Business Intake Liaison

Husch Blackwell LLP; Nashville (TN); Remote; USD 60,000 - 110,000; Full time

Benefits offered by this job

Medical and dental coverage

Life insurance

Short-term and long-term disability

Flexible spending account (FSA)

Employee assistance program

Paid Time Off

Paid holidays

Retirement plan

Job summary

Husch Blackwell LLP is seeking a Business Intake Liaison to manage the intake process for new work across the firm. This role may be remote or based in any location, coordinating with attorneys and clients to ensure complete, accurate data enters firm systems.

Responsibilities include documenting intake information, ensuring data integrity, and leading cross‑functional collaboration to close open items. Strong customer service, data accuracy, and MS Office skills are essential.

Qualifications

• Minimum high school diploma; a 2-year degree is preferred.
• 3–5 years’ experience in legal or customer service environment.
• Proficiency with Microsoft Office suite and EMS system.

Responsibilities

• Own the intake data gathering and validation for new matters.
• Lead cross-functional collaboration during the intake process.
• Review and update data in firm systems for accuracy.
• Maintain accurate business records in the firm's database.
• Provide excellent client service throughout the intake cycle.
• Identify and resolve data issues to prevent downstream impact.

Skills

Customer service

Data accuracy

Communication skills

Time management

Research skills

Organizational skills

Education

High School Diploma or GED

2-year degree preferred

Tools

Microsoft Office

Excel

Outlook

Word

PowerPoint

Microsoft Teams

EMS

Job description

Husch Blackwell LLP is a full-service litigation and business law firm with multiple locations across the United States, serving clients with domestic and international operations.

At Husch Blackwell we believe that diverse, equitable and inclusive teams lead to better outcomes. Husch Blackwell is committed to retaining, recruiting, developing, and promoting talented lawyers and business professionals with diverse backgrounds and experiences. We foster an engaged, diverse, and inclusive team culture of accountability and purpose that makes our Firm and our communities better.

Our firm is committed to attracting and retaining professionals who value each other and the service we provide by embracing Teamwork, Collaboration, Client Service, and Innovation. If you are a motivated professional looking for a long-term fit where you can grow in a role, and will be valued and empowered, then we invite you to apply to our Business Intake Liaison position. This position may be filled remotely, or in any of our locations.

The Business Intake Liaison is responsible for managing the intake process for new work (clients and/or matters) at the firm. This includes gathering the necessary information from Husch Blackwell attorneys, and/or clients, reviewing and evaluating the accuracy of the information provided, before the information is allowed to be uploaded into firm systems. Additionally, the Business Intake Liaison will take the leading role in ensuring cross-functional area collaboration during the intake process is efficient, accurate and finished to completion. Essential job functions include:

• Ownership of attorney requests for business to be opened in the firm systems. This includes:
  • Attain the defined intake information required, via direct attorney interview or attorney completed intake form, to move a matter to "Open for Time" status.
  • Attain defined secondary information to move a matter to "Open for Billing" status.
• Evaluate all data provided by other functional areas for accuracy before updating said data into firm systems.
• Research and resolve any reports of inaccurate data through completion.
• Ownership of issues and/or problems that may arise in downstream functional areas due to incorrect data; resolve issues to completion, minimizing the efforts of the CRM and client.
• Manage the business intake process, including tracking and following up on potential outstanding items and or issues until resolved.
• Maintain accurate and up-to-date business records in the firm’s database.
• Provide excellent customer service to clients and potential clients.
• Keep abreast of cross-functional areas (conflicts, information governance, docketing, billing, etc.), their stakeholder position/needs in the business intake process, and building relationships with those areas that strengthen the client and attorney intake experience.
• Other duties as assigned.

Position Requirements

• High School Diploma or GED required; 2-year degree preferred.
• 3-5 years’ relevant experience in a legal or customer service environment is required, preferably in a professional services environment.
• Proficiency in Microsoft Office applications, Excel, Outlook, Word, PowerPoint, Microsoft Teams, and EMS required.
• Excellent client and customer service skills.
• Ability to assess the accuracy of data associated with matters and make sound judgments and decisions.
• Knowledge of legal terminology and processes required.
• Excellent written and oral communication skills.
• Excellent time management skills.
• Excellent research, interpersonal, and organizational skills.
• Ability to work under pressure in a fast-paced environment.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities, or requirements. The Firm will provide reasonable accommodations as necessary to allow an individual with a disability to apply for and/or perform the essential functions of a position. Please reach out to our HR team to request an accommodation.

Compensation And Benefits

Employees are entitled to compensation commensurate with skill and experience. The exact compensation will vary based on skills, experience, location, and other factors permitted by law. The expected compensation ranges for this position in various states and jurisdictions are as follows:

• State of California: $72,000 - $146,000
• Cleveland, OH: $69,000 - $101,000
• State of Colorado: $66,000 - $118,000
• Columbus, OH: $67,000 - $98,000
• State of Connecticut: $57,000 - $144,000
• State of Illinois: $65,000 - $126,000
• State of Maine: $49,000 - $113,000
• State of Maryland: $70,000 - $105,000
• State of Massachusetts: $72,000 - $137,000
• State of Minnesota: $72,000 - $119,000
• Jersey City, NJ: $78,000 - $141,000
• State of New York: $67,000 - $144,000
• State of Vermont: $71,000 - $136,000
• State of Virginia: $47,000 - $136,000
• State of Washington: $70,000 - $132,000
• Washington, D.C.: $93,000 - $136,000

Full-time employees receive benefits including: medical and dental coverage; life insurance; short-term and long-term disability insurance; pre-tax flexible spending account for certain medical and dependent care expenses; an employee assistance program; Paid Time Off; paid holidays; participation in a retirement plan program after meeting eligibility requirements; and more.

EOE/Minority/Female/Disabled/Vet. Principal Applicants Only.