Business Process Consultant

Tata Consultancy Services; Cincinnati (OH); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Discretionary Annual Incentive

Medical Coverage: Medical & Health, +,

Family Support: Parental Leaves

401K Plan

Certification & Training Reimbursement

Vacation, Time Off, Holidays

Legal & Financial Assistance

Salary Range: $100,000 - $150,000 a年

Job summary

Tata Consultancy Services Limited in Cincinnati, OH, seeks a Senior Product Manager to lead ServiceNow-based engagements and drive business outcomes through tailored workflows and stakeholder alignment. You will guide workshops, translate requirements into user stories, and oversee testing, data migration, and adoption strategies while mentoring teams and expanding service offerings.

Travel up to 50% is expected; strong client-facing and strategic capabilities are essential for success in this

Qualifications

• Deep ServiceNow workflow expertise aligned with the supported offering.
• Experience leading functional delivery for smaller engagements.
• Strong advisory and stakeholder-management skills.
• Ability to translate complex requirements into configurations and stories.
• CSA certification is required; implementation specialist preferred.
• Scrum/ITIL knowledge; optional certifications.

Responsibilities

• Act as the functional solution lead for smaller engagements and delivery teams.
• Lead customer workshops and design future-state processes aligned with business outcomes.
• Translate business requirements into functional specs, user stories, acceptance criteria, and test strategies.
• Identify opportunities for process improvement, automation, and value realization.
• Lead sprint planning, data migration, testing, UAT, and transition activities.
• Train customers to create and maintain user stories and documentation.
• Coach and mentor BPM consultants on design and project challenges.
• Contribute best practices to the BPM community and provide feedback to product teams.
• Maintain current skills and relate ServiceNow capabilities to industry context.

Skills

ServiceNow expertise

Workshop facilitation

Requirements analysis

User story development

Stakeholder management

AI workflow optimization

Education

ServiceNow CSA certification

Certified Implementation Specialist

Job description

Job Description

Key Responsibilities

• Act as the functional solution lead for smaller or less complex engagements and delivery teams.
• Develop strong expertise in one or two ServiceNow offerings and apply aligned industry knowledge to customer challenges.
• Lead customer workshops, analyze current workflows, and design future-state processes aligned with the customer journey and desired business outcomes.
• Translate complex business requirements into functional specifications, configuration needs, agile user stories, acceptance criteria, testing strategies, and knowledge-transfer materials.
• Identify opportunities for process improvement, automation, adoption, and measurable value realization.
• Lead functional participation in solution build and configuration, sprint planning, data migration, testing, UAT, defect remediation, transition, and closeout.
• Train customers to create and maintain their own user stories, acceptance criteria, testing strategies, and knowledge-transfer documentation.
• Coach and mentor Business Process Consultants and Associate Business Process Consultants on solution design, skill development, and project challenges.
• Contribute leading practices and lessons learned across the Business Process Consultant community and provide customer-based feedback to product development.
• Maintain current skills and certifications for the aligned workflow and clearly relate ServiceNow capabilities and solution stories to the customer's industry and operating context.

Delivery Lifecycle Expectations

• Initiate: Review process guides, technical documents, and customer training materials; attend internal knowledge transfer; shape workshop agendas, plans, schedules, and customer questionnaires; and provide process guidance during kickoff.
• Plan: Lead and participate in workshops, gather and document business requirements, translate requirements into functional specifications and user stories, and advise on communications, acceptance criteria, mitigation plans, and applicable change-impact or workforce-transition plans.
• Execute: Lead functional participation in solution build and configuration, drive sprint planning and data migration, and lead functional testing based on solution complexity.
• Deliver: Guide UAT migration and defect remediation and shape adoption strategies, training plans, transition activities, and customer readiness.
• Close: Review defect remediation, oversee incorporation of production feedback, coordinate the production deployment decision with the customer, and provide input for closeout and lessons learned.

Qualifications

• Deep workflow expertise and industry-domain knowledge aligned with the supported ServiceNow offering.
• Demonstrated success independently leading functional delivery for smaller engagements or teams and driving complex issues through analysis and resolution.
• Strong customer-facing advisory, workshop facilitation, process-design, requirements, user-story development, testing, training, and stakeholder-management skills.
• Experience translating complex business requirements into configuration needs and identifying process-improvement and automation opportunities.
• Required certification: ServiceNow Certified System Administrator (CSA).
• A Certified Implementation Specialist certification in the aligned workflow is preferred.
• Working knowledge of Scrum, ITIL, and the Now Create methodology; Scrum and ITIL certifications are optional.
• Ability to independently use AI to optimize workflows, tailor customer solutions, and inform strategic decisions.
• Ability to clearly explain AI system design, ethical implications, platform use cases, and responsible, value-driven AI adoption.
• Ability to travel up to 50%.

TCS Employee Benefits Summary

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
• Salary Range: $100,000 - $150,000 a year

Job Details

• Location: Cincinnati, OH
• Function: TECHNOLOGY
• Role: Senior Product Manager
• ID: 437287
• Skills: Service Now
• Salary Range: $100,000 - $150,000
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