Business Relationship Manager

Tata Consultancy Services; Toledo (OH); On-site; USD 128,900 - 174,400; Full time

Benefits offered by this job

Discretionary Annual Incentive

Comprehensive Medical Coverage:Medical

Family Support: Maternal & Parental Le

Insurance Options: Auto & Home

Commuter Benefits & Certification &amp

Vacation, Time Off, Holidays

Legal & Financial Assistance: 401K, +

Job summary

Tata Consultancy Services in Toledo, OH seeks a senior client relationship manager to serve as the primary liaison between TCS and client leadership. You will develop trusted-advisor relationships with CIOs and VP IT, drive customer satisfaction, and lead revenue growth through proactive engagement.

You will oversee SAP, AMS, infrastructure, data & analytics, cyber security, digital, and automation initiatives, ensuring delivery excellence and risk management across onsite and offshore teams.

Qualifications

• Bachelor of Computer Science degree required.

Responsibilities

• Act as the primary relationship manager between TCS and client leadership for the Toledo area accounts.
• Develop trusted-advisor relationships with CIO, VP IT, business process owners, and key stakeholders.
• Drive customer satisfaction, business value realization, and account growth through proactive engagement.
• Identify business opportunities, transformation initiatives, and innovation themes across the client portfolio.
• Build and maintain account technology roadmaps aligned to client business objectives and TCS offerings.

Skills

Relationship management

Executive engagement

Account governance

Governance cadence

Education

Bachelor of Computer Science

Job description

Job Description

• Act as the primary relationship manager between TCS and client leadership for the Toledo area accounts.
• Develop trusted-advisor relationships with CIO, VP IT, business process owners, and key stakeholders.
• Drive customer satisfaction, business value realization, and account growth through proactive engagement.
• Identify business opportunities, transformation initiatives, and innovation themes across the client portfolio.
• Build and maintain account technology roadmaps aligned to client business objectives and TCS offerings.
• Oversee SAP, AMS, Infrastructure, Manufacturing technologies, Data & Analytics, Cyber Security, Digital, and Automation initiatives as applicable.
• Ensure delivery excellence through governance cadence, executive reviews, QBRs, SLA tracking, and operational KPI management.
• Own revenue growth, pipeline conversion, forecast accuracy, and margin improvement in alignment with account leadership.
• Proactively manage risks, issues, dependencies, escalations, and communications across onsite and offshore stakeholders.
• Champion AI, GenAI, automation, self-heal, and continuous-improvement opportunities to improve business outcomes.

Job Description

• Act as the primary relationship manager between TCS and client leadership for the Toledo area accounts.
• Develop trusted-advisor relationships with CIO, VP IT, business process owners, and key stakeholders.
• Drive customer satisfaction, business value realization, and account growth through proactive engagement.
• Identify business opportunities, transformation initiatives, and innovation themes across the client portfolio.
• Build and maintain account technology roadmaps aligned to client business objectives and TCS offerings.
• Oversee SAP, AMS, Infrastructure, Manufacturing technologies, Data & Analytics, Cyber Security, Digital, and Automation initiatives as applicable.
• Ensure delivery excellence through governance cadence, executive reviews, QBRs, SLA tracking, and operational KPI management.
• Own revenue growth, pipeline conversion, forecast accuracy, and margin improvement in alignment with account leadership.
• Proactively manage risks, issues, dependencies, escalations, and communications across onsite and offshore stakeholders.
• Champion AI, GenAI, automation, self-heal, and continuous-improvement opportunities to improve business outcomes.

TCS Employee Benefits Summary

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Salary Range: $128,900 - 174,400 a year

Qualifications

• BACHELOR OF COMPUTER SCIENCE