Business Process Analyst

Hitachi, Ltd.; Raleigh (NC); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health and retirement benefits

Paid leave

Workplace flexibility

Job summary

Hitachi Energy in Raleigh, NC seeks a Business Process Analyst to partner with the Business Process Manager to support leadership activities, coordinate priorities, and drive improvements across the end-to-end Q2C process. You will translate cross-functional challenges into actionable plans and help implement sustainable solutions.

You will work with Sales, Customer Service, Finance, Tax, Operations, Master Data, and technology teams to enhance data quality, process governance, and KPIs while

Qualifications

• Bachelor's degree in Business, Finance, Information Systems, Supply Chain, Operations, or related field.
• Substantial work experience in business process improvement, finance performance, or related area.
• Experience leading cross-functional process review and improvement initiatives across end-to-end Q2C lifecycle.
• Advanced Microsoft Excel skills and experience with process mapping, governance, controls, documentation, and KPI development.
• Power BI experience is a plus.

Responsibilities

• Partner with the Business Process Manager on priorities and workflow coordination, stakeholder engagement, escalations, and execution of process improvements.
• Provide day-to-day guidance while ensuring leadership coverage when needed.
• Evaluate end-to-end Q2C to identify breakdowns, control gaps, and improvement opportunities.
• Translate cross-functional process issues into business impacts, recommendations, and implementation plans.
• Lead change-management activities including communications, training, readiness planning, adoption support, and reinforcement.
• Facilitate workshops, process reviews, system enhancements, testing, and stabilization activities.
• Manage large cross-functional projects with responsibility for results.

Skills

Work authorization to work in US

Cross-functional collaboration

Advanced Excel

Education

Bachelor's degree in Business, Finance, Information Systems, Supply Chain, Operations, or related field

Tools

SAP S/4HANA

Excel

Power BI

Job description

Business Process Analyst

The Opportunity

In this role, you will partner with the Business Process Manager to support leadership activities, coordinate priorities and workload, engage stakeholders, and execute process improvement initiatives across the end-to-end Q2C process. You will identify process breakdowns, control gaps, handoff issues, and opportunities for improvement while translating cross-functional challenges into business impacts, implementation plans, and sustainable solutions. The role involves leading change-management efforts, facilitating process reviews and workshops, supporting system enhancements and implementations, managing cross-functional projects, and maintaining process governance, documentation, KPIs, and reporting. You will work across Sales, Customer Service, Finance, Tax, Operations, Master Data, and technology teams to improve process performance, financial data quality, order-entry accuracy, and customer master data governance. Through process improvements, stakeholder alignment, and operational consistency, you will contribute to reliable business operations that support effective performance management and ongoing innovation.

How You'll Make an Impact

• Partner with the Business Process Manager on priorities, workload coordination, stakeholder engagement, escalations, and process improvement execution.
• Provide day-to-day guidance and continuity while supporting leadership coverage when needed.
• Evaluate the end-to-end Q2C process to identify breakdowns, control gaps, handoff issues, root causes, and improvement opportunities.
• Translate cross-functional process issues into business impacts, recommendations, implementation plans, and sustainable solutions.
• Lead change-management activities, including communications, training, readiness planning, adoption support, and reinforcement.
• Facilitate workshops, process reviews, system enhancements, testing, implementation, and stabilization activities.
• Manage large cross-functional projects or processes with limited oversight and maintain accountability for results.
• Maintain process documentation, governance standards, controls, dashboards, KPIs, work instructions, and reporting insights.
• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Your Background

• Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.
• Bachelor's degree in Business, Finance, Information Systems, Supply Chain, Operations, or a related field.
• Substantial work experience in business process improvement, finance business partnering, financial performance, or a related area.
• Experience leading complex cross-functional business process review and improvement initiatives, preferably across the end-to-end Q2C lifecycle.
• Knowledge of ERP systems such as SAP S/4HANA preferred.
• Advanced Microsoft Excel skills and experience with process mapping, workflow review, governance, controls, documentation, and KPI development.
• Power BI experience is a plus.

More About Us

You will gain opportunities for collaboration, professional growth, and exposure to cross-functional business processes.

• Work on innovative energy technologies that support business process improvement and operational performance.
• Collaborate with experienced professionals across Sales, Customer Service, Finance, Tax, Operations, Master Data, and technology teams.
• Access learning and development opportunities through coaching, training, and process improvement initiatives.
• Receive health and retirement benefits.
• Benefit from paid leave and workplace flexibility.

Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities

Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachis Global Data Privacy Notice.