BUSINESS SERVICE ASSISTANT (SPECIALIST)

Caltrans; California; On-site; USD 40,000 - 61,000; Full time

Job summary

Caltrans in Sacramento County, CA seeks a Business Service Assistant to advise clients on printing requests, schedule jobs, and manage Reprographics production. The role includes logging job status, managing contracts, processing invoices, and handling Cal-Card payments.

In Office, permanent, full-time position with eligibility considerations and SOQ requirements. New to state candidates will be hired at the minimum salary; a valid driver’s license is required to operate state vehicles.

Qualifications

• Statement of Qualifications (SOQ) required; 1 page, 12-point font.
• Resumes/cover letters cannot substitute for the SOQ.
• Minimum Qualifications will be verified prior to interview/appointment.
• Possession of a valid driver’s license required when operating a state vehicle.

Responsibilities

• Advises and consults with clients on all printing requests.
• Manages scheduling of jobs and production control for the Reprographics Unit.
• Logs and tracks status of jobs; manages service contracts and invoicing.
• Processes Cal-Card purchases and payments using appropriate systems.

Job description

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

Position Details

• Job Code #: JC-535004
• Position #(s): 702-035-4707-XXX
• Working Title: Business Service Assistant
• Classification: BUSINESS SERVICE ASSISTANT (SPECIALIST)
• Salary: $3,558.00 - $4,457.00 A; $4,017.00 - $5,032.00 B; $4,349.00 - $5,443.00 C
• # of Positions: Multiple
• Work Location: Sacramento County
• Telework: In Office
• Job Type: Permanent, Full Time

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Department Information

Caltrans Mission: Improving lives and communities through transportation.

Caltrans Vision: A thriving and connected California.

The Caltrans workforce is made up of diverse and unique individuals who contribute to our organizational success.

Department Website: www.dot.ca.gov

Director’s EEO Policy: https://dot.ca.gov/programs/equal-employment-opportunity

Director’s EEO Policy Statement: https://dot.ca.gov/programs/equal-employment-opportunity

Job Description And Duties

Under the general direction of the Associate Printing Plant Superintendent, the Business Service Assistant advises and consults with clients on all printing requests and manages the scheduling of jobs and production control for the entire Reprographics Unit. The incumbent is responsible for logging and tracking the status of jobs and managing Reprographics service contracts, including processing invoices, utilizing the AMS Advantage accounting system. Serves as primary for Cal-Card purchases and processing payments.

Eligibility

Eligibility for hire may be determined by your score on the Business Service Assistant exam. For those who do not have current eligibility (e.g., transfer, permissive reinstatement, or voluntary demotions) and/or who will be new to state civil services employment, you must be on the state examination list to be eligible for these positions. To apply for the exam, you must search CalCareers and type in the classification title.

Special Requirements

Statement of Qualifications (SOQ) is a discussion of how an applicant's education, training, experience, and skills meet the criteria in the duty statement and qualify the applicant for the position. Please include 1 page, 12-point font, SOQ that describes your experience as it relates to this position/duty statement. Resumes and cover letters will not take the place of the SOQ. Failure to include and complete the SOQ may result in disqualification for interview.

• Explain in detail your qualifications, experience, education, and/or training that relates to your computer database skills and the duty statement.
• Describe your analytical experience in procurement, invoicing, reporting, property control/inventory, organization, and prioritizing your workload.
• How do you ensure quality work products, successful partnerships, effective communication, and excellent customer service?

Possession of Minimum Qualifications will be verified prior to interview and/or appointment. If you are basing your eligibility on education, you must include your unofficial transcript(s)/diploma for verification. Unofficial, original, or official sealed transcripts will be accepted and may be required upon appointment. Applicants with foreign transcripts/degrees must provide a transcript/degree U.S. equivalency report evaluation that indicates the number of units and degree to which the foreign coursework is equivalent. Please visit either of the following two websites for a list of evaluation agencies: https://www.naces.org/members or https://aice-eval.org . Please redact birthdates and social security numbers.

Possession of a valid driver’s license is required when operating a state owned or leased vehicle.

Personal Leave Program: Effective July 1, 2025, state employees are subject to temporary salary reductions ranging from 2% to 4.62% in exchange for Personal Leave Program (PLP) hours. Please note that the salary ranges listed in this Job Control may not reflect these reductions associated with the 2025 Personal Leave Program. Please follow the link for more information regarding the 2025 Personal Leave program: http://hrmanual.calhr.ca.gov/Home/ManualItem/1/2113 .

PARF#22-27-0107 JC#535004

You will find additional information about the job in the Duty Statement.