Business Services Liaison - Remote

Husch Blackwell; Clifton (TX); Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical and dental coverage

Life insurance

Disability insurance

Flexible spending account (FSA)

Job summary

Husch Blackwell LLP is seeking a Business Intake Liaison to manage the intake process for new matters and clients. You will lead cross-functional collaboration to move work through systems accurately and on time, ensuring data integrity and open billing status where appropriate.

You will maintain records, provide excellent client service, and stay informed about conflicts, information governance, docketing, and billing processes to strengthen the intake experience across the firm.

Qualifications

• High School Diploma or GED required; 3-5 years’ relevant experience in a legal or customer service environment preferred.
• Proficiency in Microsoft Office applications, Excel, Outlook, Word, PowerPoint, Microsoft Teams, and EMS required.
• Excellent client and customer service skills.
• Ability to assess the accuracy of data associated with matters and make sound judgments and decisions.
• Knowledge of legal terminology and processes required.

Responsibilities

• The Business Intake Liaison is responsible for managing the intake process for new work (clients and/or matters) at the firm.
• Lead cross-functional collaboration during the intake process to ensure efficiency, accuracy, and timely completion.
• Ownership of attorney requests for business to be opened in the firm systems.
• Obtain defined secondary information to move a matter to Open for Billing status.
• Evaluate data provided by other areas for accuracy before updating firm systems.
• Research and resolve reports of inaccurate data through completion.
• Own issues arising in downstream areas due to data; resolve to minimize CRM/client impact.
• Manage the business intake process, tracking and following up on outstanding items until resolved.
• Maintain accurate and up-to-date business records in the firm’s database.
• Provide excellent customer service to clients and potential clients.
• Stay informed about conflicts, information governance, docketing, billing, and related processes to strengthen the intake experience.

Skills

Microsoft Office proficiency

Excellent client service

Data accuracy judgment

Legal terminology knowledge

Education

High School Diploma or GED

Tools

EMS

Job description

Husch Blackwell LLP is a full-service litigation and business law firm with multiple locations across the United States, serving clients with domestic and international operations. Husch Blackwell is committed to retaining, recruiting, developing, and promoting talented lawyers and business professionals with diverse backgrounds and experiences. We foster an engaged, diverse, and inclusive team culture of accountability and purpose that makes our Firm and our communities better.

If you are a motivated professional looking for a long-term fit where you can grow in a role, and will be valued and empowered, then we invite you to apply to our Business Intake Liaison position. This position may be filled remotely, or in any of our locations.

Responsibilities

• The Business Intake Liaison is responsible for managing the intake process for new work (clients and/or matters) at the firm.
• Additionally, the Business Intake Liaison will take the leading role in ensuring cross-functional area collaboration during the intake process is efficient, accurate and finished to completion.
• Ownership of attorney requests for business to be opened in the firm systems.
• Attain defined secondary information to move a matter to “Open for Billing” status.
• Evaluate all data provided by other functional areas for accuracy before updating said data into firm systems.
• Research and resolve any reports of inaccurate data through completion.
• Ownership of issues and/or problems that may arise in downstream functional areas due to incorrect data; resolve issues to completion, minimizing the efforts of the CRM and client.
• Manage the business intake process, including tracking and following up on potential outstanding items and or issues until resolved.
• Maintain accurate and up-to-date business records in the firm’s database.
• Provide excellent customer service to clients and potential clients.
• Keep abreast of cross-functional areas (conflicts, information governance, docketing, billing, etc.), their stakeholder position/needs in the business intake process, and building relationships with those areas that strengthen the client and attorney intake experience.

Qualifications

• High School Diploma or GED required; 3-5 years’ relevant experience in a legal or customer service environment is required, preferably in a professional services environment.
• ~ Proficiency in Microsoft Office applications, Excel, Outlook, Word, PowerPoint, Microsoft Teams, and EMS required.
• ~ Excellent client and customer service skills.
• ~ Ability to assess the accuracy of data associated with matters and make sound judgments and decisions.
• ~ Knowledge of legal terminology and processes required.

Benefits

• Full-time employees receive benefits including: medical and dental coverage; life insurance; short-term and long-term disability insurance; pre-tax flexible spending account for certain medical and dependent care expenses; an employee assistance program; paid holidays; participation in a retirement plan program after meeting eligibility requirements; EOE/Minority/Female/Disabled/Vet. LI-Remote
• The Firm will provide reasonable accommodations as necessary to allow an individual with a disability to apply for and/or perform the essential functions of a position.