Business Process Manager

SGS Consulting; Phoenix (AZ); On-site; USD 110,000 - 150,000; Full time

Job summary

SGS Consulting seeks a senior Continuous Improvement leader to develop and execute a comprehensive BPM strategy across the organization. You will map processes, lead LEAN and Six Sigma initiatives, and drive sustained change aligned with corporate goals.

You will empower teams, foster a culture of continuous improvement, and collaborate with cross-functional leaders to deliver measurable financial and operational gains. A regulated-industry background is valued.

Qualifications

• Bachelor's degree or higher in a related field.
• Lean Six Sigma Black Belt certification required.
• 7+ years in continuous improvement programs with increasing responsibility.
• Master's degree or MBA is a plus.
• Experience in regulated environments is desirable.

Responsibilities

• Develop & drive the BPM strategy with process mapping and change management for process improvement.
• Establish and communicate a vision, providing strategic LEAN/Six Sigma direction.
• Deliver sustainable change by focusing on strategic priorities to maximize value.
• Lead and drive large LEAN or Six Sigma transformations.
• Empower and upskill teams to create sustainable capability and promote innovation.
• Foster a continual LEAN Six Sigma culture across the organization.
• Build and train culture using continuous improvement methods.
• Identify end-to-end improvement opportunities and design value-creating processes.
• Improve processes to drive efficiencies and measurable financial returns.
• Assist in designing innovative solutions to improve performance and service delivery.
• Assess performance and identify root causes; remove barriers to goals.
• Maintain relationships with Leadership to drive support and transparency.
• Collaborate cross-functionally to deliver improvement opportunities.
• Provide training and Process Improvement guidance to the org.
• Drive data-driven decisions and communicate progress to leadership.
• Document lean processes and improvements and present reports.

Skills

BPM

Lean Methodologies

Six Sigma

Lean Six Sigma

Continuous Improvement

Process Mapping

Change Management

Business Transformation

Process Improvement

Operational Excellence

Root Cause Analysis

Data-Driven Decision Making

Visual Management

Training & Development

Education

Bachelor's Degree in Life Sciences, Supply Chain Management, Business Administration, Engineering, Economics or related field

Lean or Six Sigma Black Belt certification

Master's degree/MBA

Lean Six Sigma or Master Black Belt certification

Job description

Job Responsibilities

Develop & drive the business process management (BPM) strategy, including process mapping and change management framework for process improvement.Establish and communicate the business process vision, providing strategic direction and leadership to drive LEAN or Six Sigma continuous improvement in alignment with organisational goals.Deliver sustainable change by focusing on strategic business priorities to maximize business and commercial value.Lead and drive large LEAN or Six Sigma business transformations.Empower and upskill internal teams to create sustainable capability and promote a culture of innovation and continuous improvement as part of new and improved ways of working.Foster a continual process improvement LEAN Six Sigma culture throughout the organization and serve as a champion/role model for change. Build and train culture using continuous improvement methodology.Identify end to end process improvement opportunities and facilitate the design of new processes that creates the greatest value for the organization in terms of customer service, performance excellence, accountability and compliance.Build capabilities throughout the organization to improve processes, drive efficiencies and create measurable financial returns.Assist in design of innovative solutions that will enable the organization to improve financial and service delivery performance, associate and guest satisfaction, and operational efficiency.Assess organizational performance and determine root cause(s) of performance issues. Proactively identify and work to remove barriers that slow or prevent the successful attainment of goals and objectives.Maintain close relationships with Leadership Community to drive support, buy-in, and promote transparency. Works cross-functionally with business leaders and process owners to deliver improvement opportunities.Provides training and Process Improvement guidance to the rest of the organization.Drive strategic data-driven decisions, adding value and contributing to team successes and clear business outcomes.Document lean processes, changes, and improvements meticulously & prepare and present reports on lean initiatives, efficiency gains, and cost savings to senior management.Utilize visual management tools to communicate progress and outcomes effectively.

Skills

Business Process Management (BPM)Lean MethodologiesSix SigmaLean Six SigmaContinuous Improvement (CI)Process MappingChange ManagementBusiness TransformationProcess ImprovementOperational Excellence, Root Cause Analysis, Data-Driven Decision Making, Visual Management, Training & DevelopmentEducation/Experience:

Education/Experience

Bachelor's Degree in Life Sciences, Supply Chain Management, Business Administration, Engineering, Economics or related field.Lean or Six Sigma Black Belt certification.7+ years demonstrated experience with increasing responsibility in developing and implementing successful continuous improvement programs.Master's degree/MBA.Lean Six Sigma or Master Black Belt certification.Experience in a regulated industry developing and implementing process improvements.