Business Process Manager

Riverside Health; United States; On-site; USD 76,000 - 105,000; Full time

Job summary

Riverside Health System seeks an internal consult/coach to lead process improvement across Riverside's four focus areas. You will use Lean, Project Management, and Six Sigma to drive sustained change and ROI across senior leadership to frontline staff.

This role requires a Bachelor's degree with 1 year in process improvement and 3-4 years in operational management, with Six Sigma Black Belt within 1 year. Riverside offers a comprehensive benefits package and growth opportunities.

Qualifications

• Bachelor's degree in a related field required.
• Master's degree preferred.
• 1 year of process improvement experience with cost savings.
• 1 year implementation experience in process improvement and change management.
• 3-4 years of operational management experience, healthcare preferred.
• Six Sigma Black Belt certification within 1 year required.

Responsibilities

• Demonstrate skill and expertise in process and performance improvement methodologies to achieve organizational alignment.
• Design, plan, execute, and facilitate programs, trainings, projects, workshops, and mentorship initiatives.
• Lead teams, influence stakeholders and implement change to positively affect patients and customers in quality, safety, and experience.
• Lead projects and strategic initiatives to achieve multi-million dollar ROI in cost and waste reduction and revenue enhancements.
• Serve as a resource through education, coaching, and facilitating internal project teams.
• Present projects to senior leaders at regular reviews.
• Support product and process design from concept to launch, define KPIs, and work with BI for reporting.

Skills

Process improvement

Stakeholder influence

Project leadership

Education

Bachelors Degree

Masters Degree

Tools

Lean

Six Sigma

Job description

Newport News, Virginia Hiring Range $76,400.00 - $105,050.00/Annual. Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.

Overview

Internal consult/coach leading process improvement efforts throughout Riverside Health System. Utilizes a hands-on approach to lead teams composed of senior leadership down to the line/staff operational level. Engages with teams at the system, facility, service line, department, and/or functional level. Utilizes a variety of process improvement techniques and tools such as Lean, Project Management, and Six Sigma to develop and facilitate positive change, across Riverside's four focus areas. Measures results/ROI across the four focus areas and achieves results using influence and demonstrated leadership techniques. Focuses on sustained change to foster culture shifts that promote lasting results. Works in a fast-paced environment managing multiple projects and delivering results within established timelines.

What you will do

• Demonstrate skill and expertise in process and performance improvement methodologies to achieve organizational alignment.
• Design, plan, execute, and facilitate programs, trainings, projects, workshops, and other mentorship and coaching initiatives to serve a cross-section of Riverside team members.
• Lead teams, influence stakeholders (clinical and non-clinical) and implement change to positively affect our patients and customers in the areas of quality, safety, and customer experience.
• Lead projects and strategic initiatives to achieve multi-millions dollar ROI in cost and waste reduction and revenue enhancements through team engagement, project leadership, and management of process improvement techniques.
• Serve as a resource through education, coaching, and facilitating internal project teams which may include departmental projects, 8 Step trainees, change acceleration workshops and projects, or other PI related efforts based on the needs of the organization.
• Demonstrate professional leadership by formally presenting projects to senior leaders within the organization at regularly scheduled project reviews.
• Support product and process design and development from concept approval to launch, write business cases and other applicable documentation, define and validate KPIs and work with the Business Intelligence team to create metric-driven reporting.
• Engage physicians in process improvement efforts to influence change and achieve sustained results.

Qualifications

• Education: Bachelors Degree, Related Field (Required)
• Masters Degree, (Preferred)
• Experience: 1 year prior experience in process improvement, preferably in healthcare, with a demonstrated history of results, which would include completed projects with significant cost savings (Required)
• 1 year implementation experience in process improvement, project implementation and change management techniques (Required)
• 3-4 years Operational management experience, preferably in healthcare (Required)

Licenses and Certifications

• Six Sigma Black Belt - All Issuers within 1 Year (Required)

About Riverside Health System

If loving your work is important to you, consider a career at Riverside. By joining our team, you can make a difference in people's lives. Our mission is to care for others as we would care for those we love. We extend that sense of caring to every patient, resident and customer, as well as to each member of our team. We offer care at all stages of life, in hundreds of locations, giving you room to grow your career, along with great benefits and perks. At Riverside Health, your trust and safety are our top priorities.