Business Process Manager

SGS Consulting; Yuma (AZ); On-site; USD 110,000 - 135,000; Full time

Job summary

SGS Consulting in United States (Arizona) seeks a senior specialist to lead the BPM strategy, map processes, and implement a change management framework that delivers measurable improvements. You will drive Lean and Six Sigma transformations, empower teams, and build sustainable capabilities across the organization.

This role focuses on value, efficiency, and customer outcomes through data-driven decisions.

Qualifications

• Bachelor's Degree in Life Sciences, Supply Chain Management, Business Administration, Engineering, Economics or related field.
• Lean Six Sigma Black Belt certification.
• 7+ years demonstrated experience with continuous improvement programs.
• Master's degree/MBA.
• Lean Six Sigma Master Black Belt certification.
• Experience in a regulated industry developing and implementing process improvements.

Responsibilities

• Develop and drive the BPM strategy, including process mapping and change management framework.
• Establish and communicate the business process vision to drive LEAN or Six Sigma improvements.
• Deliver sustainable change by focusing on strategic priorities to maximize value.
• Lead and drive large LEAN or Six Sigma transformations.
• Empower internal teams to create sustainable capability and promote continuous improvement.
• Foster a culture of Lean Six Sigma and change across the organization.
• Identify end-to-end opportunities and design new processes that maximize value.
• Build capabilities to improve processes, drive efficiencies and financial returns.
• Assist in designing innovative solutions for performance and service delivery.
• Assess performance and remove barriers blocking goals.
• Maintain relationships with Leadership Community to secure buy-in.
• Provide training and Process Improvement guidance.
• Drive data-driven decisions adding value and outcomes.
• Document lean processes and report gains to senior management.
• Utilize visual management tools to communicate progress.

Skills

BPM

Lean Methodologies

Six Sigma

Lean Six Sigma

Continuous Improvement

Process Mapping

Change Management

Business Transformation

Operational Excellence

Data-Driven Decisions

Education

Bachelor's Degree in Life Sciences or related field

Lean Six Sigma Black Belt

7+ years experience in CI programs

Master's degree/MBA

Lean Six Sigma Master Black Belt

Experience in regulated industry

Job description

Job Responsibilities

• Develop & drive the business process management (BPM) strategy, including process mapping and change management framework for process improvement.
• Establish and communicate the business process vision, providing strategic direction and leadership to drive LEAN or Six Sigma continuous improvement in alignment with organisational goals.
• Deliver sustainable change by focusing on strategic business priorities to maximize business and commercial value.
• Lead and drive large LEAN or Six Sigma business transformations.
• Empower and upskill internal teams to create sustainable capability and promote a culture of innovation and continuous improvement as part of new and improved ways of working.
• Foster a continual process improvement LEAN Six Sigma culture throughout the organization and serve as a champion/role model for change. Build and train culture using continuous improvement methodology.
• Identify end to end process improvement opportunities and facilitate the design of new processes that creates the greatest value for the organization in terms of customer service, performance excellence, accountability and compliance.
• Build capabilities throughout the organization to improve processes, drive efficiencies and create measurable financial returns.
• Assist in design of innovative solutions that will enable the organization to improve financial and service delivery performance, associate and guest satisfaction, and operational efficiency.
• Assess organizational performance and determine root cause(s) of performance issues. Proactively identify and work to remove barriers that slow or prevent the successful attainment of goals and objectives.
• Maintain close relationships with Leadership Community to drive support, buy-in, and promote transparency. Works cross-functionally with business leaders and process owners to deliver improvement opportunities.
• Provides training and Process Improvement guidance to the rest of the organization.
• Drive strategic data-driven decisions, adding value and contributing to team successes and clear business outcomes.
• Document lean processes, changes, and improvements meticulously & prepare and present reports on lean initiatives, efficiency gains, and cost savings to senior management.
• Utilize visual management tools to communicate progress and outcomes effectively.

Skills

• Business Process Management (BPM)
• Lean Methodologies
• Six Sigma
• Lean Six Sigma
• Continuous Improvement (CI)
• Process Mapping
• Change Management
• Business Transformation
• Process Improvement
• Operational Excellence, Root Cause Analysis, Data-Driven Decision Making, Visual Management, Training & Development

Education/Experience

• Bachelor's Degree in Life Sciences, Supply Chain Management, Business Administration, Engineering, Economics or related field.
• Lean or Six Sigma Black Belt certification.
• 7+ years demonstrated experience with increasing responsibility in developing and implementing successful continuous improvement programs.
• Master's degree/MBA.
• Lean Six Sigma or Master Black Belt certification.
• Experience in a regulated industry developing and implementing process improvements.