in supporting statutory SEND functions while working as part of a dedicated and supportive team. About the Role As a Business Support Officer, you will provide efficient, accurate and effective administrative and business support across the SEND & Inclusion Service. You will support a range of statutory and non-statutory processes, helping ensure children, young people, families, schools and professionals receive a high-quality service. Key responsibilities include:

• Providing comprehensive administrative and business support across the service.
• Managing telephone enquiries, correspondence and shared mailboxes.
• Maintaining accurate records and databases in accordance with GDPR and information governance requirements.
• Supporting Education, Health and Care Needs Assessment processes, Annual Reviews, SEND casework and panel administration.
• Monitoring service timescales and statutory deadlines.
• Coordinating meetings, consultations and events, including preparing documentation and taking minutes where required.
• Producing reports, spreadsheets, letters and other documentation using Microsoft Office and specialist systems. Working collaboratively with colleagues, schools, families and partner agencies to support effective service delivery.

We offer a range of benefits including:

• Flexible and agile working opportunities
• Generous annual leave entitlement
• Local Government Pension Scheme
• Learning and development opportunities
• Employee wellbeing support