Business Support Clerical Assistant

NHS Ayrshire & Arran; Bond (CO); On-site; USD 29,000 - 34,000; Full time

Job summary

NHS Ayrshire and Arran is recruiting for a Business Support Clerical Assistant based at The Johnnie Walker Bond, Kilmarnock. The role focuses on providing administrative support to the Community Blood Service Administration Team and acting as a professional first point of contact for patients and visitors.

You will join a busy NHS environment, delivering accurate clerical tasks, maintaining confidentiality, and supporting colleagues during periods of pressure.

Qualifications

• SVQ2 in Business/Administration or equivalent.
• Experience in Health and/or Social Care environment.
• Proficient in Microsoft Office and data management.
• Experience with management information systems (MIS).
• Excellent communication and interpersonal skills.

Responsibilities

• Provide comprehensive clerical support to the Community Blood Service Administration Team.
• Be the first point of contact for patients and visitors, handling enquiries promptly and professionally.
• Maintain confidentiality and adhere to organisational policies and procedures.
• Work flexibly to cover staff absences and peak periods.

Skills

Excellent communication

Interpersonal skills

Time management

Education

SVQ2 in Business / Administration

Tools

Microsoft Office

MIS & databases

Job description

NHS Scotland NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

NHS Scotland NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

Who We Are

NHS Ayrshire and Arran are one of 14 territorial NHS Boards within NHS Scotland.

In support of our core purpose of Working together to achieve the healthiest life possible for everyone in Ayrshire and Arran, we are committed to a culture that is Caring, Safe, and Respectful. You will be required to work collaboratively in a safe, caring and respectful way.

To find out more about NHS Ayrshire and Arran please visit our website - NHS Ayrshire & Arran - Home (nhsaaa.net)

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Tip: Think of AI as a helper, not a substitute. We want to understand you- not an AI tool.

Position

An exciting opportunity has arisen for a Business Support Clerical Assistant within our Business Support Service based at The Johnnie Walker Bond in Kilmarnock. This post will be support the Ayrshire Community Blood Service Administration Team. This post is offered on a permanent basis.

Hours

36 hours per week. Monday - Friday

Job share will be considered for this post.

What You Will Do

In support of our core purpose of working together to achieve the healthiest life possible for everyone in Ayrshire and Arran, we are committed to a culture that is Caring, Safe and Respectful.

As a Business Support Clerical Assistant based within The Johnnie Walker Bond, you will provide a comprehensive, community-orientated administrative and clerical support to the Community Blood Service Administration Team.

The role of the post holder within the team is instrumental in ensuring the flow of communication, from a variety of sources projecting a positive, professional image for the whole function and in particular when acting as first point of contact for the service.

To be the first point of contact for patients and visitors / callers to the service, ensuring that all enquiries are dealt with promptly and efficiently, providing a positive image, ensuring confidentiality is maintained at all times and adhere to all organisational policies and procedures.

The post holder will be required to work flexibly to cover staff absences, and any periods of particular pressure.

For further information on the role please click the link below to view the job description.

Knowledge, Training And/or Experience Required For This Post

• SVQ2 in Business / Administration or equivalent;
• Working experience of Health and / or Social Care environment;
• Used and maintained management information systems (MIS) including databases and spread sheets;
• Familiar with Microsoft Office systems;
• Provided a range of clerical supports including word processing, photocopying, filing and diary management;
• Excellent communication and interpersonal skills - both written and verbal;
• Experience of working within an NHS or Social Care Administration environment;
• A good attention to detail when producing / processing information;
• Demonstrate an understanding of the services provided by the Partnership;
• Able to liaise effectively and build relations with a range of stakeholders;
• Good organisational and time management skills;
• Ability to work on own initiative;
• Ability to work to deadlines.
• Experience of note taking would be desirable;
• Good time management skills.

For further information on the requirements for the role please click the link below to view the person specification

If you want to find out more about the role, please contact Wendy Allan on 07938926216.

Please note that we anticipate a high level of interest in this position and may close the vacancy early once enough applications are received. Therefore, please make sure you complete and submit your application at your earliest opportunity.

RIGHT TO WORK / CERTIFICATES OF SPONSORSHIP

To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service. Further information on what NHS Scotland Boards are required to do to check this as well as what your responsibilities include can be found within the attached Candidate Information Pack.

It is ESSENTIAL that you have checked that you either already have an appropriate right to work in the UK or that the post would be eligible to be sponsored BEFORE submitting your application form.

NHS Ayrshire & Arran may be able to offer visa sponsorship for certain roles, provided the post meets the minimum salary threshold and any other required criteria. When considering if a post meets the salary threshold for sponsorship, please note the salary advertised is based on a full-time contract and must be pro-rated for part-time positions. Sponsorship is not guaranteed and is assessed on a case-by-case basis following interview and at the commencement of pre-employment checks.

Please visit here for further information.

We are unable to provide sponsorship for Band 2 posts or bank contracts.

Additional Information For Candidates

• You should apply for this post by completing the application process on NHS Jobs Scotland.
• DO NOT upload a CV as this will not be used for shortlisting purposes.
• Posts close at midnight on the indicated date. Late applications will not be accepted.
• For help to complete an application on NHS Jobs Scotland, please follow this link: https://www.careers.nhs.scot/how-to-apply/application-process/
• To view our accessibility statement, please follow this link: https://www.eess.nhs.scot/jobtrain-accessibility-statement/
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• Please contact JobTrain Candidate Support Hub: https://jobseekersupport.jobtrain.co.uk/support/home - for advice and support with any system issues.
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• Once you have submitted your application form you will be unable to make any amendments.
• Some of our vacancies are for internal candidates only. If you are a staff member, please ensure you update your NHS Jobs Scotland account profile to reflect that you are employed by NHS Ayrshire and Arran.
• Please note, for all vacancies where a driving licence is required this must be a full UK/EU/EEA licence.