Business Process Analyst

Building Service 32BJ Benefit Funds; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Building Service 32BJ Benefit Funds seeks a Business Process Analyst to drive data-driven product delivery and optimize health fund operations. You will partner with the Process & Quality Engineering team to design, automate, and improve processes using SQL, dashboards, and data governance.

The role emphasizes stakeholder collaboration, documentation, and ad hoc analyses. The ideal candidate has a Bachelor’s degree or equivalent and 2+ years of experience in requirements gathering, data

Qualifications

• Bachelor’s degree or equivalent experience.
• 2+ years of experience in identifying processes and projects for improvement, leading requirements gathering & validation, and writing functional & non-functional business requirements.
• Experience with data warehousing projects and SDLC; experience with data migration from on-prem to cloud is desirable.
• Advanced proficiency in Microsoft Office Suite including Word, PowerPoint, and Visio; Expert proficiency in Excel.
• Proficient in SQL; SQL Server Management Studio.
• Proficiency with dashboards such as Tableau, QlikView, or Power BI.
• Knowledge of Microsoft Dynamics CRM Platform is preferred.

Responsibilities

• Solicit, review, analyze, create, and upkeep business requirements documentation.
• Build strong working relationships with team members, vendors, and stakeholders.
• Evaluate, ideate, develop, and implement/improve processes and/or systems using SQL or other programming languages.
• Engage vendors and teams to manage risks and resolve issues.
• Monitor and track multiple projects and tasks in a dynamic environment.
• Analyze data to identify operational trends and quality improvement opportunities.
• Perform data validation, quality review, and create test cases; conduct UAT.
• Document process maps, AS-IS/TO-BE workflows, data flow diagrams, and design specs.
• Provide operational support to ensure deliverables are met.
• Support Data Governance policy requirements within your domain.
• Create documentation of data structures and use cases.

Skills

Requirements gathering

Data analysis

SQL

Stakeholder management

UAT testing

Data governance

Dashboard usage

Education

Bachelor’s degree or equivalent

Tools

Tableau

QlikView

Power BI

SQL Server Management Studio

Microsoft Dynamics CRM

Job description

Position Summary

As a Business Process Analyst, you will play a key and collaborative role in the delivery of powerful data-driven products that support 32BJ Health Fund’s mission of providing high-quality and low-cost healthcare to its union members. The Business Process Analyst will be responsible for identify, implementing and supporting Health Fund business operations projects and processes for automation. With the Process & Quality Engineering team the Business Process Analyst will research and design new projects, prepare and present new ideas to improve current processes. This will include analyzing data to create and maintain new systems and/or streamline existing processes. This role will support additional operational and administrative needs within the team, including data analysis, data tracking, business planning and other ad hoc projects. The ideal candidate is technically savvy, highly organized, detail-oriented, able to learn quickly, flexible, and collaborative with a small but mighty team.

Primary Duties and Responsibilities

• Solicit, review, analyze, create, and upkeep business requirements documentation
• Build strong working relationships with other team members, vendors, and stakeholders
• Evaluate, Ideate, Develop, and Implement / Improve Health Fund existing processes and/or systems using your experience with SQL and or other programming languages
• Engage vendors, stakeholders, and other teams/departments to manage risks and timely resolution of issues
• Monitor and track multiple project and associated tasks simultaneously in a rapidly changing
• Analyze and interpret data to identify operational trends, patterns, and quality opportunities for improvement or new processes
• Perform data validation, quality review, create test cases, and perform UAT
• Work collaboratively with business and support leads to map out and document project process (business requirements documents, AS-IS & TO-BE workflows, Data Flow diagrams, Solution Design Specifications, test plans, test cases, policies and procedures, job aids, etc.)
• Identify and document progress updates, issues logs and other tools to ensure project run smoothly
• Provide operational support to teams for ad hoc project, as needed, to ensure project deliverable are met
• Support the implementation and maintenance of Data Governance policy requirements and standards for data and data systems within your domain
• Create clear documentation (user guides, quick starts, schemas, and data dictionaries) of established data structures and use cases

Qualifications

• Bachelor’s degree or equivalent experience
• 2+ years of full-time experience or demonstrated accomplishments in identifying processes and projects for improvement, leading requirements gathering & validation, and writing functional & non-functional business requirements
• Prior experience with data warehousing projects and SDLC; experience with data migration projects from on-prem to cloud is highly desirable
• Advanced proficiency in Microsoft Office Suite including Word, PowerPoint, and Visio; Expert proficiency in Excel
• Proficient in Structured Query Language (SQL); SQL Server Management Studio
• Proficiency with using dashboards software such as Tableau, QlikView, or Power BI
• Knowledge of Microsoft Dynamics CRM Platform is preferred