Business Process Optimization Specialist 1

fnbcorp; Pittsburgh (Allegheny County); On-site; USD 42,000 - 54,000; Full time

Job summary

F.N.B. Corporation in Pittsburgh, PA is seeking an entry‑level Process Mapping Analyst to support analysis, documentation, and improvement of business processes with senior team members.

You will help create and update process maps, conduct data collection for analysis, and assist in implementing lean process improvements while engaging with multiple departments. This role offers learning opportunities in process mapping methodologies and tools, with emphasis on risk-aware operations and

Qualifications

• High School or GED required.
• 0 years of job-related experience required.
• Excellent written and verbal communication.
• Ability to map and document business processes.
• Experience with process mapping tools preferred (Visio).

Responsibilities

• Assist in creating and updating detailed process maps.
• Support process analysis to identify inefficiencies.
• Help implement process improvement plans.
• Engage with stakeholders to gather process information.
• Provide administrative support to the process mapping team.

Skills

Communication

Organizational skills

Analytical skills

Interpersonal skills

Detail-oriented

MS Word

MS Excel

MS PowerPoint

Process mapping

Requirements gathering

Visio

Education

High School or GED

Tools

Visio

Job description

Primary Office Location

100 Federal Street. Pittsburgh, Pennsylvania. 15212.

Position Title

Business Process Optimization Specialist 1

Business Unit

Operations

Reports to

Manager of Operational Risk and Support Services

Position Overview

The Process Mapping Analyst (PMA) is responsible for supporting the analysis, documentation, and improvement of business processes within the organization. This is an entry‑level role which involves working closely with senior team members to create and maintain process maps, assist in process analysis, and contribute to process improvement initiatives. This entry‑level PMA will gain valuable experience in process mapping methodologies and tools, while helping to enhance operational efficiency and effectiveness.

Primary Responsibilities

Process Mapping and Documentation: Assist in creating and updating detailed process maps and documentation. Ensure that process maps are accurate and up to date. Follow standard process mapping methodologies and tools as directed by senior team members.

Process Analysis: Support senior team members in conducting process analysis to identify inefficiencies and areas for improvement. Collect and organize data required for process analysis.

Process Improvement: Assist in developing and implementing process improvement plans. Monitor the effectiveness of implemented process improvements, reporting findings to senior team members. Apply lean process principles and process re‑engineering methodologies to drive change.

Stakeholder Engagement: Work with various departments to gather information about their processes and needs. Communicate process documentation and changes effectively to stakeholders.

Administrative Support: Provide administrative support to the process mapping team, which could include scheduling meetings, preparing materials, and maintaining records. Assist in report preparations and presentations on process mapping and improvement activities.

Training and Development: Participate in training programs to enhance process mapping skills and improve techniques. Continuously develop skills and knowledge in process mapping tools and methodologies.

Performs other related duties and projects as assigned.

All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program. F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Level of Education Required

High School or GED

Minimum # of Years of Job Related Experience Required

0

Skills Required

• Excellent communication skills, both written and verbal
• Excellent organizational, analytical and interpersonal skills
• Detail-oriented
• Ability to work and multi‑task in a fast paced environment
• MS Word - Basic Level
• MS Excel - Basic Level
• MS PowerPoint - Basic Level
• Strong interest in process mapping, process improvement or business analysis
• Experience capturing requirements, documenting, and mapping business processes – a plus
• Experience using tools such as Visio – a plus

Licensures/Certifications Required

N/A

Physical Requirements or Work Conditions Beyond Traditional Office Work

Ability to sit for extended periods of time

Ability to work some holidays and weekends

Equal Employment Opportunity (EEO)

It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.