Business Sales Engineer

Wide Open West; Livonia (MI); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k with company match

Paid time off

Tuition reimbursement

Broadband discounts

Job summary

Wide Open West is seeking a Business Sales Engineer in Livonia, MI to develop technical solutions and provide pre-sales support for Commercial Business Sales. You’ll support Account Executives, interact with customers, and coordinate with internal teams to drive successful service activations.

The role requires strong networking knowledge, customer-facing skills, and the ability to design optimal solutions using WOW! services. A bachelor’s degree and relevant experience are preferred.

Qualifications

• 5 years of sales engineering and networking experience in telecom service provider industry preferred.
• Bachelor's degree in a related field or equivalent training and experience.

Responsibilities

• Provide primary technical support to WOW! Business Commercial sales and support teams.
• Attend sales calls with Account Executives and assist in technical requirements analysis and proposals.
• Interface with clients and WOW! staff to ensure smooth service activation.
• Deliver technical training to Account Executives and staff as needed.
• Follow-up with customers to ensure satisfaction with WOW! services.
• Manage technical content of RFQ responses and proposals.

Skills

Sales engineering

Networking experience

Verbal communication

Proposal design

Sales cycle knowledge

Networking fundamentals

VoIP technologies

BGP/OSPF/QoS

Project management

Education

Bachelor's degree

Tools

Cisco certifications

VMware certifications

Job description

WOW! is currently hiring a Business Sales Engineer in Livonia, Michigan!The Business Sales Engineer is responsible for the development of technical solutions and pre-sales support for prospective and existing clients in direct relation to the support of Commercial Business Sales.

Individuals in this position are responsible for supporting a team of Account Executives and direct interaction with customers as well as various internal departments.

Let us tell you about the perks!

Be part of a company whose core values include respect, integrity, spirit of service, and accountability!

Salary Range: $80,000-$100,000/year depending on experience

Annual merit increases and quarterly commission available - recruiter will share more!

• Medical, dental, and vision insurance, and 401k with a company matchPaid time off, paid holidays, and tuition reimbursement.
• Significant discounts on broadband packages for employees residing in our service areas.

What You'll be doing:

Essential duties and responsibilities include but are not limited to those listed below:

• Responsible for providing primary technical support to the WOW! Business Commercial sales and support teams
• Attend sales calls with Account Executives and assist in the sale by performing technical requirement analysis, technical responses, site evaluation, presentations to customers/prospects, reviewing/coordinating complex proposals and communicating the technical merits of our solution and service migration considerations.
• Interface with clients and WOW! staff, as needed, to ensure a smooth and successful service activation process.
• Deliver supplemental technical training to new and existing WOW! Account Executives and support staff as needed.
• Follow-up with customers to assure satisfaction with WOW! delivered services.
• Serves as project manager for all commercial RFQ responses and is specifically responsible for all technical content of the proposal process and technical design.
• Supports Account Management in working with white glove customers to help ensure timely solutions for trouble tickets and change orders.
• Assist in the sale by mapping out prospect/customer current networks to include locations, circuits, network topology and applications, and then design optimal alternatives to support customer needs with WOW! solutions, including but not limited to PRI's, SIP PRI equivalent trunking, VOIP, Internet, Metro Ethernet, MPLS, Virtualization, Backup and Colocation
• Take a leadership role in seeking out, identifying and evaluating network extension opportunities based on required capital cost, customer demographic, competitive environment, penetration forecasts and ROI analysis
• Maintain professionalism and integrity while working with associates to conduct business
• Take a leadership role in the development of networking opportunities with consultants; interconnect companies, data equipment vendors and other partners that would advance the penetration of WOW! services and ensure an exceptional customer experience
• Assure the quality representation of our services, pricing and deliverables to prospects and customers meet company standards
• Manage customer and inter‑departmental relationships to ensure proper communication and satisfaction with WOW! services and prompt resolution of issues.
• Other duties as assigned

What YOU need is:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities.

Education:

Bachelor's degree from a four-year college or university preferred; or equivalent training, education, and experience (preferably with concentration in Computer Science or Telecommunications Engineering Technology)

Experience/Skills Needed:

• 5 years of sales engineering and networking experience in the telecom service provider industry preferred
• Cisco and VMware certifications preferred
• Excellent verbal and written communication skills
• Ability to work closely with Account Executives with a proven knowledge of the sales cycle
• Strong sales skills in presentation and proposal design
• Must have knowledge of Metro Ethernet technologies (ELAN, EPL, EVPL), WANs and LANs
• Must have working knowledge of TCP/IP, firewalls and VPNs
• Must have working knowledge of data Virtualization and Backup
• Strong knowledge of industry networking technologies such as TCP/IP, L3VPN, MPLS, VPLS, VPN, Ethernet, VoIP, SONET, DWDM
• Familiar with various networking fundamentals related to routers/firewalls, switches, LAN, WAN and Wireless in regard to various existing and emerging technologies
• Possess a consultative approach to providing customer solutions and design with strong knowledge of converged multimedia applications
• Extensive experience with routing and signaling protocols such as BGP, ISIS, OSPF, LDP, RSVP as well as knowledge of emerging technologies
• Extensive voice networking experience with an emphasis on VoIP, Hosted-VoIP, signaling protocols and PBX
• Ability to multitask and meet multiple deadlines, while working with appropriate urgency in relation to commercial business sales

Computer Skills:

Microsoft Office products

Physical Demands/Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is occasionally required to walk; sit; stoop, kneel, crouch, or crawlRegularly required to talk and hearRequired to reach and hold on to items at chest level or reach above the shoulderRequired to use hands to type, handle objects and paperworkThe vision requirements include: close vision and ability to adjust focusOccasionally required to carry work devices, materials, and presentation/demonstration itemsThe employee must have the ability to work various hours, including nights, weekends and holidays as neededTravel requirements may be up to 25% of the job

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran