Business Services Specialist PT - Float

Tier 1 Institute; Germantown, Northern (TN, KY); Hybrid; USD 21,000 - 30,000; Part time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

HRA Option

Flexible Spending Account

Life Insurance

Long-Term Disability

Disability Insurance

401(k) Plan Matching + Profit Sharing

Paid Time Off

Job summary

Campbell Clinic in Germantown, TN is seeking a part-time Business Services Specialist (Float) to provide excellent customer service related to scheduling patient care. You will act as a liaison between patients and staff and support the Physical Therapy team.

Responsibilities include scheduling appointments, managing the phone system, assisting with insurance questions, collecting payments, and entering patient intake forms within Athena.

Qualifications

• Provides excellent customer service related to scheduling patient care.
• Acts as a liaison between patients and staff.
• Requires basic computer literacy.

Responsibilities

• Schedules appointments for physical therapy.
• Manages phone system and messages for the PT.
• Greets visitors and directs them appropriately.
• Handles patient intake forms and billing processes.
• Collects co-pays and balances.
• Ensures insurance eligibility and benefits are verified.

Skills

Customer service

Scheduling

Phone communication

Billing

Education

High School Diploma or GED

Tools

Athena

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Business Services Specialist PT - Float

Wolf River, Germantown, TN, US

6 days ago Requisition ID: 3364

POSITION SUMMARY

Provides excellent customer service related to scheduling patient care. Serves as an effective liaison for communication between patients and staff.

Essential Functions Statement(s)

• Schedules appointments related to physical therapy (walk-in and via phone)
• Manages phone system and assists Physical Therapist in taking messages
• Greets visitors and patients to determine their needs and directs them accordingly
• Administers and enters patient intake forms
• Communicates with patients regarding insurance coverage and financial responsibility
• Collects co-pay, co-insurance and other balances owed on account
• Prints billing slip for Physical Therapist to mark services performed
• Schedules follow-up appointments and cancels patient appointments due to no show
• Enters charges and reconciles payments
• Manages buckets in Athena and ensures that claims are in drop status at charge entry
• Maintains cash drawer for making changes and balances it daily
• Verifies that all billing slips are submitted at the end of the day
• Serves as a liaison between the Business Office and Physical Therapy to ensure eligibility and Patient benefits are obtained before patient appointment
• Performs others tasks as assigned

SKILLS & ABILITIES

Education: High School Graduate or General Education Degree (GED): Required

Experience: Previous experience in the operations of a physical therapy office is preferred.

Computer Skills: Must be computer literate. Basic computer skills required.

Campbell Clinic Benefit Summary:

Campbell Clinic offers a lucrative benefit package to support employees and their families.

• Medical / Dental / Vision Insurance
• HRA Option
• Flexible Spending Account
• Basic Life Insurance
• Voluntary Life Insurance Option
• Long-Term Disability
• Voluntary Short-Term Disability
• Critical Illness Insurance
• 401(k) Plan Matching + Profit Sharing
• Employee Assistance Program
• Paid Time Off
• 8 Paid Holidays

Equal Opportunity Employer/Veterans/Disabled