Business Services Coordinator

University of North Carolina at Chapel Hill; North Carolina; On-site; USD 45,000 - 65,000; Full time

Job summary

The University of North Carolina at Chapel Hill seeks a candidate for the Business and Records Administration role within their geriatric healthcare programs. This position focuses on improving operational efficiency, developing educational materials, and engaging with clients to expand service offerings. Ideal candidates will possess a Bachelor’s degree and a proactive approach to collaboration and problem-solving, with a preference for those familiar with the field of geriatric medicine.

Benefits

Professional training opportunities

Exclusive perks such as discounts

Qualifications

• Bachelor’s degree in business administration or a related discipline, or equivalent training.
• Knowledge of geriatric medicine preferred.

Responsibilities

• Assist in developing and implementing standard operating procedures.
• Support documentation of new processes and workflows.
• Assist in creating geriatric-specific toolkits and online learning modules.

Skills

Self starter

Engagement with others

Education

Bachelor’s degree in business administration or related discipline

Job description

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks that include numerous retail and restaurant discounts, savings on local child care centers and special rates for performing arts events.

Primary Purpose of Organizational Unit

Our mission is to improve the health and well-being of North Carolinians and others whom we serve. We accomplish this by providing leadership and excellence in the interrelated areas of patient care, education and research.

Patient care: We promote health and provide superb clinical care while maintaining our strong tradition of reaching underserved populations and reducing health disparities across North Carolina and beyond.

Education: We prepare tomorrow`s healthcare professionals and biomedical researchers from all backgrounds by facilitating learning within innovative and integrated curricula and team-oriented interprofessional education to ensure a highly skilled workforce.

Research: We develop and support a rich array of outstanding health sciences research programs, centers and resources. We provide infrastructure and opportunities for collaboration among disciplines throughout and beyond our university to support outstanding research. We foster programs in the areas of basic, translational, mechanistic and population research.

Position Summary

Business and Records Administration
* Assist in developing and implementing standard operating procedures to improve efficiency and consistency in business operations.
* Support the documentation of new processes and workflows.
* Assist in gathering, monitoring, and presenting GEDC KPIs, including lead generation, lead conversions, client engagement, and training completion.

Consulting Engagements
* Create and submit statements of work, interact with UNC OSPCA during contract negotiations, and coordinate final contracts with clients.
* Assist with client discovery and onboarding meetings.
* Assist with the analysis of ED evaluation surveys used for gap analyses.
* Record and distill interviews with key personnel at hospital sites to inform future directions on improving geriatric emergency care.
* Produce final deliverables with strategic recommendations for a client’s gap analysis.
* Creates and maintains projected revenue from Consulting Engagements

Content Development and Management
* Assist with creating geriatric-specific toolkits (i.e., medication reconciliation, transitions of care, health equity in older adults, etc.).
* Research and write articles and case studies on geriatric healthcare industry trends and evidence-based practices.
* Review GEDC dissemination products for clinical accuracy and relevance.
* Coordinate core faculty and other interdisciplinary providers when producing toolkits, blogs, and other publicly disseminated resources.

Educational Services
* Assist in the creation, editing, and updating of online learning modules focused on geriatric care
* Collaborate with subject matter experts to develop comprehensive and engaging educational materials.
* Assist with integrating existing educational modules into a new GEDC Website.

Membership Services
* Identify opportunities to expand services within existing client accounts.
* Develop proposals and pitches for services to existing and prospective clients.
* Offer education recommendations to the content development team based on client feedback for new resources GEDC could offer

Minimum Education and Experience Requirements

Bachelor’s degree in business administration or a related discipline; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Required Qualifications, Competencies, and Experience

Self starter and the ability to easily engage with others.

Preferred Qualifications, Competencies, and Experience

Knowledge of geriatric medicine.

Special Physical/Mental Requirements

Campus Security Authority Responsibilities

Office of Human Resources Contact Information

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at [phone] or send an email to [e-mail]

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

Equal Opportunity Employer Statement

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.

Optional and Required Documents

Required Documents

Curriculum Vitae / Resume

Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).