Business Process Optimization Specialist 1

First National Bank Of Pennsylvania; Pittsburgh (Allegheny County); On-site; USD 45,000 - 65,000; Full time

Job summary

First National Bank Of Pennsylvania is seeking an entry-level Process Mapping Analyst to support analysis, documentation, and improvement of business processes. You will work with senior team members to create and maintain process maps and contribute to improvement initiatives.

This role offers hands-on experience with process mapping methodologies and tools, helping to enhance efficiency and effectiveness across the organization.

Qualifications

• Excellent communication skills, both written and verbal.
• Excellent organizational, analytical and interpersonal skills.
• Detail-oriented.
• Ability to work and multi-task in a fast paced environment.
• Experience using MS Word at basic level.

Responsibilities

• Assist in creating and updating detailed process maps and documentation.
• Ensure process maps are accurate and up to date.
• Follow standard process mapping methodologies and tools as directed by senior team members.
• Support senior team members in conducting process analysis to identify inefficiencies and areas for improvement.
• Collect and organize data required for process analysis.
• Assist in developing and implementing process improvement plans.
• Monitor the effectiveness of implemented process improvements, reporting findings to senior team members.
• Apply lean process principles and process re-engineering methodologies to drive change.
• Work with various departments to gather information about their processes and needs.
• Communicate process documentation and changes effectively to stakeholders.
• Provide administrative support to the process mapping team, including scheduling meetings and maintaining records.
• Assist in report preparations and presentations on process mapping and improvement activities.
• Participate in training programs to enhance process mapping skills and improve techniques.
• Continuously develop skills and knowledge in process mapping tools and methodologies.
• Perform other related duties and projects as assigned.

Skills

Excellent communication

Organizational skills

Analytical skills

Interpersonal skills

Detail-oriented

Multi-tasking

MS Word

MS Excel

MS PowerPoint

Visio

Process mapping interest

Requirements gathering

Education

High School or GED

Tools

MS Word

MS Excel

MS PowerPoint

Visio

Job description

Primary Office Location: 100 Federal Street. Pittsburgh, Pennsylvania. 15212.

Position Title: Business Process Optimization Specialist

Business Unit: Operations

Reports to: Manager of Operational Risk and Support Services

Position Overview: The Process Mapping Analyst (PMA) is responsible for supporting the analysis, documentation, and improvement of business processes within the organization. This is an entry-level role which involves working closely with senior team member(s) to create and maintain process maps, assist in process analysis, and contribute to process improvement initiatives. This entry-level PMA will gain valuable experience in process mapping methodologies and tools, while helping to enhance operational efficiency and effectiveness.

Primary Responsibilities

• Assist in creating and updating detailed process maps and documentation.
• Ensure that process maps are accurate and up to date.
• Follow standard process mapping methodologies and tools as directed by senior team member(s).
• Support senior team members in conducting process analysis to identify inefficiencies and areas for improvement.
• Collect and organize data required for process analysis.
• Assist in developing and implementing process improvement plans.
• Monitor the effectiveness of implemented process improvement, reporting findings to senior team member(s).
• Apply lean process principles and process re-engineering methodologies to drive change.
• Work with various departments to gather information about their processes and needs.
• Communicate process documentation and changes effectively to stakeholders.
• Provide administrative support to the process mapping team, which could include scheduling meetings, preparing materials, and maintaining records.
• Assist in report preparations and presentations on process mapping and improvement activities.
• Participate in training programs to enhance process mapping skills and improve techniques.
• Continuously develop skills and knowledge in process mapping tools and methodologies.
• Perform other related duties and projects as assigned.

Minimum Level of Education Required to Perform the Primary Responsibilities of this Position

• High School or GED

Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position

• 0

Skills Required to Perform the Primary Responsibilities of this Position

• Excellent communication skills, both written and verbal
• Excellent organizational, analytical and interpersonal skills
• Detail-oriented
• Ability to work and multi-task in a fast paced environment
• MS Word - Basic Level
• MS Excel - Basic Level
• MS PowerPoint - Basic Level
• Strong interest in process mapping, process improvement or business analysis
• Experience capturing requirements, documenting, and mapping business processes a plus
• Experience using tools such as Visio a plus

Licensures/Certifications Required to Perform the Primary Responsibilities of this Position

• N/A

Physical Requirements or Work Conditions Beyond Traditional Office Work

• Ability to sit for extended periods of time
• Ability to work some holidays and weekends

Equal Employment Opportunity (EEO): It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace. FNB will not provide sponsorship for employment-based visas for this position; only candidates who are legally authorized to work in the U.S. will be considered.

A culture of teamwork. A history of success. As a leading diversified financial services company, F.N.B. Corporation (FNB) offers a wide range of opportunities for individuals who want to grow their careers. The FNB team is a group of highly qualified professionals who work together to provide comprehensive financial solutions across our corporate footprint, which includes Pennsylvania, Ohio, Maryland, West Virginia, Virginia, North Carolina, and South Carolina. Our consistent recognition as a best place to work and top workplace by our own employees symbolizes the outstanding culture we represent.