Business Support Clerical Assistant

NHS Scotland; Bond (CO); On-site; USD 29,000 - 34,000; Full time

Job summary

NHS Ayrshire and Arran is seeking a Business Support Clerical Assistant for the Johnnie Walker Bond site in Kilmarnock. You will provide comprehensive admin and clerical support to the Community Blood Service Administration Team and act as the first point of contact for patients and visitors.

The role is permanent, 36 hours per week, Monday to Friday, with job sharing considered. You will work to a high standard of confidentiality, supporting MIS and diary management within a supportive NHS

Qualifications

• SVQ2 in Business / Administration or equivalent.
• Working experience of Health and/or Social Care environment.
• Familiar with Microsoft Office systems.
• Used and maintained MIS including databases and spreadsheets.
• Provided clerical support including word processing, photocopying, filing and diary management.
• Excellent communication and interpersonal skills – both written and verbal.
• Experience in NHS or Social Care administration environment.
• Good attention to detail when producing/processing information.
• Able to liaise effectively and build relations with stakeholders.
• Good organisational and time management skills.
• Ability to work on own initiative and to deadlines.
• Note-taking experience would be desirable.

Responsibilities

• Provide comprehensive administrative and clerical support to the Community Blood Service Administration Team.
• Act as first point of contact for patients and visitors/callers, ensuring a positive image and confidentiality.
• Support flexible covering of staff absences and high-pressure periods.
• Maintain professional, courteous communication and adhere to policies and procedures.

Skills

Communication skills

Interpersonal skills

Organisational skills

Time management

Note taking

Stakeholder liaison

Education

SVQ2 in Business / Administration or equivalent

Tools

Microsoft Office

MIS/databases

Spreadsheets

Job description

NHS Scotland NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

NHS Scotland NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

Who We Are

NHS Ayrshire and Arran are one of 14 territorial NHS Boards within NHS Scotland.

In support of our core purpose of Working together to achieve the healthiest life possible for everyone in Ayrshire and Arran, we are committed to a culture that is Caring, Safe, and Respectful. You will be required to work collaboratively in a safe, caring and respectful way.

To find out more about NHS Ayrshire and Arran please visit our website - NHS Ayrshire & Arran - Home (nhsaaa.net)

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Position

An exciting opportunity has arisen for a Business Support Clerical Assistant within our Business Support Service based at The Johnnie Walker Bond in Kilmarnock. This post will be support the Ayrshire Community Blood Service Administration Team. This post is offered on a permanent basis.

Hours

36 hours per week. Monday - Friday

Job share will be considered for this post.

What You Will Do

In support of our core purpose of working together to achieve the healthiest life possible for everyone in Ayrshire and Arran, we are committed to a culture that is Caring, Safe and Respectful.

As a Business Support Clerical Assistant based within The Johnnie Walker Bond, you will provide a comprehensive, community-orientated administrative and clerical support to the Community Blood Service Administration Team.

The role of the post holder within the team is instrumental in ensuring the flow of communication, from a variety of sources projecting a positive, professional image for the whole function and in particular when acting as first point of contact for the service.

To be the first point of contact for patients and visitors / callers to the service, ensuring that all enquiries are dealt with promptly and efficiently, providing a positive image, ensuring confidentiality is maintained at all times and adhere to all organisational policies and procedures.

The post holder will be required to work flexibly to cover staff absences, and any periods of particular pressure.

Knowledge, Training And/or Experience Required For This Post

• SVQ2 in Business / Administration or equivalent;
• Working experience of Health and / or Social Care environment;
• Used and maintained management information systems (MIS) including databases and spread sheets;
• Familiar with Microsoft Office systems;
• Provided a range of clerical supports including word processing, photocopying, filing and diary management;
• Excellent communication and interpersonal skills – both written and verbal;
• Experience of working within an NHS or Social Care Administration environment;
• A good attention to detail when producing / processing information;
• Demonstrate an understanding of the services provided by the Partnership;
• Able to liaise effectively and build relations with a range of stakeholders;
• Good organisational and time management skills;
• Ability to work on own initiative;
• Ability to work to deadlines.
• Experience of note taking would be desirable;
• Good time management skills.

If you want to find out more about the role, please contact Wendy Allan on 07938926216.

Please note that we anticipate a high level of interest in this position and may close the vacancy early once enough applications are received. Therefore, please make sure you complete and submit your application at your earliest opportunity.

RIGHT TO WORK / CERTIFICATES OF SPONSORSHIP

To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service. Further information on what NHS Scotland Boards are required to do to check this as well as what your responsibilities include can be found within the attached Candidate Information Pack.

It is ESSENTIAL that you have checked that you either already have an appropriate right to work in the UK or that the post would be eligible to be sponsored BEFORE submitting your application form.

NHS Ayrshire & Arran may be able to offer visa sponsorship for certain roles, provided the post meets the minimum salary threshold and any other required criteria. When considering if a post meets the salary threshold for sponsorship, please note the salary advertised is based on a full-time contract and must be pro-rated for part-time positions. Sponsorship is not guaranteed and is assessed on a case-case basis following interview and at the commencement of pre-employment checks.

Please visit here for further information.

We are unable to provide sponsorship for Band 2 posts or bank contracts.