Business Process Analyst - Operations

Elevated Facility Services Group; Tampa (FL); On-site; USD 68,000 - 90,000; Full time

Benefits offered by this job

Medical & Life Insurance Coverage

401(k) Company Match

Paid Time Off & Holidays

Employee Stock Purchase Program

Paid Parental Leave

Career Growth Opportunities

Professional Development

Employee Referral Bonus Program

Job summary

Elevated Facility Services Group, powered by APi Group, is seeking a Business Process Analyst to support process improvement across operations, finance, and branch teams. You will analyze data, document processes, and deliver actionable recommendations to enhance productivity, profitability, data quality, and the customer and employee experience.

You will collaborate with Operations, Finance, and Accounts Payable to resolve issues, develop SOPs, and create training materials while supporting

Qualifications

• Bachelor’s degree in Business, Operations, Finance, or related field preferred.
• 3-5 years of experience in business analysis, operations, finance, process improvement, or branch operations.
• Experience with process improvement methodologies preferred.
• Experience in a branch-office, field-service, construction, service, or multi-location environment preferred.
• Prior CRM experience Salesforce preferred.
• Proficiency in Microsoft Excel and Microsoft Office applications.
• Experience with operational reporting, billing, contracts, accounts payable, payroll support, or financial controls are preferred.
• Experience in a branch-office or multi-location environment preferred.

Responsibilities

• Assist with evaluating current-state business processes, workflows, systems, reports, and controls; document process maps, procedures, requirements, gaps, risks, and improvement opportunities.
• Collect, validate, analyze, and interpret operational and financial data to identify trends, root causes, exceptions, revenue opportunities, and process-performance issues.
• Audit recurring operational reports and transactions for accuracy, completeness, timeliness, and compliance with company policies and established process standards.
• Monitor key operational performance reports, including billing holds, open committed work orders, purchase orders pending receipt, non-billable service tickets, and extra-billing activity; communicate findings and coordinate follow-up actions with the appropriate stakeholders.
• Support the review and resolution of billing, credit, contract, modification, repair, payroll, vendor invoice, and other branch operational issues by researching transactions, documenting findings, and facilitating resolution with Operations, Finance, Accounts Payable, and branch teams.
• Assist with monthly and periodic performance reviews by preparing analyses, scorecards, status updates, and supporting materials for the Business Process Manager and business stakeholders.
• Support business process improvement initiatives from discovery through implementation, including requirements gathering, stakeholder coordination, testing, training, change communications, issue tracking, and post-implementation monitoring.
• Develop, update, and maintain standardized operating procedures, process maps, job aids, training materials, and other documentation to promote consistent execution and knowledge transfer.
• Provide onboarding and refresher training on operational processes, company policies, cross-functional procedures, and system-related workflows as assigned.
• Partner with internal and external audit teams, as directed, by gathering documentation, validating process execution, supporting SOX-related controls, and tracking remediation items.
• Maintain organized records of analyses, process changes, issues, action items, and results; elevate material risks, recurring issues, and control gaps to the Business Process Manager.
• Ability to build collaborative relationships with branch personnel, Operations, Finance, Accounts Payable, and cross-functional partners.
• Perform other related duties and special projects as assigned.

Skills

Business analysis

Operations

Finance

Process improvement

Branch operations

Education

Bachelor's degree

Tools

Salesforce

Microsoft Excel

Microsoft Office

Job description

Elevated, the fastest-growing independent elevator services provider in the nation, is proudly powered by APi Group, a global leader in safety and specialty services. Elevated operates in 58 markets across 22 states, bringing together the industry’s best technicians to deliver exceptional service backed by APi Group's world-class corporate infrastructure. With over 500 locations globally, APi Group reinforces Elevated’s local operations, ensuring our technicians can thrive and deliver innovative solutions that meet customer needs.

Position Summary

The Business Process Analyst supports the Business Process Manager in evaluating, documenting, improving, and sustaining operational business processes across the organization. This role analyzes data and process performance; identifies issues, controls, and improvement opportunities; and partners with Operations, Finance, branch leadership, and other stakeholders to support consistent, efficient, and compliant execution. The Analyst translates business needs into clear process documentation, reporting, training, and actionable recommendations that improve productivity, profitability, data quality, and customer and employee experience.

Key Responsibilities

• Assist with evaluating current-state business processes, workflows, systems, reports, and controls; document process maps, procedures, requirements, gaps, risks, and improvement opportunities.
• Collect, validate, analyze, and interpret operational and financial data to identify trends, root causes, exceptions, revenue opportunities, and process-performance issues.
• Audit recurring operational reports and transactions for accuracy, completeness, timeliness, and compliance with company policies and established process standards.
• Monitor key operational performance reports, including billing holds, open committed work orders, purchase orders pending receipt, non-billable service tickets, and extra-billing activity; communicate findings and coordinate follow-up actions with the appropriate stakeholders.
• Support the review and resolution of billing, credit, contract, modification, repair, payroll, vendor invoice, and other branch operational issues by researching transactions, documenting findings, and facilitating resolution with Operations, Finance, Accounts Payable, and branch teams.
• Assist with monthly and periodic performance reviews by preparing analyses, scorecards, status updates, and supporting materials for the Business Process Manager and business stakeholders.
• Support business process improvement initiatives from discovery through implementation, including requirements gathering, stakeholder coordination, testing, training, change communications, issue tracking, and post-implementation monitoring.
• Develop, update, and maintain standardized operating procedures, process maps, job aids, training materials, and other documentation to promote consistent execution and knowledge transfer.
• Provide onboarding and refresher training on operational processes, company policies, cross-functional procedures, and system-related workflows as assigned.
• Partner with internal and external audit teams, as directed, by gathering documentation, validating process execution, supporting SOX-related controls, and tracking remediation items.
• Maintain organized records of analyses, process changes, issues, action items, and results; elevate material risks, recurring issues, and control gaps to the Business Process Manager.
• Ability to build collaborative relationships with branch personnel, Operations, Finance, Accounts Payable, and cross-functional partners.
• Perform other related duties and special projects as assigned.

Qualifications

• Bachelor’s degree in Business, Operations, Finance, or related field preferred.
• 3-5 years of experience in business analysis, operations, finance, process improvement, branch operations or a related role.
• Experience with process improvement methodologies preferred.
• Experience working in a branch-office, field-service, construction, service, or multi-location operating environment preferred.
• Prior CRM experience Salesforce preferred
• Proficiency in Microsoft Excel and Microsoft Office applications.
• Experience with operational reporting, billing, contracts, accounts payable, payroll support, or financial controls are preferred.
• Experience in a branch-office or multi-location environment preferred.

Why Join Elevated Facility Services?

At Elevated, we invest in our team members and provide the tools, benefits, and opportunities needed to build a long-term career.

Perks & Benefits

• Medical & Life Insurance Coverage
• 401(k) Company Match
• Paid Time Off & Holidays
• Employee Stock Purchase Program
• Paid Parental Leave
• Career Growth Opportunities
• Professional Development
• Employee Referral Bonus Program