Operations Process & Data Analyst

Elevated.; Tampa (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical & Life Insurance Coverage

401(k) Company Match

Paid Time Off & Holidays

Employee Stock Purchase Program

Professional Development

Employee Referral Bonus Program

Job summary

Elevated, the fastest-growing independent elevator services provider, supports its operations nationwide with a strong corporate backbone from APi Group. The Business Process Analyst will work with the Business Process Manager to evaluate, document, and improve operational processes across the organization.

The role requires analyzing data, identifying improvement opportunities, and translating business needs into clear documentation, reporting, and training to boost productivity, data quality,

Qualifications

• Bachelor’s degree in Business, Operations, Finance, or related field.
• 3-5 years of experience in business analysis, operations, finance, process improvement, branch operations or a related role.
• Experience with process improvement methodologies.
• Experience working in a branch-office, field-service, construction, service, or multi-location operating environment preferred.
• Prior CRM experience Salesforce preferred
• Proficiency in Microsoft Excel and Microsoft Office applications.
• Experience with operational reporting, billing, contracts, accounts payable, payroll support, or financial controls are preferred.
• Experience in a branch-office or multi-location environment preferred.

Responsibilities

• Assist with evaluating current-state business processes, workflows, systems, reports, and controls; document process maps, procedures, requirements, gaps, risks, and improvement opportunities.
• Collect, validate, analyze, and interpret operational and financial data to identify trends, root causes, exceptions, revenue opportunities, and process-performance issues.
• Audit recurring operational reports and transactions for accuracy, completeness, timeliness, and compliance with company policies and established process standards.
• Monitor key operational performance reports, including billing holds, open committed work orders, purchase orders pending receipt, non-billable service tickets, and extra-billing activity; communicate findings and coordinate follow-up actions with the appropriate stakeholders.
• Support the review and resolution of billing, credit, contract, modification, repair, payroll, vendor invoice, and other branch operational issues by researching transactions, documenting findings, and facilitating resolution with Operations, Finance, Accounts Payable, and branch teams.
• Assist with monthly and periodic performance reviews by preparing analyses, scorecards, status updates, and supporting materials for the Business Process Manager and business stakeholders.
• Support business process improvement initiatives from discovery through implementation, including requirements gathering, stakeholder coordination, testing, training, change communications, issue tracking, and post-implementation monitoring.
• Develop, update, and maintain standardized operating procedures, process maps, job aids, training materials, and other documentation to promote consistent execution and knowledge transfer.
• Provide onboarding and refresher training on operational processes, company policies, cross-functional procedures, and system-related workflows as assigned.
• Partner with internal and external audit teams, as directed, by gathering documentation, validating process execution, supporting SOX-related controls, and tracking remediation items.
• Maintain organized records of analyses, process changes, issues, action items, and results; elevate material risks, recurring issues, and control gaps to the Business Process Manager.
• Ability to build collaborative relationships with branch personnel, Operations, Finance, Accounts Payable, and cross-functional partners.
• Perform other related duties and special projects as assigned.

Skills

Analytical thinking

Education

Bachelor’s degree in Business, Operations, Finance, or related field

Tools

Salesforce

Excel

Job description

Elevated, the fastest-growing independent elevator services provider, supports its operations nationwide with a strong corporate backbone from APi Group. The Business Process Analyst will work with the Business Process Manager to evaluate, document, and improve operational processes across the organization.

The role requires analyzing data, identifying improvement opportunities, and translating business needs into clear documentation, reporting, and training to boost productivity, data quality,