Business Support Administrative Assistant

FM; Malvern (Chester County); On-site; USD 42,000 - 55,000; Full time

Job summary

FM is a longstanding mutual insurance company focused on property risk management for policyholder-owners. This role processes and generates new data, including processing and claims files, and distributes information to Partner Companies and MBRe staff.

The position provides administrative support, maintains data quality in MBRe systems, handles routine reporting, and lends assistance in claims processing as part of the Partner Company Servicing Process during normal hours.

Qualifications

• 2-year degree or equivalent industry experience.
• 2–3 years of general office experience.
• Proficient in Microsoft Office; strong written and verbal communication.

Responsibilities

• Receive, identify, prepare, and maintain processing and claims records and enter data into MBRe’s XBOSS system.
• Distribute data to MBRe team members and ensure timely processing of records.
• Provide administrative support for adjudication of claims and processing of data.
• Assist in maintenance of MBRe records and data quality; support process improvements.
• Answer and route phone calls, manage MBRe fax mailbox and telephone line; support other MBRe groups.

Skills

Communication

Interpersonal skills

Customer service

Multitasking

Prioritization

Typing

Education

Associate degree or equivalent experience

Tools

Microsoft Office

Job description

Established nearly two centuries ago, FM is a leading mutual insurance company whose capital, scientific research capability and engineering expertise are solely dedicated to property risk management and the resilience of its policyholder‑owners. These owners, who share the belief that the majority of property loss is preventable, represent many of the world’s largest organizations, including one of every four Fortune 500 companies. They work with FM to better understand the hazards that can impact their business continuity to make cost‑effective risk management decisions, combining property loss prevention with insurance protection.

This position is responsible for the consistent and efficient facilitation and generation of new data, including processing and claims files and proper distribution of this information, in all formats, to the appropriate parties, including Partner Companies. This position provides administrative support for maintaining and processing the data, including preparation and distribution of routine reports and projects as needed by Mutual Boiler Re.

This position is also responsible for ensuring proper maintenance and data quality of MBRe’s records, providing phone support coverage during MBRe’s normal hours of operation, processing small claims, and providing adjustment and administrative support for the MBRe staff.

Receive, identify, prepare, and maintain processing and claims records and enter data into MBRe’s system in accordance with current procedures. Distribute as appropriate MBRe team members. Processes accurate data into the XBOSS system within established time frames as directed.

Apply technical aptitude and analytical skills to accurately process, validate, and maintain data within MBRe systems. Identify data quality issues, and support process improvements.

Assist, as requested and under the direction of an Mutual Boiler Re team leader or manager, in administrative tasks associated with the adjudication of claims or processing of data. Perform an active role as a servicing team member by participating, where directed, in each phase of the Partner Company Servicing Process, attending Partner Company Assessment meetings, and providing input and feedback as appropriate.

Assist in managing the fax mailbox and MBRe telephone line, and ensure MBRe is meeting the standards for processing files and creating new losses. Support of all other groups assisting MBRe processing and claims activities.

Assist, as requested, in the processing of claims.

Prepare, approve, and distribute loss runs and reports as requested.

Qualifications

Education

2 Year / Associate Degree Associates Degree or equivalent industry experience

Experience

2 – 3 years of general office experience

Skills

Knowledge of Microsoft office, more specifically Outlook, Teams, Excel, and Word; strong keyboard skills; typing speed and accuracy; above average oral and written communication skills; interpersonal skills; professional attitude; ability to prioritize multiple tasks; take directions from several sources; customer service oriented