Business Process Analyst

Jobtailor; Norfolk (VA); On-site; USD 70,000 - 100,000; Full time

Job summary

Jobtailor is seeking a results-driven Business Process Analyst to lead process engineering and improvement initiatives across departments in Norfolk, VA. You will map and analyze processes, identify inefficiencies, and drive data-driven solutions to improve efficiency, accuracy, and customer satisfaction.

The role requires 3–5 years of general experience with 1–3 years in industry, a Bachelor's degree, and strong skills in process mapping, statistical analysis, and cross-functional

Qualifications

• Bachelor’s degree required.
• 3–5 years general experience with 1–3 years in industry.
• Experience in process modeling, improvement, project management, and business transformation.
• Familiarity with IT concepts and systems development beneficial.
• Strong understanding of process mapping and improvement principles.
• Proficiency with data analysis and reporting.
• Effective facilitation, communication, and collaboration skills.
• Ability to work cross-functionally and influence without authority.
• Proficient in Microsoft Office; MS Project experience preferred.

Responsibilities

• Facilitate business process engineering and improvement projects from initiation to completion.
• Map, document, and analyze business processes to identify inefficiencies and recommend solutions.
• Apply process improvement models, tools, methodologies, and statistical analysis techniques.
• Identify root causes of operational challenges and propose corrective actions.
• Define, implement, and monitor key process performance metrics.
• Prepare data-driven progress updates, final reports, and analysis summaries.
• Reengineer business processes to improve efficiency, accuracy, and customer satisfaction.
• Develop and communicate business process rules for integration into systems solutions.
• Apply project management methodologies to track progress and ensure timely milestone achievement.
• Collaborate with internal teams to align process changes with broader business operations.
• Facilitate meetings, workshops, and project teams.
• Support adoption of process changes across departments.
• Evaluate the impact of process improvement initiatives and recommend prioritization.
• Ensure compliance with company policies and procedures.
• Perform other duties and projects as assigned by management.

Skills

Process Mapping

Process Improvement

Statistical Analysis

Data Analysis

Process Engineering Principles

Cross-Functional Collaboration

Facilitation

Communication Skills

Analytical Thinking

Time Management

Education

Bachelor’s Degree

Tools

Microsoft Office Suite

MS Project

Job description

• Facilitate business process engineering and improvement projects from initiation to completion
• Map, document, and analyze business processes to identify inefficiencies and recommend solutions
• Apply process improvement models, tools, methodologies, and statistical analysis techniques
• Identify root causes of operational challenges and propose corrective actions
• Define, implement, and monitor key process performance metrics
• Prepare data-driven progress updates, final reports, and analysis summaries
• Reengineer business processes to improve efficiency, accuracy, and customer satisfaction
• Develop and communicate business process rules for integration into systems solutions
• Apply project management methodologies to track progress and ensure timely milestone achievement
• Collaborate with internal teams to align process changes with broader business operations
• Facilitate meetings, workshops, and project teams
• Support adoption of process changes across departments
• Evaluate the impact of process improvement initiatives and recommend prioritization
• Ensure compliance with company policies and procedures
• Perform other duties and projects as assigned by management

Requirements

• Bachelor’s Degree required
• 3–5 years of general experience
• 1–3 years of industry experience
• Overall industry experience is preferred, as well as experience in process modeling and improvement, project management and business transformation
• Familiarity with IT concepts and systems development beneficial
• Strong understanding of process mapping, process improvement, and process engineering principles
• Proficiency with process improvement and statistical analysis tools and techniques
• Skilled in data analysis and preparation of clear, actionable reports
• Effective facilitation, communication, and collaboration skills
• Strong analytical, critical thinking, and time management abilities
• Ability to work cross-functionally and influence without direct authority
• Proficiency with Microsoft Office Suite
• Experience with MS Project or similar project/time management software is a plus
• Ability to maintain a strategic view while managing details
• Demonstrated ability to prioritize, delegate, and hold stakeholders accountable for deliverables

Core Competencies

Demonstrates expertise in business process engineering, improvement methodologies, and project management, with a strong focus on data analysis and process mapping. Capable of facilitating cross-functional collaboration and ensuring compliance with organizational standards.

Highest-signal resume keywords

• Business Process Engineering
• Process Improvement Methodologies
• Project Management
• Data Analysis
• Process Mapping

Hard Skills

• Process Mapping
• Process Improvement
• Statistical Analysis
• Data Analysis
• Process Engineering Principles

Soft Skills

• Effective Facilitation
• Communication Skills
• Collaboration Skills
• Analytical Thinking
• Time Management

Industry Keywords

• Business Transformation
• Operational Challenges
• Process Performance Metrics
• Compliance
• Cross-Functional Collaboration

Tools & Technologies

• Microsoft Office Suite
• MS Project