Business Support Assistant - EAY12912

East Ayrshire Council; Kilmarnock (VA); On-site; USD 24,000 - 32,000; Full time

Job summary

East Ayrshire Council is seeking a professional clerical support officer to assist health and social care operational teams, ensuring a friendly, efficient frontline service and positive image of the service. You will manage enquiries with confidentiality and contribute to smooth team operations.

The role requires basic Disclosure Scotland screening, two references, and a commitment to flexible work patterns. Office base is in Kilmarnock, with some home working limited.

Qualifications

• Duties require handling enquiries with discretion.
• Ability to handle multiple tasks while maintaining accuracy.
• Adhere to organisational policies and procedures.

Responsibilities

• Provide clerical support to health and social care operational teams.
• Be the first point of contact for patients and visitors and callers.
• Ensure confidentiality is maintained at all times and information is handled securely.
• Assist with flexible cover to address staff absences and peak periods.
• Work patterns include Mon-Thu 9am–5pm and Fri 9am–4pm; 2.5 to 4 days on site weekly.

Skills

Communication

Customer service

Confidentiality

Teamwork

Multi-tasking

Job description

The post holder will provide a professional clerical support service to health and social care operational teams. Delivering this support in a friendly and efficient manner will be vital to the smooth operation of the teams.

The role of the post holder within the team is instrumental in ensuring the flow of

communication, from a variety of sources projecting a positive, professional image for the whole function and in particular when acting as first point of contact for the Service.

To be the first point of contact for patients and visitors / callers to the Service, ensuring that all enquiries are dealt with promptly and efficiently, providing a positive image, ensuring confidentiality is maintained at all times and adhere to all organisational policies and procedures.

The post holder will be required to work flexibly to cover staff absences, and any periods of particular pressure.

Requirements

The duties of this post requires access to the public sector network and therefore the successful applicant must complete a basic Disclosure Scotland application. A formal offer of employment with East Ayrshire Council will only be made once satisfactory clearance has been received. Any information that is disclosed on a basic disclosure will require to be discussed before a formal offer of employment is made.

Employment References

We follow the national guidance in relation to pre-employment checks namely “Safer Recruitment Through Better Recruitment”. With regards to requests for references and in line with this guidance, during your application process you should provide details of a minimum of two appropriate and relevant references, one of which should be from your current or most recent employer. It is also a requirement that the reference from your current or most recent employer is from an appropriate senior manager and it is not a reference from a former peer operating at the same level.

Additional Information

This is a full time permanent post based within Business Support.

Work Pattern - Mon - Thu 9am - 5pm and Fri 9am - 4pm

The Workstyle for this post is ‘Flexible’ -

50% -79% of your time in an office location/ multiple work locations.

You will work at your administrative base or another agreed office location between

2.5 to 4 days per week and only occasionally from home.

The admin base for this post is within HMP Kilmarnock.

East Ayrshire Council is committed to creating a diverse and inclusive workforce and welcomes applications from all members of the community. We encourage applicants from underrepresented groups including Black and Minority Ethnic people, disabled people and LGBT people. We are also keen to decrease occupational segregation and so encourage women to apply for managerial posts and/or roles in which they are underrepresented. East Ayrshire Council is a Disability Confident employer and a Recruit with Conviction Ambassador.

If you require any further information on this post please contact Yvonne Skilling, Business Support Officer at [e-mail]

If you apply for this post, please add the following email address to your safe sender list to ensure that any MyJobScotland related e-mails go directly to your inbox - [e-mail].