Business Process Specialist

Insight Global; New Bremen (OH); On-site; USD 90,000 - 130,000; Full time

Job summary

Insight Global is seeking a seasoned process consultant to lead the creation and optimization of end-to-end internal processes for new product delivery and support lifecycles. You will ensure cross-functional alignment, clear ownership, and scalable workflows across engineering, sales, and delivery teams.

Ideal candidates have 5+ years in process roles, Lean/Six Sigma credentials, and strong communication skills to influence stakeholders and produce high-quality documentation for customers and

Qualifications

• Bachelor’s degree required in Business, Engineering, or Operations.
• 5+ years in process consulting, operations, or cross-functional programs.
• Lean, Six Sigma, or process-improvement certification.
• Willing to travel 6–20% of the time.
• Strong written, verbal, and presentation communication skills.
• Experience documenting processes using MS Word, Visio, or similar tools.
• Experience coordinating across engineering, sales, marketing, delivery, and support functions.
• Experience scaling processes across regions or globally.
• Familiar with CRM, ERP, or workflow tools.
• Ability to influence without authority and align multiple teams.

Responsibilities

• Develop end-to-end internal processes for new product delivery and support lifecycles.
• Ensure processes are clearly defined, aligned across functions, and owned with accountability.
• Draft and finalize processes to enable new delivery services to market.
• Coordinate process information among engineering, sales, marketing, delivery, and support teams.
• Conduct stakeholder interviews and analyze data to identify current processes.
• Support readiness for early adopters and optimize procedures based on feedback.
• Facilitate process review sessions to promote adoption of new workflows.
• Create high-quality customer and internal documentation using MS Word and Visio.
• Prepare processes for NA release and future global expansion.
• Present process insights and strategic plans to leadership.

Skills

Communication skills

Analytical thinking

Cross-functional collaboration

Influence without authority

Education

Bachelor’s degree (Business, Engineering, Operations)

Six Sigma certification

High school diploma + 12+ years experience

Tools

MS Word

Visio

CRM

ERP

Workflow tools

Job description

• Bachelor’s degree (Business, Engineering, Operations)
• Non-degree considered if 12+ years of related experience along with a high school diploma or GED
• Frequent travel (6-20%)
• At least 5 years of experience in process consulting, operations, or cross-functional program roles.
• Strong oral, written, and presentation communication skills.
• Demonstrated ability to create high-quality documentation using MS Word, Visio, or similar tools.
• Experience working in cross-functional environments aligning roles and responsibilities.
• Good analytical and problem-solving skills. Experience supporting customer-facing teams or deliverables.
• Experience in high-technology, automation, or engineering-driven environments. Experience supporting new product introduction (NPI) or go-to-market initiatives.
• Lean, Six Sigma, or process improvement certification.
• Experience scaling processes across regions or global organizations.
• Ability to influence without authority and drive organizational alignment.
• Familiarity with CRM, ERP, or workflow tools.

Job Duties

• Develop and implement the creation of end-to-end internal processes supporting new product delivery and support lifecycles.
• Ensure processes are clearly defined, aligned across functions, and structured into appropriate lanes with clear ownership and accountability.
• Draft, validate, and finalize processes to enable new delivery services to market.
• Coordinate process-related information among engineering, sales, marketing, delivery, and support teams.
• Conduct stakeholder interviews and perform data analysis to identify current processes.
• Support readiness for early adopters and optimize procedures based on practical implementation and feedback.
• Facilitate process review sessions to promote effective adoption of new workflows.
• Create clear, high-quality documentation for both customers and internal teams using MS Word, Visio, and similar tools.
• Prepare processes for release in North America with the aim of expanding the services globally.
• Present process insights, suggestions, and strategic plans with leadership.