Business Sales Operations Coordinator

Unique Escapes; Cincinnati (OH); Remote; USD 42,000 - 60,000; Full time

Benefits offered by this job

Remote work environment

Flexible scheduling

Training and tool support

Growth opportunities

Performance-based incentives

Job summary

Unique Escapes is seeking a detail-oriented Business Sales Operations Coordinator to support daily sales operations, client campaigns, and booking administration in a remote capacity.

The role emphasizes organized processes, client communication, and accurate record-keeping within a growing travel brand. Prior customer service or sales support in travel or hospitality is a plus, and candidates should enjoy travel planning and destination research.

Qualifications

• Strong written and verbal communication skills.
• Excellent organization and time management.

Responsibilities

• Support the sales process by managing leads, inquiries, and follow-up communications.
• Maintain accurate client records, booking details, and sales documentation.
• Prepare travel quotes, itineraries, and reservation summaries using approved travel tools.
• Coordinate communication between clients, travel suppliers, and internal team members.
• Track bookings, payments, deadlines, and outstanding client requests.
• Create and maintain organized spreadsheets, reports, and standard operating procedures.
• Assist with email marketing, social media content, and client relationship follow-up.
• Research destinations, hotels, cruises, and travel packages to support client planning.
• Provide excellent, professional customer service by phone, email, and online platforms.
• Identify opportunities to improve workflows and support business growth.

Skills

Communication skills

Organization

Time management

Attention to detail

Independent work

Tools

CRM systems

Email marketing tools

Booking tools

Job description

Job brief

Unique Escapes is a travel business focused on curating personalized, high-quality travel experiences. We are seeking an organized, detail-oriented Business Sales Operations Coordinator to support daily sales operations, client campaigns andfollow-up, booking administration, and business workflows.

This is a remote role for people who enjoy organization, communication, and helping a growing travel business run smoothly.

Responsibilities

• Support the sales process by managing leads, inquiries, and follow-up communications.
• Maintain accurate client records, booking details, and sales documentation.
• Prepare travel quotes, itineraries, and reservation summaries using approved travel tools.
• Coordinate communication between clients, travel suppliers, and internal team members.
• Track bookings, payments, deadlines, and outstanding client requests.
• Create and maintain organized spreadsheets, reports, and standard operating procedures.
• Assist with email marketing, social media content, and client relationship follow-up.
• Research destinations, hotels, cruises, and travel packages to support client planning.
• Provide excellent, professional customer service by phone, email, and online platforms.
• Identify opportunities to improve workflows and support business growth.

Requirements

• Strong written and verbal communication skills.
• Excellent organization, time management, and attention to detail.
• Comfortable learning web-based travel, CRM, email marketing, and booking tools.
• Reliable high-speed internet and a dedicated remote workspace.
• Ability to manage multiple priorities independently and meet deadlines.
• Customer service, administrative, sales support, hospitality, or travel-industry experience advantageous but not required
• Interest in travel, luxury travel, cruises, resorts, and destination planning is a plus.

What we offer

• Remote work environment.
• Flexible scheduling within established business needs.
• Training and support for travel tools, systems, and sales processes.
• Opportunity to grow with a developing travel brand.
• Performance-based incentives, where applicable.

If this is you, don't hesitate to reach out and book a introductory session with us! We are looking forward to have you in our team.