Business Process Analyst

Hitachi Automotive Systems Americas, Inc.; Raleigh (NC); Hybrid; USD 90,000 - 110,000; Full time

Benefits offered by this job

Health and retirement benefits

Paid leave and workplace flexibility

Job summary

Hitachi Energy USA Inc. is seeking a Business Process Analyst to partner with the Business Process Manager and drive end‑to‑end Q2C process improvements.

You will coordinate priorities, engage stakeholders, and lead governance, documentation, and KPI reporting across Sales, Customer Service, Finance, Tax, Operations, Master Data and technology teams. You will guide change management, support system enhancements, and manage cross‑functional projects to improve order entry accuracy, data quality,

Qualifications

• Bachelor’s degree in Business, Finance, Information Systems, Supply Chain, Operations, or related field.

Responsibilities

• Partner with the Business Process Manager on priorities, workload coordination, stakeholder engagement, escalations, and process improvement execution.
• Provide day‑to‑day guidance and continuity while supporting leadership coverage when needed.
• Evaluate the end‑to‑end Q2C process to identify breakdowns, control gaps, handoff issues, root causes, and improvement opportunities.
• Translate cross‑functional process issues into business impacts, recommendations, implementation plans, and sustainable solutions.
• Lead change‑management activities, including communications, training, readiness planning, adoption support, and reinforcement.
• Facilitate workshops, process reviews, system enhancements, testing, implementation, and stabilization activities.
• Manage large cross‑functional projects or processes with limited oversight and maintain accountability for results.
• Maintain process documentation, governance standards, controls, dashboards, KPIs, work instructions, and reporting insights.
• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Skills

Advanced Excel

Power BI

Process mapping

Governance & controls

Education

Bachelor’s degree in Business, Finance, Information Systems, or related field

Tools

SAP S/4HANA

Job description

Business Process Analyst

Location: Raleigh, North Carolina, United States

Job ID: R0145205

Date Posted: 2026-09-15

Company Name: HITACHI ENERGY USA INC

Profession (Job Category): Finance

Job Schedule: Full time

Remote: Yes

The Opportunity

In this role, you will partner with the Business Process Manager to support leadership activities, coordinate priorities and workload, engage stakeholders, and execute process improvement initiatives across the end-to-end Q2C process. You will identify process breakdowns, control gaps, handoff issues, and opportunities for improvement while translating cross-functional challenges into business impacts, implementation plans, and sustainable solutions. The role involves leading change‑management efforts, facilitating process reviews and workshops, supporting system enhancements and implementations, managing cross-functional projects, and maintaining process governance, documentation, KPIs, and reporting. You will work across Sales, Customer Service, Finance, Tax, Operations, Master Data, and technology teams to improve process performance, financial data quality, order‑entry accuracy, and customer master data governance. Through process improvements, stakeholder alignment, and operational consistency, you will contribute to reliable business operations that support effective performance management and ongoing innovation.

How You’ll Make an Impact

Partner with the Business Process Manager on priorities, workload coordination, stakeholder engagement, escalations, and process improvement execution.

Provide day‑to‑day guidance and continuity while supporting leadership coverage when needed.

Evaluate the end‑to‑end Q2C process to identify breakdowns, control gaps, handoff issues, root causes, and improvement opportunities.

Translate cross‑functional process issues into business impacts, recommendations, implementation plans, and sustainable solutions.

Lead change‑management activities, including communications, training, readiness planning, adoption support, and reinforcement.

Facilitate workshops, process reviews, system enhancements, testing, implementation, and stabilization activities.

Manage large cross‑functional projects or processes with limited oversight and maintain accountability for results.

Maintain process documentation, governance standards, controls, dashboards, KPIs, work instructions, and reporting insights.

Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Your Background

Your Background Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.

• Bachelor’s degree in Business, Finance, Information Systems, Supply Chain, Operations, or a related field.
• Substantial work experience in business process improvement, finance business partnering, financial performance, or a related area.
• Experience leading complex cross‑functional business process review and improvement initiatives, preferably across the end‑to‑end Q2C lifecycle.
• Knowledge of ERP systems such as SAP S/4HANA preferred.
• Advanced Microsoft Excel skills and experience with process mapping, workflow review, governance, controls, documentation, and KPI development.
• Power BI experience is a plus.

More About Us

You will gain opportunities for collaboration, professional growth, and exposure to cross‑functional business processes. Work on innovative energy technologies that support business process improvement and operational performance. Collaborate with experienced professionals across Sales, Customer Service, Finance, Tax, Operations, Master Data, and technology teams. Access learning and development opportunities through coaching, training, and process improvement initiatives.

• Receive health and retirement benefits.
• Benefit from paid leave and workplace flexibility.

Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities Equal Employment Opportunity Hitachi is an Equal Employment Opportunity (EEO) employer. We welcome applications from all qualified individuals, including females, minorities, protected veterans, and individuals with disabilities.

Accessibility and reasonable accommodation

Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This accommodation channel is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision‑making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.

Hitachi brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future.

That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Hitachi vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.

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