Business Controls Analyst

HITEC

Charlotte, Northern (NC, KY)

On-site

USD 55,000 - 75,000

Full time

3 days ago

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Job summary

Bank of America is seeking a Business Support Analyst to support governance, risk management, and operational excellence initiatives within Global Payments Solutions. The role focuses on regulatory change management, product initiative oversight, and dashboard development to drive efficiency and reporting effectiveness.

The ideal candidate will have a Bachelor's degree and 1–3 years of relevant experience, strong analytical and communication skills, and the ability to work across teams.

Qualifications

Bachelor's degree required.
1-3 years of experience as a Business Support Analyst.
Detail oriented with strong analytical, process, project management and organizational skill.
Ability to execute assigned tasks independently to meet required deadlines.
Ability to collaborate, manage, and expand relationships across the organization.
Proven analytical, logical reasoning and problem solving skills.
Strong communication abilities (written and verbal).

Responsibilities

Creates business presentations on strategy, business performance, planning initiatives and other materials for internal and external audiences.
Generates performance reports focused on driving business and team results.
Tracks and supports weekly and monthly routines.
Communicates and interacts with team members across various lines of business.
Serves as a knowledgeable resource and point person who can help efficiently facilitate the day-to-day operations of the team.
Performs comprehensive client planning, competitor and financial industry benchmark research.
Assists with a variety of ad hoc assignments, typically with time constraints.

Skills

Attention to Detail

Collaboration

Prioritization

Reporting

Business Process Analysis

Continuous Improvement

Data Visualization

Data and Trend Analysis

Issue Management

Adaptability

Business Analytics

Business Case Review

Strategy Planning and Development

Education

Bachelor’s degree

Tools

Excel

Power BI

Power Query

Power Apps

Job description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

On the Global Payments Solutions (GPS) Business Controls team, the candidate will support key governance and business control programs through regulatory change management, risk governance coordination, product initiative oversight, and operational excellence initiatives. The candidate will partner primarily with Business Controls leadership and global stakeholders to maintain program governance, execute reporting and oversight activities, facilitate forums, drive process improvements, and enhance the effectiveness and efficiency of business control processes.

• Support the International Regulatory Change Management program by maintaining regulatory inventories, coordinating with regional teams, producing governance reporting, facilitating regulatory forums, and driving process enhancements and automation efforts.

• Support Product Risk Management governance by reviewing product initiative submissions, maintaining the product initiative pipeline and inventory, and ensuring required information is captured for review and decision-making.

• Lead Operational Excellence initiatives by developing dashboards, tracking improvement opportunities, promoting employee-generated solutions, and implementing reporting enhancements and automation opportunities.

• Develop executive presentations, dashboards, metrics, and governance materials for leadership forums and Business Controls reporting.

• Drive continuous improvement efforts by standardizing processes, documenting procedures, enhancing data quality, and identifying opportunities to improve efficiency across Business Controls programs.

Responsibilities

Creates business presentations on strategy, business performance, planning initiatives and other materials for internal and external audiences
Generates performance reports focused on driving business and team results
Tracks and supports weekly and monthly routines
Communicates and interacts with team members across various lines of business
Serves as a knowledgeable resource and point person who can help efficiently facilitate the day-to-day operations of the team
Performs comprehensive client planning, competitor and financial industry benchmark research
Assists with a variety of ad hoc assignments, typically with time constraints

Required Qualifications

4 year Bachelors Degree
1-3 years of experience working as a Business Support Analyst
Candidate must be a self-motivated, keen attention to detail, and a high energy level individual.
Detail oriented with strong analytical, process, project management and organizational skill.
Ability to execute assigned tasks independently to meet required deadlines
Ability to collaborate, manage, and expand relationships across the organization.
Proven analytical, logical reasoning and problem solving skills.
Strong communication abilities (written and verbal)

Desired Qualifications