Business Service Representative

Action for Boston Community Development; Roxbury Township (NJ); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking organization dedicated to community development as a Business Service Representative. In this impactful role, you will connect job seekers with employers, market services, and facilitate career coaching. Your contributions will empower individuals and enrich the community, making a tangible difference in the lives of many. With a commitment to inclusivity and continuous learning, this organization offers a supportive environment where your skills will thrive. If you are passionate about making a change and have the expertise to help others succeed, we invite you to be part of this dynamic team.

Benefits

Health Coverage

Retirement Plans

Continuous Learning Opportunities

Inclusive Environment

Qualifications

• 3+ years of customer service experience required.
• Experience in a career center preferred.

Responsibilities

• Market and promote Career Centers to employers.
• Conduct job fairs and recruitment events.
• Provide services including job postings and referrals.

Skills

Customer Service

Team Collaboration

Knowledge of WIOA

Diversity Awareness

Education

High School Diploma

Associate’s Degree in Human Services

Bachelor’s Degree in Business Management

Job description

Business Service Representative

Department: Education, Training, and Youth Services

Employment Type: Permanent - Full Time

Location: Roxbury - Malcolm X Boulevard

Description

The MassHire Career Centers connect qualified job seekers with employers, providing the tools and resources needed to start a career, increase skills, or find a new job. Join us as a Business Service Representative in creating a supportive and enriching environment for our community. If you are passionate about community development and possess the required skills, we invite you to apply.

Key Responsibilities

• Market and promote the Career Centers to employers and utilize business information to assist the team in career coaching.
• Participate in local strategic planning for employer demand-driven programs, training, and services in our region.
• Contact employers to assess their needs and provide information on services available through the Public Workforce System.
• Provide services to businesses including job posting, referrals, recruitments, job fairs, partner referrals, apprenticeships, and labor market information. Respond to employer requests.
• Ensure Career Center staff are aware of employer needs and job order specifics to facilitate effective service.
• Collaborate with team members to facilitate placement of Career Center customers into open positions.
• Conduct or coordinate group presentations to employers.
• Organize and conduct job fairs, events, and recruitments to create labor exchange opportunities.
• Perform other related duties as assigned.

Skills, Knowledge, and Expertise

• High school diploma or equivalent and at least three years of customer service or relevant experience.
• Associate’s or Bachelor’s degree in human services, public administration, business management, or related field preferred but not required.
• Experience working in a career center or providing services to businesses is preferred.
• Ability to work effectively as part of a business services team.
• Knowledge of WIOA and other Career Center Program regulations and guidelines is preferred.
• Ability to work sensitively and effectively with individuals from diverse backgrounds.

Why Work Here

• Make a Difference: Your work impacts thousands in the Greater Boston community, empowering positive change.
• Inclusive Environment: We value diversity and promote a culture of respect and collaboration.
• Continuous Learning: We offer training to keep our staff at the forefront of community strategies.
• Benefits: We provide a competitive package, including health coverage and retirement plans.
• Legacy of Impact: Join an organization with over 50 years of community service.
• Teamwork & Camaraderie: Be part of a passionate team dedicated to community development.