Business Process Analyst

General Dynamics Information Technology, Inc.; Richmond (VA); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

401(k) match

Health insurance

Paid education & certifications

Generous vacation & holidays

Internal mobility opportunities

Job summary

General Dynamics Information Technology, Inc. seeks a Senior Program Analyst to support state and local government IT transitions and O&M for Cyber Security Operations services.

The role requires collecting information, documenting requirements, and driving process improvements across multiple workstreams. Responsibilities include stakeholder engagement, data-driven reporting, training, and managing Jira backlogs while ensuring compliance and effective delivery of initiatives in a hybrid work

Qualifications

• BA/BS or equivalent work experience.
• 5 years of experience in business or program analysis.
• Hybrid, remote with onsite in Richmond, VA.

Responsibilities

• Collect information from diverse audiences and document requirements.
• Input, update, and maintain records in relevant systems.
• Generate reports daily, weekly, and monthly for stakeholders.
• Determine and monitor business metrics; provide data insights.
• Deliver training and onboarding materials for systems/tools.
• Oversee Jira backlogs; compose user stories, acceptance criteria, test plans.
• Troubleshoot issues and communicate resolutions to stakeholders.
• Develop user guides and procedural documentation.
• Facilitate knowledge sharing and collaboration.
• Act as primary contact for stakeholders to gather feedback.
• Identify workflow inefficiencies and propose improvements.
• Organize meetings; draft agendas and track follow-ups.
• Administer project tools, dashboards, and repositories.
• Assist in adopting new tools and workflows.

Skills

Adaptable

Process analysis

Stakeholder workshops

Requirements & user stories

Change management

KPIs & dashboards

Organization & multitasking

Audit & compliance

Agile/Waterfall

Critical thinking

Education

BA/BS or equivalent work experience

Tools

Jira

Job description

PROGRAM ANALYST SENIOR Seize your opportunity to make a personal impact as a Business Process Analyst supporting state and local government information technology enterprise IT transitions and operations and maintenance (O&M) for Cyber Security Operations services. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.

HOW THE BUSINESS PROCESS ANALYST WILL MAKE AN IMPACT

• Collect technical and non-technical information by engaging effectively with diverse audiences.

• Accurately input, update, and maintain records in relevant systems.
• Generate reports (daily, weekly, monthly) tailored to specific organizational or client needs.
• Determine and monitor business metrics while providing actionable data insights.
• Deliver training sessions and create onboarding materials for systems and tools.
• Oversee Jira backlogs, collaborate with product owners, and prioritize development efforts. Compose user stories, acceptance criteria, test plans, and retrospectives for process improvement.
• Troubleshoot user-reported issues and communicate their resolution status promptly.
• Develop comprehensive user guides, quick reference materials, and procedural documentation.
• Facilitate document curation, collaborative content development, and efficient knowledge-sharing practices.
• Act as a point of contact for internal and external stakeholders to gather feedback and ensure alignment.
• Identify inefficiencies in workflows and propose process enhancements.
• Organize and manage meetings, including drafting agendas, capturing and distributing meeting notes, and tracking follow-ups.
• Administer project tools, dashboards, and document repositories to ensure seamless project execution.
• Assist in implementing and supporting the adoption of new tools, workflows, and initiatives.

Required Skills and Abilities:

• A versatile team member who adapts quickly to shifting priorities and evolving business needs.

• Proficient in analyzing and documenting current state processes and developing optimized future state workflows, identifying gaps, inefficiencies, and improvement opportunities.

• Experienced in facilitating stakeholder workshops and interviews, and producing clear business requirements, user stories, use cases, and acceptance criteria with full traceability to testing and deliverables.

• Able to translate business objectives into actionable specifications for technical teams and prepare concise summaries, decision documents, and status reports for leadership.

• Supports organizational change by conducting impact assessments and contributing to readiness activities, training materials, and communication plans that drive successful process and technology adoption.

• Skilled in developing and interpreting KPIs, dashboards, and process metrics to inform prioritization and validate performance improvements.

• Demonstrates strong organizational skills with the ability to manage multiple concurrent workstreams, balancing analysis, documentation, testing support, and implementation activities.

• Knowledgeable of audit, documentation, and compliance requirements within state/government environments, ensuring all processes and deliverables meet required standards.

• Understanding of project management basics (Agile, Waterfall)

• Critical thinking and problem solving

WHAT YOU’LL NEED TO SUCCEED:

• BA/BS or equivalent work experience
• 5 years of experience

Location:

Hybrid, remote with onsite in Richmond, VA.

GDIT IS YOUR PLACE:

• Full-flex work week to own your priorities at work and at home
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays