Business Process Analyst II

City of Fort Worth; Fort Worth (TX); On-site; USD 49,000 - 63,000; Full time

Benefits offered by this job

11 Paid Holidays

Medical

Dental

Vision

Paid Time Off

Pension Plan

Professional Development Opportunities

Job summary

The City of Fort Worth is seeking a Business Process Analyst II to connect people, processes, and systems across the Water Utility and City departments. You will investigate operational challenges, document workflows, and design practical solutions—from small workflow tweaks to system changes—that improve efficiency and reliability.

You will build and maintain reports and dashboards, provide data for forecasting and budgeting, and ensure data accuracy for trusted decisions.

Qualifications

• Bachelor’s degree in Business Administration, Public Administration, or a related field.
• Four (4) years of business analysis experience in finance, revenue generation, or related area.
• Valid Driver’s License.

Responsibilities

• Solve operational problems: serve as a point of contact for business processes and system issues, investigate root causes, and resolve or elevate concerns.
• Improve how work gets done: gather requirements, document workflows, and recommend changes to improve efficiency, consistency, and reliability.
• Turn data into insights: develop and maintain reports and dashboards to help staff understand performance, identify trends, and inform decisions.
• Ensure reliable data for financial forecasting, benchmarking, reporting, rate modeling, and informed decision-making.
• Analyze financial, budget, and water usage data to support forecasting, benchmarking, rate modeling, and issue resolution.
• Strengthen data accuracy: perform QA checks, investigate discrepancies, and maintain data integrity for reliable analysis.
• Measure results: track ROI for initiatives, support project prioritization, and allocate resources to maximize value for customers.

Skills

Lean Six Sigma

Business Analysis

Education

Bachelor’s degree in Business Administration / Public Administration / related field

Tools

Microsoft Excel

Microsoft PowerPoint

Power BI

Job description

Pay Range: $35.43 - $46.06/hr.

Job Posting Closing on: Tuesday, October 27, 2026

Workdays & Hours: Monday – Friday 8am – 5pm; Some evening/weekend work required.

Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities. Find Out More!

The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of over 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability.

Turn data into insights and ideas into better operations.

The City of Fort Worth Water Utility’s Management Services Division is seeking a Business Process Analyst II who enjoys solving problems, improving processes, and helping teams work more effectively. Your work will help the Utility strengthen day-to-day operations, make informed financial decisions, and deliver reliable service to customers.

In this role, you will connect people, processes, and systems. You’ll work with staff across the Utility and other City departments to understand operational challenges, uncover root causes, and develop practical solutions—from improving a workflow to testing a system change or identifying trends in water usage and financial data.

Minimum Qualifications

• Bachelor’s degree from an accredited college or university with major coursework in Business Administration, Public Administration, or a related field
• Four (4) years of business analysis experience in areas such as finance, revenue generation, or related experience
• Valid Driver’s License

Preferred Qualifications: Experience with a water and sewer utility

• Proficiency with Microsoft Office suite including Microsoft Excel, PowerPoint, and Power BI
• Knowledge of and experience applying Lean and Six Sigma methods

The Business Process Analyst II Job Responsibilities Include

• Solve operational problems: Serve as a point of contact for business processes and system issues, investigate root causes, and resolve or elevate concerns as needed
• Improve how work gets done: Gather business requirements, document workflows, and recommend changes that improve efficiency, consistency, and reliability
• Turn data into useful insights: Develop and maintain reports and dashboards that help staff understand performance, identify trends, and make informed decisions
• Help changes succeed: Ensure reliable, accurate data for financial forecasting, benchmarking, reporting, rate modeling, and informed decision-making
• Support financial planning: Analyze financial, budget, and water usage data to support forecasting, benchmarking, rate modeling, and resolution of fiscal or operational concerns
• Strengthen data accuracy: Perform quality assurance checks, investigate discrepancies, and maintain data integrity for reliable analysis and reporting
• Measure results: Track return on investment for initiatives, support project prioritization, and ensure resources are allocated to maximize value for customers

Light Work – Depending on assignment, positions in this class typically exert up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and/or a negligible amount of force constantly having to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for the Sedentary Work category and the worker sits most of the time, the job is rated Light Work.

Conditions of Employment

The City of Fort Worth is proud to be an Equal Employment Opportunity employer. It is the policy and practice of the City to recruit, hire, train and promote a diverse workforce without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or another non-merit factor.

The City of Fort Worth is committed to full compliance with the Americans with Disabilities Act. Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the job application or interview process and to perform essential job functions.

Candidates who do not meet the Education requirement, may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. criminal convictions will be considered on a case-by-case basis. Employees are paid by direct deposit only.