Business Process Analyst

Insight Global; New Bremen (OH); On-site; USD 70,000 - 110,000; Full time

Job summary

Insight Global is seeking a process-focused professional to develop and implement end-to-end internal processes that support new product delivery and lifecycle management. You will ensure clear ownership, cross-functional alignment, and robust documentation for internal and customer use.

You will coordinate with engineering, sales, marketing, delivery, and support teams, conduct stakeholder interviews, analyze data, and optimize procedures for early adopters with an eye toward global expansion.

Qualifications

• Bachelor’s degree in Business, Engineering or Operations or 12+ years of related experience with a high school diploma/GED.
• Strong communication and presentation skills are required.
• Experience in process consulting, operations or cross-functional programs is essential.
• Proficiency with MS Word and Visio for documentation.
• Experience in cross-functional environments and stakeholder interviews.
• Familiarity with CRM/ERP/workflow tools and process improvement methods.
• Lean, Six Sigma or other process-improvement certification is preferred.
• Ability to influence without authority and drive organizational alignment.
• Ability to travel locally up to 20% per week and drive a personal vehicle.

Responsibilities

• Develop and implement end-to-end internal processes for new product delivery and support lifecycles.
• Define processes with clear ownership and accountability across functions.
• Draft, validate, and finalize processes to enable services to market.
• Coordinate process information among engineering, sales, marketing, delivery and support.
• Conduct stakeholder interviews and perform data analysis to identify current processes.
• Support readiness for early adopters and optimize procedures from feedback.
• Facilitate process review sessions to promote adoption of new workflows.
• Create high-quality documentation for customers and internal teams using MS Word and Visio.
• Prepare processes for NA release with expansion goals globally.
• Present process insights and strategic plans to leadership.

Skills

Process consulting

Cross-functional communication

Documentation

Analytical skills

Problem solving

NPI / go-to-market

Lean Six Sigma

Global/process scaling

Influence without authority

CRM / ERP / workflow tools

Education

Bachelor’s degree (Business, Engineering, Operations)

High school diploma or GED + 12+ years related experience

Tools

MS Word

Visio

CRM

ERP

Workflow tools

Job description

Bachelor’s degree (Business, Engineering, Operations)

Non-degree considered if 12+ years of related experience along with a high school diploma or GED

Job requires employee to drive a personal vehicle to conduct company business < 20% per week (8 hours) and/or travel locally between company locations during scheduled workday

Nice to Have Skills & Experience

Plusses:

• At least 5 years of experience in process consulting, operations, or cross-functional program roles.
• Strong oral, written, and presentation communication skills.
• Demonstrated ability to create high-quality documentation using MS Word, Visio, or similar tools.
• Experience working in cross-functional environments aligning roles and responsibilities.
• Good analytical and problem-solving skills. Experience supporting customer-facing teams or deliverables.
• Experience in high-technology, automation, or engineering-driven environments. Experience supporting new product introduction (NPI) or go-to-market initiatives.
• Lean, Six Sigma, or process improvement certification.
• Experience scaling processes across regions or global organizations.
• Ability to influence without authority and drive organizational alignment.
• Familiarity with CRM, ERP, or workflow tools.

Job Description

• Develop and implement the creation of end-to-end internal processes supporting new product delivery and support lifecycles.
• Ensure processes are clearly defined, aligned across functions, and structured into appropriate lanes with clear ownership and accountability.
• Draft, validate, and finalize processes to enable new delivery services to market.
• Coordinate process-related information among engineering, sales, marketing, delivery, and support teams.
• Conduct stakeholder interviews and perform data analysis to identify current processes.
• Support readiness for early adopters and optimize procedures based on practical implementation and feedback.
• Facilitate process review sessions to promote effective adoption of new workflows.
• Create clear, high-quality documentation for both customers and internal teams using MS Word, Visio, and similar tools.
• Prepare processes for release in North America with the aim of expanding the services globally.
• Present process insights, suggestions, and strategic plans with leadership