Business Intake Liaison

Husch Blackwell LLP; Clayton (MO); Remote; USD 60,000 - 110,000; Full time

Benefits offered by this job

Medical and dental coverage

Life insurance

Short-term and long-term disability

FSA for medical and dependent care

Employee Assistance Program

Paid Time Off

Paid holidays

Retirement plan

Job summary

Husch Blackwell LLP is seeking a Business Intake Liaison to manage the intake process for new work, ensuring data accuracy and cross-functional collaboration. The role may be filled remotely or at firm locations, with emphasis on client service and efficient information flow.

The position requires 3–5 years in a legal or customer service environment, strong MS Office skills, and excellent communication. This role supports multiple offices and data integrity across the intake process.

Qualifications

• High School Diploma or GED required; 2-year degree preferred.
• 3-5 years’ relevant experience in a legal or customer service environment is required.
• Proficiency in Microsoft Office applications, Excel, Outlook, Word, PowerPoint, Microsoft Teams, and EMS required.
• Excellent client and customer service skills.
• Ability to assess the accuracy of data associated with matters and make sound judgments and decisions.
• Knowledge of legal terminology and processes required.
• Excellent written and oral communication skills.
• Excellent time management skills.
• Excellent research, interpersonal, and organizational skills.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Ownership of attorney requests for business to be opened in the firm systems.
• Attain the defined intake information via direct attorney interview or intake form to move a matter to Open for Time.
• Attain defined secondary information to move a matter to Open for Billing.
• Evaluate all data provided by other functional areas for accuracy before updating firm systems.
• Research and resolve reports of inaccurate data through completion.
• Ownership of issues in downstream areas due to incorrect data; resolve issues to completion.
• Manage the business intake process, including tracking and following up on items until resolved.
• Maintain accurate and up-to-date business records in the firm’s database.
• Provide excellent customer service to clients and potential clients.
• Keep abreast of cross-functional areas and build relationships to strengthen intake experience.
• Other duties as assigned.

Skills

Customer service

Data accuracy

Communication

Time management

Decision making

Legal terminology

Education

High School Diploma or GED

2-year degree preferred

Tools

Microsoft Office Suite

EMS

Microsoft Teams

Outlook

Word

PowerPoint

Job description

Husch Blackwell LLP is a full-service litigation and business law firm with multiple locations across the United States, serving clients with domestic and international operations.

At Husch Blackwell we believe that diverse, equitable and inclusive teams lead to better outcomes. Husch Blackwell is committed to retaining, recruiting, developing, and promoting talented lawyers and business professionals with diverse backgrounds and experiences. We foster an engaged, diverse, and inclusive team culture of accountability and purpose that makes our Firm and our communities better.

Our firm is committed to attracting and retaining professionals who value each other and the service we provide by embracing Teamwork, Collaboration, Client Service, and Innovation. If you are a motivated professional looking for a long-term fit where you can grow in a role, and will be valued and empowered, then we invite you to apply to our Business Intake Liaison position. This position may be filled remotely, or in any of our locations.

The Business Intake Liaison is responsible for managing the intake process for new work (clients and/or matters) at the firm. This includes gathering the necessary information from Husch Blackwell attorneys, and/or clients, reviewing and evaluating the accuracy of the information provided, before the information is allowed to be uploaded into firm systems. Additionally, the Business Intake Liaison will take the leading role in ensuring cross-functional area collaboration during the intake process is efficient, accurate and finished to completion. Essential job functions include:

• Ownership of attorney requests for business to be opened in the firm systems. This includes:
  • Attain the defined intake information required, via direct attorney interview or attorney completed intake form, to move a matter to “Open for Time” status.
  • Attain defined secondary information to move a matter to “Open for Billing” status.
• Evaluate all data provided by other functional areas for accuracy before updating said data into firm systems.
• Research and resolve any reports of inaccurate data through completion.
• Ownership of issues and/or problems that may arise in downstream functional areas due to incorrect data; resolve issues to completion, minimizing the efforts of the CRM and client.
• Manage the business intake process, including tracking and following up on potential outstanding items and or issues until resolved.
• Maintain accurate and up-to-date business records in the firm’s database.
• Provide excellent customer service to clients and potential clients.
• Keep abreast of cross-functional areas (conflicts, information governance, docketing, billing, etc.), their stakeholder position/needs in the business intake process, and building relationships with those areas that strengthen the client and attorney intake experience.
• Other duties as assigned.

Position Requirements

• High School Diploma or GED required; 2-year degree preferred.
• 3-5 years’ relevant experience in a legal or customer service environment is required, preferably in a professional services environment.
• Proficiency in Microsoft Office applications, Excel, Outlook, Word, PowerPoint, Microsoft Teams, and EMS required.
• Excellent client and customer service skills.
• Ability to assess the accuracy of data associated with matters and make sound judgments and decisions.
• Knowledge of legal terminology and processes required.
• Excellent written and oral communication skills.
• Excellent time management skills.
• Excellent research, interpersonal, and organizational skills.
• Ability to work under pressure in a fast-paced environment.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities, or requirements. The Firm will provide reasonable accommodations as necessary to allow an individual with a disability to apply for and/or perform the essential functions of a position.

COMPENSATION AND BENEFITS

Employees are entitled to compensation commensurate with skill and experience. The exact compensation will vary based on skills, experience, location, and other factors permitted by law. The expected compensation ranges for this position in various states and jurisdictions are as follows:

• State of California: $72,000 - $146,000
• Cleveland, OH: $69,000 - $101,000
• State of Colorado: $66,000 - $118,000
• Columbus, OH: $67,000 - $98,000
• State of Connecticut: $57,000 - $144,000
• State of Illinois: $65,000 - $126,000
• State of Maine: $49,000 - $113,000
• State of Maryland: $70,000 - $105,000
• State of Massachusetts: $72,000 - $137,000
• State of Minnesota: $72,000 - $119,000
• Jersey City, NJ: $78,000 - $141,000
• State of New York: $67,000 - $144,000
• State of Vermont: $71,000 - $136,000
• State of Virginia: $47,000 - $136,000
• State of Washington: $70,000 - $132,000
• Washington, D.C.: $93,000 - $136,000

The above salaries do not include a discretionary bonus, however bonus opportunities are non-guaranteed, and are dependent upon individual and firm performance. Full-time employees receive benefits including: medical and dental coverage; life insurance; short-term and long-term disability insurance; pre-tax flexible spending account for certain medical and dependent care expenses; an employee assistance program; Paid Time Off; paid holidays; participation in a retirement plan program after meeting eligibility requirements; and more.

EOE/Minority/Female/Disabled/Vet. Principal Applicants Only.