Business Sales Operations Coordinator

Unique Escapes; Rockford (IL); Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Remote work

Flexible scheduling within business需求

Job summary

Unique Escapes is a travel business seeking an organized, detail-oriented Business Sales Operations Coordinator to support daily sales operations, client campaigns, and booking administration. This is a remote role for individuals who thrive on organization and effective communication.

The role involves managing leads, maintaining client records, preparing quotes, coordinating with clients and suppliers, and ensuring smooth booking processes. Training and growth opportunities are available.

Qualifications

• Strong written and verbal communication.
• Excellent organization and time management.
• Comfortable learning web-based travel, CRM, email marketing, and booking tools.
• Reliable high-speed internet and a dedicated remote workspace.
• Ability to manage multiple priorities independently and meet deadlines.
• Customer service, administrative, sales support, hospitality, or travel-industry experience advantageous but not required.

Responsibilities

• Manage leads, inquiries, and follow-up communications to support the sales process.
• Maintain accurate client records, booking details, and sales documentation.
• Prepare travel quotes, itineraries, and reservation summaries using approved tools.
• Coordinate communication between clients, suppliers, and internal teams.
• Track bookings, payments, deadlines, and outstanding client requests.
• Create and maintain organized spreadsheets, reports, and SOPs.
• Assist with email marketing, social media content, and client follow-ups.
• Research destinations, hotels, cruises, and travel packages for client planning.
• Provide excellent customer service by phone, email, and online platforms.
• Identify opportunities to improve workflows and support growth.

Skills

Communication skills

Organization & time management

Remote work

Multitasking

Customer service experience (nice-to-h

Tools

CRM software

Booking tools

Job description

Job brief

Unique Escapes is a travel business focused on curating personalized, high-quality travel experiences. We are seeking an organized, detail-oriented Business Sales Operations Coordinator to support daily sales operations, client campaigns andfollow-up, booking administration, and business workflows.

This is a remote role for people who enjoy organization, communication, and helping a growing travel business run smoothly.

Responsibilities

• Support the sales process by managing leads, inquiries, and follow-up communications.
• Maintain accurate client records, booking details, and sales documentation.
• Prepare travel quotes, itineraries, and reservation summaries using approved travel tools.
• Coordinate communication between clients, travel suppliers, and internal team members.
• Track bookings, payments, deadlines, and outstanding client requests.
• Create and maintain organized spreadsheets, reports, and standard operating procedures.
• Assist with email marketing, social media content, and client relationship follow-up.
• Research destinations, hotels, cruises, and travel packages to support client planning.
• Provide excellent, professional customer service by phone, email, and online platforms.
• Identify opportunities to improve workflows and support business growth.

Requirements

• Strong written and verbal communication skills.
• Excellent organization, time management, and attention to detail.
• Comfortable learning web-based travel, CRM, email marketing, and booking tools.
• Reliable high-speed internet and a dedicated remote workspace.
• Ability to manage multiple priorities independently and meet deadlines.
• Customer service, administrative, sales support, hospitality, or travel-industry experience advantageous but not required
• Interest in travel, luxury travel, cruises, resorts, and destination planning is a plus.

What we offer

• Remote work environment.
• Flexible scheduling within established business needs.
• Training and support for travel tools, systems, and sales processes.
• Opportunity to grow with a developing travel brand.
• Performance-based incentives, where applicable.

If this is you, don't hesitate to reach out and book a introductory session with us! We are looking forward to have you in our team.