Business Process Analyst

Jobs via Dice; United States; Remote; USD 120,000 - 150,000; Full time

Job summary

A leading company is seeking a Process Analyst to create detailed Visio process flows and standard operating procedures to support IT in achieving ISO9001 certification. This role requires collaboration with cross-functional teams to document processes and recommend improvements. The ideal candidate will have a bachelor's degree and significant experience in process analysis, with proficiency in Microsoft Visio. This full-time position offers a competitive salary in the range of $120,000 to $150,000.

Qualifications

• 3-5 years of experience in process analysis or similar role.
• Certification in ISO9001 or ITIL preferred.
• Strong understanding of ISO9001 certification requirements.

Responsibilities

• Develop detailed Visio process flows for IT processes.
• Create comprehensive SOPs for ISO9001 certification.
• Conduct process analysis to identify areas for improvement.

Skills

Process Analysis

Documentation

Collaboration

Attention to Detail

Communication

Education

Bachelor's degree in Information Technology or Business Administration

Tools

Microsoft Visio

Job description

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Dice is the leading career destination for tech experts at every stage of their careers. Our client, PMO Partners, LLC, is seeking the following. Apply via Dice today!

POSITION SUMMARY The Process Analyst will be responsible for creating Visio process flows and standard operating procedures (SOPs) to support the IT organization in preparing for ISO9001 certification. This role involves capturing and documenting typical IT processes with a high level of detail to ensure compliance with ISO9001 standards. The individual will collaborate with cross-functional teams to gather and document process information, identify areas for improvement, and recommend solutions.

ESSENTIAL DUTIES AND RESPONSIBILITIES Process Documentation Requirements

• Develop detailed Visio process flows for various IT processes, ensuring clarity and accuracy.
• Create comprehensive standard operating procedures (SOPs) that align with ISO9001 certification requirements.
• Collaborate with cross-functional teams to gather and document process information.
• Identify and document typical IT processes, including but not limited to incident management, change management, and service request management.
• Ensure all process documentation is maintained and updated regularly.
• Conduct process analysis to identify areas for improvement and recommend solutions.
• Provide training and support to IT staff on newly developed processes and procedures.
  
  

Typical Processes Captured

• Incident Management: Documenting the steps for identifying, logging, categorizing, prioritizing, and resolving incidents.
• Change Management: Outlining the process for requesting, assessing, approving, and implementing changes to IT systems.
• Service Request Management: Detailing the procedure for handling service requests from initiation to fulfillment.
• Problem Management: Capturing the process for identifying, analyzing, and resolving underlying issues causing incidents.
• Configuration Management: Documenting the steps for maintaining information about configuration items required to deliver IT services.
  
  

Level of Detail

• High-Level Overview: Providing a summary of the process, including objectives and key steps.
• Detailed Steps: Describing each step in the process with specific actions, responsible parties, and timelines.
• Flowcharts: Visual representations of the process flow using Visio diagrams.
• Supporting Documentation: Including templates, forms, and checklists required for each process.
  
  

Other

• Completes all company training and follows established policies and procedures.
• Performs all other duties as assigned.
  
  

Qualifications And Experience

• Bachelor's degree in Information Technology, Business Administration, or a related field.
• Minimum of 3-5 years of experience in process analysis or a similar role.
• Certification in ISO9001 or ITIL is preferred.
• Proficiency in Microsoft Visio for creating detailed process flows.
• Strong understanding of ISO9001 certification requirements and standards.
• Excellent written and verbal communication skills.
• Ability to analyze and document complex IT processes.
• Experience in developing standard operating procedures (SOPs).
• Strong attention to detail and organizational skills.
• Ability to work collaboratively with cross-functional teams.
• Knowledge of IT service management (ITSM) frameworks such as ITIL is a plus.
  
  

Preferred Location: Remote, but preferred location is Utah.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Software Development

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