Business Solution Consultant

TravelCenters of America; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

iBase-t is seeking a Business Solution Consultant to engage with customers, conduct workshops, and map business processes to standard User Stories for Solumina software. You will create and refine User Stories and Acceptance Criteria with the Product Owner, perform functional testing, and document enhancements, bugs, and service tickets.

Remote work is possible, with significant travel to customer sites and international assignments.

Qualifications

• Bachelor’s degree in computer science or engineering, business information systems, computing and information technologies, industrial/systems engineering
• 2 - 5 years of industry experience
• Passion for working with customers in a fast-paced environment
• Strong analytical thinking and problem-solving skills to evaluate complex business requirements and deliver effective solutions
• Well versed in multiple types of AI Engines and their uses
• Strong communication, facilitation, and presentation skills
• Knows when to pivot work based on a customer’s changing needs
• Effective Leadership and influencing skills to guide stakeholders and build consensus to shared goals
• Growth mindset with industry familiarity in complex manufacturing processes and a desire to keep up with the latest trends
• Self-starter with proficient time management skills and the ability to work remotely or at customer sites
• Working knowledge of software development lifecycle, database concepts, and integration design
• Understanding of the Agile Framework Scrum and Kanban
• Knowledge of process mapping, modeling, and visualization tools & techniques
• Travel 30-40% of work time
• Ability to travel internationally as needed

Responsibilities

• Facilitate customer alignment to Solumina software functionalities and industry best practices
• Lead Business Blueprinting and User Story Workshop, including the As Is and To Be processes using iBase-t’s Agile / Solumina Implementation Methodology
• Identifies the delta between current and future state processes
• Align standard functionality User Stories to the Customer’s Processes
• Identify and create new User Stories and Acceptance Criteria to support unique customer requirements
• Assist customers with iBase-t software deployment and system set-up
• Develop and execute detailed test cases to validate the deployed solution
• Support customer User Acceptance Testing
• Create complete customer project documentation
• Contribute to the validation of upcoming Product software releases
• Drive Product innovation based on project lessons learned
• Contribute to the company’s continuous improvement initiatives
• Encourages the understanding and use of AI
• Contributes to team’s continuous review of internal processes and procedures

Skills

Client facing

Analytical thinking

Communication skills

Facilitation

Presentation skills

Adaptability

Remote work readiness

Industry familiarity

Agile Scrum Kanban

Time management

Travel readiness

Education

Bachelor’s degree in CS/Engineering/IS

Tools

AI Engines

Job description

About Job

The Business Solution Consultant engages and aligns our customers with iBase-t Solumina software and industry best practices. Conducts workshops to demonstrate Solumina software functionality and facilitates business process mapping to standard User Stories. Works with the customer Product Owner to create User Stories and Acceptance Criteria for new functionality and develops and executes functional testing of the software. Uses troubleshooting and problem-solving skills to address customer challenges and opportunities—documents customer enhancement requests, system bugs, and internal service tickets.

This role is open to applicants based in the United Kingdom.

Skills & Qualification

• Bachelor’s degree in computer science or engineering, business information systems, computing and information technologies, industrial/systems engineering

• 2 - 5 years of industry experience

• Passion for working with customers in a fast-paced environment.

• Strong analytical thinking and problem-solving skills to evaluate complex business requirements and deliver effective solutions.

• Well versed in multiple types of AI Engines and their uses

• Strong communication, facilitation, and presentation skills

• Knows when to pivot work based on a customer’s changing needs

• Effective Leadership and influencing skills to guide stakeholders and build consensus to shared goals.

• Growth mindset with industry familiarity in complex manufacturing processes and a desire to keep up with the latest trends.

• Self-starter with proficient time management skills and the ability to work remotely or at customer sites.

• Working knowledge of software development lifecycle, database concepts, and integration design

• Understanding of the Agile Framework Scrum and Kanban

• Knowledge of process mapping, modeling, and visualization tools & techniques

• Travel 30-40% of work time

• Ability to travel internationally as needed

Responsibilities

• Facilitate customer alignment to Solumina software functionalities and industry best practices.

• Lead Business Blueprinting and User Story Workshop, including the As Is and To Be processes using iBase-t’s Agile / Solumina Implementation Methodology (SIM).

• Identifies the delta between current and future state processes.

• Align standard functionality User Stories to the Customer’s Processes.

• Identify and create new User Stories and Acceptance Criteria to support unique customer requirements.

• Assist customers with iBase-t software deployment and system set-up.

• Develop and execute detailed test cases to validate the deployed solution.

• Support customer User Acceptance Testing

• Create complete customer project documentation.

• Contribute to the validation of upcoming Product software releases.

• Drive Product innovation based on project lessons learned.

• Contribute to the company’s continuous improvement initiatives.

• Encourages the understanding and use of AI

• Contributes to team’s continuous review of internal processes and procedures