Business Sales Operations Coordinator

Unique Escapes; Allentown (Lehigh County); À distance; USD 42 000 - 60 000; Plein temps

Avantages offerts par ce poste

Remote work environment

Flexible scheduling

Training on travel tools and processes

Growth opportunities

Performance-based incentives

Résumé du poste

Unique Escapes is seeking a Business Sales Operations Coordinator to support daily sales operations, client campaigns, and booking administration for a growing travel brand.

This remote role emphasizes organization, clear communication, and proactive workflow improvements. You will handle leads, maintain client records, prepare quotes, coordinate with suppliers, and assist marketing efforts to drive client satisfaction and growth.

Qualifications

• Strong written and verbal communication skills.
• Excellent organization, time management and attention to detail.
• Comfortable learning web-based travel, CRM, email marketing and booking tools.
• Reliable high-speed internet and a dedicated remote workspace.
• Ability to manage multiple priorities independently and meet deadlines.
• Customer service or travel-industry experience advantageous but not required.
• Interest in travel, luxury travel, cruises, resorts and destination planning is a plus.

Responsabilités

• Support the sales process by managing leads and follow-up communications.
• Maintain accurate client records, booking details, and sales docs.
• Prepare travel quotes, itineraries, and reservation summaries using approved tools.
• Coordinate communication between clients, travel suppliers, and internal team members.
• Track bookings, payments, deadlines, and outstanding client requests.
• Create and maintain organized spreadsheets, reports, and SOPs.
• Assist with email marketing, social media content, and client relationship follow-up.
• Research destinations, hotels, cruises, and travel packages to support client planning.
• Provide excellent, professional customer service by phone, email, and online platforms.
• Identify opportunities to improve workflows and support business growth.

Connaissances

Communication

Organization

CRM tools

Time management

Customer service

Travel knowledge

Outils

CRM software

Booking systems

Email marketing

Description du poste

Job brief

Unique Escapes is a travel business focused on curating personalized, high-quality travel experiences. We are seeking an organized, detail-oriented Business Sales Operations Coordinator to support daily sales operations, client campaigns andfollow-up, booking administration, and business workflows.

This is a remote role for people who enjoy organization, communication, and helping a growing travel business run smoothly.

Responsibilities

• Support the sales process by managing leads, inquiries, and follow-up communications.
• Maintain accurate client records, booking details, and sales documentation.
• Prepare travel quotes, itineraries, and reservation summaries using approved travel tools.
• Coordinate communication between clients, travel suppliers, and internal team members.
• Track bookings, payments, deadlines, and outstanding client requests.
• Create and maintain organized spreadsheets, reports, and standard operating procedures.
• Assist with email marketing, social media content, and client relationship follow-up.
• Research destinations, hotels, cruises, and travel packages to support client planning.
• Provide excellent, professional customer service by phone, email, and online platforms.
• Identify opportunities to improve workflows and support business growth.

Requirements

• Strong written and verbal communication skills.
• Excellent organization, time management, and attention to detail.
• Comfortable learning web-based travel, CRM, email marketing, and booking tools.
• Reliable high-speed internet and a dedicated remote workspace.
• Ability to manage multiple priorities independently and meet deadlines.
• Customer service, administrative, sales support, hospitality, or travel-industry experience advantageous but not required
• Interest in travel, luxury travel, cruises, resorts, and destination planning is a plus.

What we offer

• Remote work environment.
• Flexible scheduling within established business needs.
• Training and support for travel tools, systems, and sales processes.
• Opportunity to grow with a developing travel brand.
• Performance-based incentives, where applicable.

If this is you, don't hesitate to reach out and book a introductory session with us! We are looking forward to have you in our team.