Business Process Engineer

PPS Recruitment; Parktown (NC); On-site; USD 80,000 - 120,000; Full time

Job summary

PPS Recruitment is seeking a Business Process Engineer to examine how the organization operates across functions and propose improvements to performance and efficiency. You will drive the execution of recommendations to ensure seamless operations and long-term outcomes, reporting to the Head of Business Process and Innovation.

You will provide consultative analysis using LEAN, Agile, Six Sigma, capacity planning, and performance measurement.

Qualifications

• Bachelor’s Degree in Engineering or similar field.
• Advantageous/Postgraduate in related management or systems disciplines.
• Six Sigma/Lean and ITIL/CMM knowledge is beneficial.

Responsibilities

• Lead definition, scoping, and chartering for process analysis/design projects.
• Analyze processes, data, and controls to identify root causes and opportunities.
• Drive organization-wide process improvement and governance initiatives.
• Support business case development to assess impacts of changes.
• Design and implement process-centric methodologies across the enterprise.
• Establish and enforce process modelling standards and performance metrics.
• Provide consultation on research, analysis, and process improvement techniques.

Skills

Business Process Modeling

Advanced Process Engineering

Problem Solving

Analytical Thinking

Facilitation

Team Work

Leadership

Collaboration

Education

Bachelor's Degree in Engineering (Industrial or similar)

Information Technology

Operations Management

Postgraduate in Business Administration / Business Process Management / Systems Engineering

Certified Business Process Professional

Agile and/or Project Management Certification

Six Sigma Black or Green Certification

Job description

This role reports to the Head: Business Process and Innovation. The purpose of the Business Process Engineer role is to examine how the organization operates across multiple functional units and recommend ways to improve overall performance and efficiency. This includes driving the execution of these recommendations to ensure seamless operations and achieving long-term performance goals.

Responsible for providing strategic and transformational support, ensuring that people, processes, and technical solutions align with strategic initiatives.

To provide consultative services and analytic support to business management leveraging LEAN practices, Agile ways of work, Six Sigma methodologies and tools, capacity planning, resource allocation, work simplification, service level management, organizational design, consolidation, performance measurement systems, productivity improvement and expense control.

Education:

• Bachelor’s Degree in Engineering (Industrial or similar), Information Technology, Operations Management or similar.
  
  • Advantageous
    
    • Postgraduate in Business Administration, Business Process Management or Systems Engineering
    • Certified Business Process Professional
    • Agile and/or Project Management Certification
    • Six Sigma Black or Green Certification

Experience:

• 3 to 7 years working experience in Business Process Improvement/Automation.
• Expert Process modelling methods and standards.
• Advanced Process engineering methodologies (6 Sigma/Lean Sigma/ITIL/CMM).
• Advanced Knowledge of software development life-cycle methodologies.
• Banking or Financial Services background would be preferred.

Knowledge and Skills:

• Business Process Modeling.
• Deep understanding of advanced business modeling concepts.
• Knowledge of business processing tools.
• Ability to navigate complex organizational structures and work in a matrix-type environment.
• Ability to foster collaboration, value the perspectives of others and gain support and buy-in for recommendations.
• Business architecture skills.
• Able to facilitate business rules mining.
• Working with information/ data architecture teams to identify linkages between data architecture, business and application architecture components.
• Problem Solving.
• Analytical thinking.
• Facilitation.
• Team Work.
• Leadership .

Duties and Responsibilities

Process Analysis and Design:

• Lead the definition, scoping, chartering efforts for business process analysis/design projects related to process improvement and automation initiatives assuring optimal business and functional delivery of the strategic delivery framework. This includes business process modeling, documentation of the current operating blueprint and future process solution blueprinting efforts, as well as supporting the execution of the process solution blueprint during the implementation phase.
• Access and analyze processes, data points, and controls to determine sub-optimal performance, communicate findings clearly and effectively and make recommendations for improvement. Identify root causes of problems and demonstrate the ability to development and make recommendations for solutions to mitigate root cause.
• Responsible for improving organizational capabilities including facilitating company growth, customer loyalty, cost reduction, improved efficiency, employee engagement and culture change through the application of high-impact business process engineering initiatives
• Participate and support business case development process to identify change execution impacts to people, process, and technology solutions to achieve business objectives
• Contribute to the design and implementation of organization-wide process-centric methodologies
• Drive comprehensive business process standards, analysis and measurement to assigned projects including the definition of business process modeling standards.
• Provide process and business consultation services which include research, analysis facilitation, process modeling, and business process improvement techniques to propose and implement business and system solutions that meet strategic objectives
• Facilitate organizational change.

Stakeholder Collaboration:

• Work with customers (business and technology partners) to establish and maintain excellent working relationships, resolve issues, and promote team services and capabilities.
• Facilitate the business requirements to the technical teams. Assists the technical teams with business process designs guidance.
• Driving consensus among business units, process ownership, and governance.

Continuous Improvement:

• Participate in planning sessions with business owners to improve business processes and to prioritize and drive process re-engineering initiatives including process ownership and governance.
• Apply process improvement and reengineering methodologies and principles to identify and plan improvements (process and technology) including identifying the current process, applying best practices, and creating performance measurements.

Training and Documentation:

• Document processes and procedures using standard methodologies and tools, ensuring all changes to processes are reflected in the repository of process documentation.
• Provide education and coaching on process methodologies, enterprise process leadership, and impact of recommended changes.

Compliance and Risk Management:

• Design activities include the documentation, management and oversight of end-to-end business process analysis assuring improved productivity, cost effectiveness, appropriate embedding of Key Performance Indicators, and appropriate controls for both regulatory and compliance considerations.
• Ensure business processes adhere to regulatory, quality, and risk management standards.
• Conduct risk assessments to identify potential process vulnerabilities and implement mitigation strategies.
• Adhere to internal SLA's to ensure operational efficiency and achievement of agreed customer service standards