Business Process Reengineering Analyst

Phoenix Oversight Group LLC; Arlington (VA); Remote; USD 90,000 - 120,000; Full time

Job summary

PhoenixTeam seeks a Business Process Reengineering Analyst to support discovery and redesign for the Department of the Interior modernization program. You will map current workflows, document bottlenecks, and design clearer future-state processes before automation.

The role requires hands-on data analysis with Python and SQL, development of SOPs and RACIs, and cross-functional collaboration to translate operational details into actionable improvements while meeting federal requirements.

Qualifications

• Bachelor's degree and 5+ years of relevant experience in process analysis, business process reengineering or related work.
• Hands-on experience using Python to prepare and analyze process data, and SQL to query, join, and validate data.
• Experience producing current-state and future-state process documentation and identifying root causes, bottlenecks, and improvement opportunities.
• Experience developing process artifacts such as SOPs, workflow diagrams, RACI matrices, templates, or job aids.
• Ability to work independently through ambiguity, learn unfamiliar processes quickly, and convert findings into clear, actionable documentation.
• Must be able to successfully complete the background investigation, suitability, credentialing, and system-access requirements applicable to a Moderate Risk Public Trust position.

Responsibilities

• Review current-state workflows and document steps, handoffs, controls, bottlenecks, and root causes.
• Analyze process data with Python and SQL to measure cycle time, error rates, and workload.
• Develop future-state workflows to simplify steps and clarify roles.
• Identify automation, digital forms, integrated tools, or AI opportunities and define requirements.
• Create SOPs, workflow diagrams, RACIs, templates, and job aids for implementation.
• Support pilot testing by collecting metrics and documenting findings to refine the process.
• Maintain accurate process documentation and ensure alignment with policies, controls, accessibility needs, and federal requirements.

Skills

Python

SQL

Process documentation

Analytical thinking

Education

Bachelor's degree in related field

Tools

Visio/Lucidchart

Power Platform

SharePoint/M365

AI tools

Job description

Overview

The Business Process Reengineering Analyst supports hands-on discovery and process redesign for PhoenixTeam's Department of the Interior modernization program. The role works with the senior transformation lead and business analysts to understand how work is performed today, document bottlenecks and root causes, and design clearer future-state workflows before automation or technology changes are implemented.

This position is well suited to a strong process analyst or consultant who is comfortable working across unfamiliar business domains, asking the right questions, and turning messy operational detail into usable process documentation and improvement opportunities.

Key Functions

• Conduct structured reviews of current-state workflows, participate in discovery sessions, and document steps, handoffs, controls, bottlenecks, and root causes across offices.
• Use Python and SQL to analyze process data, investigate bottlenecks, and measure changes in cycle time, error rates, and workload.
• Develop future-state workflows that simplify steps, reduce administrative burden, improve consistency, and clarify roles and responsibilities.
• Identify where automation, digital forms, integrated tools, or AI-enabled capabilities can improve the process and work with analysts and technical staff to define the supporting requirements.
• Create SOPs, workflow diagrams, RACI matrices, templates, job aids, and other implementation materials that help teams adopt redesigned processes.
• Support pilot testing by collecting cycle-time, error-rate, workload, and user-feedback data; document findings and help refine the process.
• Maintain accurate process documentation and ensure work products align with applicable policies, internal controls, accessibility needs, and federal requirements.

Minimum Qualifications

• Bachelor's degree and 5+ years of relevant experience in process analysis, business process reengineering, process improvement, consulting, or related work.
• Hands-on experience using Python to prepare and analyze process data, and SQL to query, join, and validate data.
• Hands-on experience producing current-state and future-state process documentation and identifying root causes, bottlenecks, and improvement opportunities.
• Experience developing process artifacts such as SOPs, workflow diagrams, RACI matrices, templates, or job aids.
• Ability to work independently through ambiguity, learn unfamiliar processes quickly, and convert findings into clear, actionable documentation.
• Must be able to successfully complete the background investigation, suitability, credentialing, and system-access requirements applicable to a Moderate Risk Public Trust position.

Preferred Qualifications or Skills

• Federal consulting or professional-services experience.
• Lean Six Sigma Green Belt or comparable process-improvement training or certification.
• Experience with Microsoft Visio, Lucidchart, or comparable process-mapping tools.
• Working knowledge of Microsoft Power Platform, SharePoint/Microsoft 365, data and API concepts, or similar modernization technologies.
• Hands-on use of generative AI or LLM tools to support process analysis, research, documentation, or redesign.

Position Details

• Employment type: Full-Time, W2.
• Location: Primarily remote within the U.S.; occasional travel to Department of the Interior locations may be required based on project needs.
• Hours: 40 hours/week, Monday-Friday, with required availability during DOI core hours of 9:30 a.m.-3:30 p.m. ET.
• Target start: As soon as possible, subject to required government onboarding.
• Program: Department of the Interior (DOI) modernization program.
• Openings: 1.
• Contract labor category: Reengineering Specialist, Mid-Level.
• Eligibility: Must be able to successfully complete the background investigation, suitability, credentialing, and system-access requirements applicable to a Moderate Risk Public Trust position.

About PhoenixTeam

PhoenixTeam partners with organizations to deliver real results across GenAI, data, product, and technology. We help clients modernize legacy systems, redesign complex workflows, and move practical AI and digital solutions into production in regulated environments.

PhoenixTeam is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, protected veteran status, or any other status protected by applicable law.