Business Process Manager

Riverside Hospital; Newport News (VA); On-site; USD 76,000 - 105,000; Full time

Job summary

Riverside Health System in Newport News, Virginia, is seeking an Internal Process Improvement Leader to drive cross‑functional improvement initiatives across the system. You will coach teams, design programs, and mentor staff to deliver measurable value in quality, safety, and patient experience.

You will lead multi‑year efforts with a hands‑on approach, manage stakeholders, and report ROI outcomes while working with clinical and non‑clinical partners to sustain change.

Qualifications

• Bachelor's degree in a related field required.
• 1 year of process improvement experience required.
• 1 year of process improvement/project implementation experience required.
• 3-4 years of operational management experience in healthcare required.
• Six Sigma Black Belt certification within 1 year required.

Responsibilities

• Lead process improvement initiatives across Riverside Health System.
• Design, plan, execute, and facilitate programs, trainings, projects, and other initiatives.
• Influence stakeholders and lead teams to improve quality, safety, and patient experience.
• Deliver multi‑million ROI through cost reduction and revenue enhancements.
• Present projects to senior leaders at regular reviews.
• Define KPIs and work with BI to create metric‑driven reporting.
• Engage physicians in improvement efforts to drive sustained change.

Skills

Process improvement

Project leadership

Change management

Stakeholder engagement

Education

Bachelor's degree

Master's degree

Tools

Lean

Six Sigma

Job description

Newport News, Virginia

Hiring Range

$76,400.00 - $105,050.00/Annual

Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.

Overview

Internal consult/coach leading process improvement efforts throughout Riverside Health System. Utilizes a hands-on approach to lead teams composed of senior leadership down to the line/staff operational level. Engages with teams at the system, facility, service line, department, and/or functional level. Utilizes a variety of process improvement techniques and tools such as Lean, Project Management, and Six Sigma to develop and facilitate positive change, across Riverside's four focus areas. Measures results/ROI across the four focus areas and achieves results using influence and demonstrated leadership techniques. Focuses on sustained change to foster culture shifts that promote lasting results. Works in a fast-paced environment managing multiple projects and delivering results within established timelines.

What you will do

Demonstrate skill and expertise in process and performance improvement methodologies to achieve organizational alignment. Design, plan, execute, and facilitate programs, trainings, projects, workshops, and other mentorship and coaching initiatives to serve a cross-section of Riverside team members.

Lead teams, influence stakeholders (clinical and non-clinical) and implement change to positively affect our patients and customers in the areas of quality, safety, and customer experience.

Lead projects and strategic initiatives to achieve multi-millions dollar ROI in cost and waste reduction and revenue enhancements through team engagement, project leadership, and management of process improvement techniques.

Serve as a resource through education, coaching, and facilitating internal project teams which may include departmental projects, 8 Step trainees, change acceleration workshops and projects, or other PI related efforts based on the needs of the organization.

Demonstrate professional leadership by formally presenting projects to senior leaders within the organization at regularly scheduled project reviews.

Support product and process design and development from concept approval to launch, write business cases and other applicable documentation, define and validate KPIs and work with the Business Intelligence team to create metric-driven reporting.

Engage physicians in process improvement efforts to influence change and achieve sustained results.

Qualifications

Education

• Bachelors Degree, Related Field (Required)
• Masters Degree, (Preferred)

Experience

• 1 year prior experience in process improvement, preferably in healthcare, with a demonstrated history of results, which would include completed projects with significant cost savings (Required)
• 1 year implementation experience in process improvement, project implementation and change management techniques (Required)
• 3-4 years Operational management experience, preferably in healthcare (Required)

Licenses and Certifications

• Six Sigma Black Belt - All Issuers within 1 Year(Required)

To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers .