Business Analyst

CGS Federal (Contact Government Services); Massachusetts; On-site; USD 60,000 - 110,000; Full time

Benefits offered by this job

Health, Dental, and Vision

Life Insurance

401k

Flexible Spending Account (Health, Dep

Dependent Care, and Commuter

Paid Time Off and Holidays

Job summary

CGS (Contact Government Services) is seeking a Business Analyst to join the Information Technology department. You will partner with internal and external stakeholders to capture opportunities, define functional requirements, and translate them into actionable system specifications.

You will develop documentation, briefings, and training materials, and support continuous improvement across government projects, balancing technical detail with clear, accessible content for leadership and end users.

Qualifications

• Must be a U.S. Citizen
• Bachelor's Degree in Computer Science or Engineering
• 7+ years of experience in business analysis or related fields
• Experience with phase-based and Agile delivery methods
• Experience with Jira or other Agile tools
• Ability to translate technical concepts for non-technical users
• Strong interpersonal and communication skills

Responsibilities

• Document and analyze business and functional requirements and translate them into process maps and system requirements.
• Develop documentation including architecture diagrams, concepts of operations, and status reports.
• Create high-level briefings and communications for customers, management and executives.
• Identify opportunities for service delivery improvement and new technology implementation.
• Manage client interactions and set expectations for team delivery.
• Coordinate cross-team dependencies and collaboration.
• Develop content across media forms with a consistent voice across documentation.

Skills

Business analysis

Agile delivery

Stakeholder management

Technical writing

Communication

Requirements gathering

Risk management

Education

Bachelor's Degree in Computer Science or Engineering

Tools

Jira

Confluence

SharePoint

Visio

Teams

Job description

Business AnalystEmployment Type: Full-Time, ExperiencedDepartment: Information Technology

CGS is looking for business analysts to work with a large federal agency! As a Business Analyst in Business operations and Content Strategy for CGS, you will partner with internal business owners and external partners to understand new business opportunities and define functional requirements.

CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting‑edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

Skills and attributes for success:

• - Support the development of briefings, agendas, and other general documentation support as directed, including training material and demonstration sessions for new and existing technologies to various stakeholders.
• - Document and analyze business and functional requirements so that they may be accurately translated into process maps and technical system requirements.
• - Develop comprehensive documentation that meets organizational standards, to include but not limited to basic system architectural diagrams/wireframes, concepts of operations, monthly status reports.
• - Create high‑level briefings and communications materials for customers, management, and executive stakeholders.
• - Work with the government and team members to identify, recommend, and implement opportunities for service delivery improvement and new technology implementation.
• - Evaluate program materials and develop innovative approaches for improvement.
• - Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation.
• - Develop and implement a deep understanding of Microsoft and Atlassian products and services (Teams, SharePoint, Visio, Jira, Confluence) to translate complex product information into simple, polished, and engaging content.
• - Research, outline, write, and edit new and existing content, working closely with various team members to understand project requirements.
• - Develop content in various media forms for maximum usability, with a consistent and cohesive voice across all documentation.
• - Perform risk management, including identifying, prioritizing, and mitigating risks, and communicating and escalating risks and issues.
• - Support a continuous improvement process by providing recommendations on improving products, services, and processes.
• - Manage client interaction and expectations regarding team efforts.
• - Identify and coordinate cross‑team dependencies and collaboration.
• - Continually seek opportunities to increase customer satisfaction, develop and deepen long‑lasting client relationships.

Qualifications:

• - Must be a U.S. Citizen
• - Bachelor's Degree (Computer Science, or engineering)
• - Must be able to successfully complete a stringent Background Investigation and obtain required Government Security clearance
• - 7+ years of experience in business analysis, systems analysis, and/or design of information systems programs and related business processes
• - Experience working with phase‑based and Agile delivery methods
• - Experience with Jira or other Agile tools
• - Ability to clearly communicate technical concepts to both technical and non‑technical users.
• - Must be able to work well both in a team environment and independently.
• - Must possess exceptional attention to detail
• - Excellent interpersonal and communication skills
• - Familiarity with government projects and policy/procedures teams
• - Demonstrates ability to interact comfortably with Senior Leadership and/or Government Executives and staff on a day‑to‑day basis
• - Experience in managing client requirements and small teams
• - Excellent analytical skills and business presentation skills

Ideally,

• - Experience supporting DHS HQ or other US Federal Agencies
• - Experience tracking and reporting project or program delivery progress and budget execution.
• - Experience developing project briefs and reports for non‑technical audiences
• - Knowledge of the federal acquisition lifecycle
• - Familiarity with Business Intelligence and Data Analytics
• - Project Management, Agile, and/or Cyber Certifications (PMP / ACP / CSM / SAFe / CISM)

Our Commitment:

Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting‑edge technology with world‑class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.

For the past seven years, we've been growing our government contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.

Here at CGS we value honesty through hard work and self‑awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.

Benefits:

• - Health, Dental, and Vision
• - Life Insurance
• - 401k
• - Flexible Spending Account (Health, Dependent Care, and Commuter)
• - Paid Time Off and Observance of State/Federal Holidays

Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

#CJ$60,000 - $110,000 a year

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.