Sr. Manager, Process Improvement

Newport Academy; Nashville, Northern (TN, KY); Hybrid; USD 110,000 - 160,000; Full time

Job summary

Newport Academy seeks a Sr. Manager of Process Improvement to lead strategic initiatives and performance improvement across the organization in a primarily in-office role in Nashville, TN.

You will partner with senior leaders to translate priorities into actionable plans and drive accountability for results. You will develop KPIs, dashboards, and decision-ready reports, applying systems thinking and Lean/ Six Sigma thinking to strengthen operations and deliver measurable outcomes.

Qualifications

• Bachelor’s degree in business, healthcare administration, or a related field.
• 3–6 years of experience in corporate strategy, management consulting, operations, performance improvement, analytics, or a related field
• Strategic, analytical thinker who can translate insights into practical recommendations
• Excellent communicator with strong confidentiality and professionalism
• Willingness to travel up to 30%

Responsibilities

• Lead high-priority strategic initiatives and performance improvement across the organization.
• Partner with senior and executive leaders to translate priorities into actionable plans, workstreams, milestones, and measurable outcomes.
• Develop and maintain KPIs, scorecards, and processes that measure progress against organizational goals.
• Prepare decision-oriented reports, dashboards, and presentations for senior and executive leadership.
• Apply systems thinking, structured problem-solving, analytics, and continuous-improvement methodologies to strengthen performance.
• Collaborate with business and technology leaders to optimize data, reporting tools, and BI capabilities.
• Build strong relationships across functions to align stakeholders and drive execution of shared priorities

Skills

Strategic Planning and Execution

Performance Management

Executive Reporting and Accountability

Process and Operational Improvement

Technology and Business Intelligence

Cross-Functional Collaboration

Strategic and Analytical Thinking

Communication

Business Acumen

Executive Presence and Interpersonal

Planning and Execution

Results Orientation and Accountability

Change Leadership

Executive Facilitation

Adaptability and Prioritization

Confidentiality and Professionalism

Education

Bachelor's degree

Job description

What You’ll Do

The Sr. Manager of Process Improvement leads and supports high-priority strategic initiatives and performance improvement efforts across the organization. This role partners with senior and executive leaders to translate organizational priorities into actionable plans, improve operational performance, and drive accountability for results. Key responsibilities include:

• Strategic Planning and Execution: Spearhead execution of high-priority strategic initiatives through establishing clear goals, actionable plans, workstreams, milestones, and measurable outcomes
• Performance Management: Develop and maintain key performance indicators, scorecards, and processes that measure progress against organizational goals
• Executive Reporting and Accountability: Prepare decision-oriented reports, dashboards, and presentations for senior and executive leadership, improving the quality and effectiveness of performance discussions
• Process and Operational Improvement: Apply systems thinking, structured problem-solving, analytics, and continuous-improvement methodologies to strengthen performance, simplify processes, and improve operational effectiveness
• Technology and Business Intelligence: Partner with business and technology leaders to optimize the use of data, reporting tools, and business intelligence capabilities, ensuring that leaders have timely, reliable information to support decisions
• Cross-Functional Collaboration: Build strong relationships across functions and levels of the organization to align stakeholders, resolve barriers, manage change, and drive execution of shared priorities

Knowledge, Skills, and Abilities

• Strategic and Analytical Thinking: Demonstrates strong analytical, research, and problem-solving skills, with the ability to evaluate complex information, identify key insights, and consider future opportunities and risks.
• Communication: Communicates clearly and concisely in written, verbal, and presentation formats. Able to translate complex information into practical recommendations for senior and executive audiences.
• Business Acumen: Understands the operational, financial, clinical, and organizational factors that influence business performance. Connects strategic priorities to practical business implications and makes recommendations informed by the broader organizational context.
• Executive Presence and Interpersonal Effectiveness: Builds credibility and productive relationships across functions and levels of the organization. Uses sound judgment, diplomacy, and tact when navigating sensitive or high‑stakes situations.
• Planning and Execution: Effectively scopes and manages complex projects, establishes clear objectives and workplans, anticipates barriers, and drives work to timely completion.
• Results Orientation and Accountability: Demonstrates a strong commitment to achieving results, reinforcing accountability, and following through on commitments.
• Change Leadership: Able to influence without direct authority, build alignment among stakeholders, and support leaders and teams through organizational change.
• Executive Facilitation: Effectively plans and facilitates senior leadership meetings, strategic planning sessions, and cross-functional discussions. Creates structure around complex topics, encourages productive dialogue, surfaces key decisions, and drives clarity on outcomes, ownership, and next steps.
• Adaptability and Prioritization: Performs effectively in a fast‑paced environment and manages multiple competing priorities while maintaining accuracy and attention to detail.
• Confidentiality and Professionalism: Handles sensitive business and personnel information with appropriate discretion and demonstrates behavior consistent with Newport Healthcare’s mission, philosophy, and values.

What Makes You a Great Fit

• Bachelor’s degree (required), preferably in business, healthcare administration, or a related field.
• Three (3) to six (6) years of experience in corporate strategy, management consulting, operations, performance improvement, analytics, or a related field
• Strategic, analytical thinker who understands the factors that influence business performance and can evaluate complex information, identify opportunities and risks, and translate key insights into practical recommendations.
• Excellent communicator and connector who’s able to build strong relationships, navigate sensitive situations, and consistently maintain confidentiality and professionalism.
• Results-oriented planner and executor who can manage detailed projects, anticipate barriers, and create structure and clarity around multifaceted topics.
• Demonstrated experience leading cross-functional initiatives from planning through execution and delivering measurable results (Six Sigma, Lean, Agile experience is a bonus).
• Flexibility to travel up to 30% of the time, building alignment among stakeholders and supporting organizational change.

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Additional Details

Excellent early career growth opportunity!Position is primarily in-office.