Operations Analyst

Bank of America; Dallas (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

Bank of America in Dallas, TX seeks an Operations Analyst to analyze day-to-day issues, research, and resolve problems within a business unit. You will handle workflows, provide guidance, and support internal partners while ensuring accuracy and timely completion of tasks.

You will work on mid-complex processes, maintaining internal controls and contributing to continuous improvement. The role offers in-office collaboration with flexibility based on role needs and business requirements.

Qualifications

• Experience in operations or call center roles preferred.
• Strong data analysis and reporting skills.
• Ability to manage multiple tasks and deadlines.
• Proficient in MS Office, especially Excel.

Responsibilities

• Coordinate implementation of products, services, and ops solutions.
• Design, document, implement, and monitor new offerings.
• Provide guidance on procedural, technical, and operational changes.
• Expand product knowledge within operations.
• Develop relationships with partners and teammates.
• Analyze data to identify issues and trends.
• Collect and interpret data to validate processes.
• Contribute to the operations team's success as an individual contributor.
• Handle operational activities for multiple lines across the enterprise.
• Meet deadlines per SLA.
• Provide functional knowledge to projects.
• Maintain internal controls and stay within risk appetite.
• Review processes for efficiency and propose improvements.

Skills

Data Entry

Time Management

Design Thinking

Procedure Execution

Risk Management

Communication skills

Business Knowledge

Microsoft Office

Keyboarding

Presentation Skills

Project Management

Organizational Skills

Performance Management

Research

Analytical Thinking

Problem Solving

Collaboration

Tools

Microsoft Office Suite

Job description

Job Description:

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Position Summary:

This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing.

This role is responsible for the day-to-day handling of the Operations processes, working to deadlines whilst paying strong attention to detail. Key responsibilities include completion of all workflows, providing guidance to other team members, assisting internal business partners and providing functional expertise. This intermediate-level position performs routine and various item processing functions under moderate supervision within a process that has built-in checks and balances.

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference.
Join us!

Responsibilities:

• Assists with coordination of implementation for products, services, and operational solutions
• Supports the design, documentation, implementation, and monitoring of new products and services
• Provides guidance regarding procedural, technical, and operational changes
• Expands business products knowledge within operations environment
• Builds network by developing relationships with partners and teammates
• Inspects data to identify issues and trends
• Collects and interprets data to validate operational processes
• Contributes to overall success of an operations team as an individual contributor
• Responsible for handling of operational activities and queries for either single or multiple lines of businesses across the enterprise
• Adheres to deadlines set internally within the business unit or those in agreed service level agreements with internal or external business partners
• Provides functional expertise knowledge to projects or initiatives relating to the business unit
• Maintains internal operational and financial controls and works within risk appetite of the business unit
• Continues to review processes to ensure they are efficient and implements process improvement opportunities

Required Skills:

• Data Entry
• Time Management
• Design Thinking
• Procedure Execution
• Risk Management
• Strong communication skills, both written and verbal
• Business Knowledge and acumen
• Intermediate to Advanced Microsoft Office and keyboarding skills
• Presentation Skills
• Project Management
• Organizational Skills
• Performance Management
• Research
• Analytical Thinking
• Problem Solving
• Collaboration
• Ability to deliver clear and understandable message to a variety of audiences
• Comfortable with working independently and able to manage deadlines
• Ability to research, analyze and thoughtfully resolve escalations
• Customer Service and/or call center experience

Skills:

• Attention to Detail
• Customer and Client Focus
• Monitoring, Surveillance, and Testing
• Process Performance Management
• Research
• Adaptability
• Business Analytics
• Critical Thinking
• Reporting
• Written Communications
• Data Management
• Policies, Procedures, and Guidelines Management
• Process Design
• Process Effectiveness
• Strategic Thinking

Shift

1st shift (United States of America)

Hours Per Week

40