Business Services Administrator

Northumbria Police; United States; Remote; USD 32,000 - 37,000; Full time

Benefits offered by this job

26 days' leave

NHS Fleet Solutions Car Lease Scheme

Flexible working

Agile working / work from home options

Public sector pension scheme

Cycle to work scheme

Volunteer and wellbeing initiatives

Job summary

Northumbria Police, based at Forth Banks, is seeking an administrative and facilities support officer on a fixed-term 12-month contract. The role covers admin tasks, records management, health and safety compliance, and coordinating resources for operational policing teams.

You will work 37 hours per week, Monday to Friday, with flexibility to cover at Whickham and Gateshead locations. We value experience in facilities management, strong customer service, and the ability to work independently or

Qualifications

• Experience in facilities management and operational support.
• Ability to prioritise and organise work without supervision.
• Strong customer service skills and communication abilities.
• Experience maintaining records across multiple systems.

Responsibilities

• Provide administrative and facilities management support, responding to enquiries and building positive relationships with internal and external stakeholders.
• Maintain accurate records and information across computer systems, databases and filing systems.
• Manage incoming correspondence, monitor shared mailboxes and ensure enquiries are dealt with promptly.
• Support operational policing teams by coordinating resources, ordering equipment and assisting with health & safety and compliance processes.
• Produce correspondence, reports, meeting notes and action trackers to support managers and teams.
• Handle a varied workload, working independently and as part of a team.

Skills

Administration

Facilities management

Customer service

Record keeping

Communication

Teamwork

Problem solving

Tools

Microsoft Office

Databases

Job description

Location: Based at Forth Banks, with flexibility to provide cover at our Whickham and Gateshead locations as required. (There may be a requirement to work at various police sites across the Force area to meet operational needs.) Hours: 37 hours per week Monday - Friday 8am - 4pm Contract: Fixed Term Contract 12 Months Working for #TeamNP Our purpose at Team NP is simple: to keep people safe and fight crime. But it takes more than police officers alone to achieve this. That's where our 2,000-strong team of police staff and 200 volunteers make a difference. As one of England's largest police forces, we offer a diverse range of departments and specialisms, creating endless opportunities to develop your career. From mentoring and coaching schemes to leadership programmes and online learning, we’ll provide the support, training and time you need to achieve your ambitions. As a Disability Confident Employer, we’re committed to creating an inclusive workplace where everyone feels respected, valued and able to thrive. Whether you’re a member of staff or a volunteer, you’ll have access to excellent health and wellbeing support, including year-round wellbeing initiatives, a 24/7 welfare support hotline and a leading approach to neurodiversity. Above all, a career with Team NP is more than just a job. It’s an opportunity to be part of something that truly matters.

What you’ll do

• Provide administrative and facilities management support, responding to enquiries and building positive relationships with internal and external stakeholders.
• Maintain accurate records and information across a range of computer systems, databases and paper-based filing systems.
• Manage incoming correspondence, monitoring shared mailboxes and ensuring enquiries are dealt with promptly and efficiently.
• Support operational policing teams by coordinating resources, ordering equipment and supplies, and assisting with Health & Safety and compliance processes.
• Produce correspondence, reports, meeting notes and action trackers, providing comprehensive support to managers and wider teams.
• Handle a varied workload, working independently and collaboratively to ensure business support services are delivered effectively and efficiently. We are proud members of the Business Disability Forum and a Disability Confident Leader. We are committed to offering an interview to disabled applicants who meet the essential criteria for the role. Where application volumes are exceptionally high, we may prioritise those who most closely meet the criteria, applying the same fair approach to all candidates.

If you have a disability, we can make reasonable adjustments to support you throughout the recruitment process.

Use of AI in Applications: AI tools may be used to support your application; however, all information provided must be an accurate reflection of your own skills, experience and qualifications. We encourage genuine responses that demonstrate your suitability for the role.

If your application is successful, we’ll ask you to complete a Recruitment Vetting (RV) form, therefore you must be a resident of the UK for a minimum period of 3 years to ensure vetting checks can be successfully performed. A job offer will be dependent upon vetting clearance, medical information, and references.

Terms of appointment This is a fixed term role subject to a six-month probationary period. If you are successful in your application, you will have a six-month probation period with us where you will be unable to apply for any other post advertised internally or externally. Internal applicants should normally have completed six months in their current role. Where this requirement is not met, approval must be sought through the Careers mailbox and will be considered by the relevant policy/process owner. Please note if you are interested in applying for this secondment opportunity, please discuss this with your Line Manager and gain agreement prior to applying. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

• Experience in facilities management and operational support.
• You will be able to prioritise and organise your work without supervision.
• Able to consider and solve problems using initiative and decision-making ability.
• Strong Customer Services Skills.
• The ability to work independently and as part of a team.
• Strong written and verbal communication skills as well as the ability to communicate at all levels.
• You will have a methodical approach to your work.
• Please note that the role involves occasional manual handling tasks, including moving boxes, equipment, and other materials. Appropriate training and support will be provided.

We know it's important for you to feel that you're not only part of a great team, but part of a community.

We welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. Harnessing these differences creates a productive environment in which everyone feels valued, and their talents are fully utilised. Appointments are based on merit alone. Interested to learn more? For further information about the role please contact Joanne Mayland by email at .

We are committed to creating a connected and agile workplace. For agile and home-based roles, employees are expected to work from a Force site at least once a week, with two days recommended. Hiring managers can discuss arrangements at interview. This approach supports collaboration, wellbeing and strong working relationships.

Just so you know Candidates with priority status will be given precedence for this role over other applicants.

What we offer

• 26 days' leave (increasing to 30 days for 5 years+ service) plus 8 bank holidays
• NHS Fleet Solutions Car Lease Scheme
• Enhanced maternity, shared parental and adoption leave
• Flexi time - allowing you to fit your working hours around your individual needs
• Flexible working (we are happy to discuss options such as compressed hours)
• Agile working - option to work from home, your team zone, and spaces across the force
• Fantastic market-leading public sector pension scheme with up to 16% employer contribution
• Corporate travel schemes - local rail, bus services and metro discounts
• Access to private healthcare and eye test vouchers
• Discounts on shopping and eating out thanks to the Blue Light Card and Blue Light Tickets
• We’ve invested in extensive paid sick leave, trained mental health first aiders on-site, an employee advice service for the times you need that additional support
• Access to gyms in some stations
• Sports & Social Club - join our thriving sports scene at Team NP and enjoy further exclusive discounts on days out and travel
• Cycle to work scheme
• Opportunity to volunteer in local community