Business Process Manager Senior

rivhs; Newport News (VA); On-site; USD 86,000 - 118,000; Full time

Job summary

Riverside Health System in Newport News, Virginia is seeking a seasoned process improvement leader to drive system‑wide transformation. You will lead cross‑functional teams, apply LEAN, Six Sigma, and PDCA to streamline workflows, boost capacity, and reduce waste while delivering multi‑million ROI across facilities.

The role emphasizes mentoring others, shaping project portfolios, and sustaining cultural change through training and collaboration with senior leadership to improve quality, safety

Qualifications

• Masters Degree in a related field is required.
• 10 years of professional experience in industrial engineering, operations research, management, financial and systems engineering or economics.
• Six Sigma Black Belt certification is required.
• Strong leadership, communication and analytical skills.

Responsibilities

• Lead projects that streamline workflows, increase capacity, or reduce waste using process improvement tools.
• Projects must have system-wide impact or applicability.
• Present projects to senior leaders during reviews.
• Drive multi-million dollar ROI through engagement and process mastery.
• Mentor teams in process improvement methodologies across Riverside.
• Guide teams to implement sustainable solutions and train staff.
• Engage physicians in process improvement to sustain results.
• Develop and deliver training programs on process improvement.

Skills

Lead teams

Change leadership

Process improvement

Analytical skills

Project management

Strategic thinking

Communication

Education

Masters Degree

Tools

LEAN

Six Sigma

PDCA

Job description

Newport News, Virginia

Hiring Range

$85,800.00 - $117,975.00/Annual

Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs. Overview

Internal consult/coach leading process improvement efforts throughout Riverside Health System. Utilizes a hands-on approach to lead teams composed of senior leadership down to the line/staff operational level. Engages with teams at the system, facility, service line, department, and/or functional level. Utilizes a variety of process improvement techniques and tools such as LEAN, PDCA, Process Flow, Project Management and Six Sigma to develop and facilitate positive change, across the 4 focus areas. Measures results/ROI across the 4 focus areas and achieves results using influence and demonstrated leadership techniques. Focuses on sustained change to foster culture shifts that promote lasting results. Works in a fast-paced environment managing multiple projects and delivering results within established timelines.

What you will do

• Lead projects that streamline work flow, increase capacity, or reduce redundant effort and waste through the use of process improvement tools.
• Size and scope of projects must have system-wide impact or applicability.
• Demonstrate professional leadership by formally presenting projects to senior leaders within the organization at regularly scheduled project reviews.
• Lead projects to achieve multi-millions dollar ROI in cost and waste reduction and revenue enhancements through team engagement, project leadership, and mastery of process improvement techniques.
• Lead and direct teams to positively affect our patients and customers in the areas of quality, safety, and overall customer experience.
• Mentor others within Riverside in process improvement methodologies by providing leadership and direction on project selection and project planning.
• Guide teams to implement sustainable solutions. Project teams for this standard include smaller departmental projects, 8 Step trainees, change acceleration projects or equivalent.
• Engages physicians in process improvement efforts to influence change and achieve sustained results.
• Demonstrate skill and expertise in process improvement methodologies to support formal and informal training programs within RHS. Develop, organize, teach, or mentor training sessions comprised of a cross-section of Riverside team members.
• Serve as a resource to the community through education and mentoring.

Qualifications

Education

Masters Degree, Related Field (Required)

Experience

• 10 years professional experience in the areas of industrial engineering, operations research, management, financial and systems engineering or economics (Required)
• Supervisory experience (Preferred)

Skills and Abilities

• Ability to utilize a hands-on approach to lead teams composed of senior leadership down to the line/staff operational level.
• Ability to engage with teams at the system, facility, service line, dept, and/or functional level.
• Measures results/return on investment.
• Achieves results using influence and demonstrated leadership techniques.
• Works within a fast paced environment.
• Manages multiple projects, delivering results within established timeline.
• Ability to think critically about cause and effect relationships.
• Strong communication and analytic skills in line with level of experience.
• Excellent written and verbal skills and demonstrated ability to proactively approach problems.
• Evidence of being able to create solutions and orchestrate an implementation plan.
• Knowledge of and ability to read financial reports and work at all levels of the organization.
• Excellent oral and written communication skills and the ability to work with and establish positive relationships.
• Ability to work well independently but also be a team player.

Licenses and Certifications

• Six Sigma Black Belt - All Issuers within 1 Year(Required)
• Valid Drivers License Required